Where to start? The level of incompetence, medical neglect is next level. The other one star…read morereviews are true, sadly. As someone who is a practitioner myself, I used to refer so many people to this clinic until I became a patient. Yes, I also have to call 4x a week when prescriptions run out and have had to stop medications or raw dog withdrawal bc they do not respond for weeks. The Sound Clinic does not respond to my pharmacy either. You cant get ahold of anyone. They might call you back a week later. Originally, after waiting 6months to get in for functional support post thyroidectomy I was booked with Sheri Fox who was angry with me that the office goofed up timing of my lab results. Without these results, she told me my problem is lyme disease and my symptoms of heart palpitations are not thyroid med related (they were). She was incredibly rude, gaslighted me when I told her my endo wouldnt take my low T3 seriously. I could write a book on the follies of lyme disease treatment, having spent 15 years prior doing so- and seeing so many of my patients getting worse with expensive aggressive treatment. I told her any remaining lyme I treat with bee venom, she scoffed at this (felt like she was pressuring me). I dont have lyme I had end stage hashis (dead thyroid) and then a thyroidectomy, causing premature peri menopause like symptoms. Anyway, a waste of time. So then I was shuttles around to 3 other providers. I booked the other new NP who was listed as a hormone specialist- Jessica. Omg. I had my own labs done- 60% of which were extremely out of range - 0 dhea, extremely low Testosterone, low range T3, ect. Low ferritan, low vitamin D, elevated CBC. She flat out said they were normal and in the next breath admitted she isnt trained in hormones or functional medicine- she was an ER nurse. She acted upset as my friend asked pointed questions, really concerned for me. Then Jessica swore up and down she would refer to Lyndsey, but never did. She told me in session "i can only refer you to Dr. Lyndsey if you are nice. Dr. Lyndsey only takes nice patients." My friend was shocked- I am not a problem patient. I am a tender hearted person and I never raise my voice. Anyway, I was told Dr. Lyndsey cant work with me- and even if she agreed to it would take 6-9months to get in to see her for hormone support.
Anyway, the only other providers from there for hormone support - one is an obgn I was told doesnt have much functional training -I met with her and she was nice, but acted like I wasnt helping them help me- and defended her colleagues. At this point, I just needed help in any shape or form. Someone to look at my lab results. She hadn't of course until the appointment I was shocked by yet another provider expressing so much of their own overwhelm without doing any of their own prep work. 1) listen to your patient 2) read and understand the blood tests 3) affirm where symptoms and testing points to possible issues and pursue further testing, treatment ect. Refer out beyond scope.
I begged for referrals and over the course of my time with SC every single referral was out of network. Again, fumbled. 3-4 more calls a week, no response. Waiting extra months to get an in network referral. Why?
I was then called by the manager to switch over to (finally!!) Their functional hormone expert Jaime, but I would have to wake up at 6am for appointments - only available two days a week, as she is in Italy. And oh, by the way we dont know if she will continue working due to personal reasons (they told me the reason). Totally exhausted at this point, I just had the damn appointment. She was gruff, it was 6am and quickly agreed to what I had begged every other provider- change my thyroid medication. It seemed to easy but then asking a few more questions it was apparent she hadn't read my chart. She didnt know I was a thyroidectomy patient.
Hadn't read my recent labs (or any labs) and told me they werent super remarkable - again while not fully reading them. I was still hopeful she would do so when concocting a new formula of medication as I do not have a thyroid (at all) - but a few hours later received a message with dosages that were half what I was taking (!) Again, she didn't even read my recent med dosages and didnt look up that I was a thyroidectomy patient!!! Omgggg. Now, in addition to endless calls for 3very other tiny request with this clinic, this was both horrifying and so funny at this point. Several more messages she then denies me a medication change. She doesnt feel comfortable. More messages, back and forth until she agrees to what I reinstate was essential- partial replacement...
It takes another 2 weeks to provide authorization paperwork after 5 calls and emails. I get the medication and realize I dont have clear instructions. I am told Jaime is unavailable for 2 weeks for medication based question and my query is "nonurgent"....see a picture here?
