Switching my dentists - I have been going to this office for 3+ years, and though I've always had a…read moregenerally pleasant experience here overall, I'm over it.
I will say, the office staff is usually pleasant and easy to talk to, but vary from unhelpful or uncommunicative. I honestly get the impression that between the office staff and hygienists, they have pretty high staff turnover at this office... which usually tells you something.
I have never once seen the same hygienist at this office - it's always some different who will often give conflicting advice from the last person I saw, and I don't like not being able to form consistent relationships with someone who takes care of my teeth.
The dentist is a pleasant guy, but always seems too busy for me.
I have healthy teeth and gums, and at one visit, he popped his head in and said to the hygienist "I know she's due for her exam today, but just come grab me if you see anything concerning, otherwise she's good to go."
Sir, I expect a dentist to look in my mouth and do an annual exam EVERY YEAR. I expect you're still gonna bill for that exam, too right?
I spoke up and said something and made him do the exam, but that just really rubbed me the wrong way.
Secondly, the scheduling is atrocious. You can NEVER schedule your next cleaning exam at your current exam. They call or text you about a month before you're due for your next 6 month exam, and half the time, they still can't schedule you until 2-3 months PAST that time, so I'm really getting dental cleanings every 8-9 months instead of the 6 months that is recommended. It's extremely frustrating.
That being said, my husband also goes here, and he has more complicated dental health, and they have always made time for him, and worked well with him and his issues. So that's great.
But it just seems like they have more patients than they can handle, and/or only seem to prioritize the more complicated (money-making) patients over the standard oral health situations.
I've tried to stick with them for the last 3 years, but I'm just absolutely over it, and want to be seen at a dentist where I can form a relationship with a hygienist and the dentist, and not seem like a nuisance for just needing a cleaning.