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Southwest Hand and Microsurgery: Robert Kwon, MD

5.0 (1 review)
Open • 8:00 am - 5:00 pm

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10 years ago

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Elizabeth Kerner, MD - Plastic surgery office in plano tx Dr. Liz Kerner reception area

Elizabeth Kerner, MD

4.6(10 reviews)
0.1 mi

When I made my appointment last year I was advised there was be a $50 consult fee however after my…read moreappointment they told me $150. So immediately they lied. A complete rip-off and not worth it. The doctor wasn't even that friendly or welcoming and she presented uncomfortable vibes. So no I wouldn't dare get surgery done here and would rather go elsewhere. Other than the lying about the consult fee my biggest issue is below. On March 15 and again on March 21, I made requests for my medical records. My interaction with Jennifer Castro regarding this matter was unsatisfactory. Transcarent, a company utilized by my employer, sought access to my medical records, prompting Jennifer to inquire whether I had granted permission for them to receive the records. Despite confirming my consent, Jennifer expressed her belief that it was unethical for Transcarent to make such requests, citing negative reviews of the company. Despite my insistence, Jennifer refused to release the records to Transcarent, insisting that they could only be sent to me. She requested a signed letter matching the signature on file before releasing them. After waiting for days without receiving the records, I followed up with Jennifer, only to discover that she had sent them to the wrong email address, displaying incompetence on her part. Additionally, her unprofessionalism, including criticism of my choice of surgeon and the quality of her company's services, was unwarranted. Despite her tenure, Jennifer's rude behavior warrants attention and resolution.

LOOK NO FURTHER!!! I have been struggling with deep scars…read moreon my belly and torso which were left from previous kidney and spinal fusion surgeries. For years, I've been insecure and self conscious about the pooch and loose skin left behind and was told i had so much scar tissue and there was not much i could do.... Until i saw Dr. Elizabeth Kerner!!! She has a genius eye and expertise along with the touch of an Angel! Her magic medical meticulous wand worked wonders on me ! I could NOT be MORE happy! Bedside manners A++++, attention to detail- 5*****, , follow up & timely, .... 2 thumbs UP! Best staff EVER also! Nurse Marcie amazing! Tricia (patient 3/27/23)

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Elizabeth Kerner, MD - Dr. Elizabeth Kerner, MD Plano, TX

Dr. Elizabeth Kerner, MD Plano, TX

Elizabeth Kerner, MD - Dr. Elizabeth Kerner, MD Plastic Surgery Plano, TX

Dr. Elizabeth Kerner, MD Plastic Surgery Plano, TX

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American Institute for Plastic Surgery - Drs. Peter Raphael, Scott Harris, Alan Dulin and Alfred Antonetti. Board-certified plastic surgeons.

American Institute for Plastic Surgery

3.9(44 reviews)
1.9 mi

Dr Peter Raphael did my FL,NL,LL,Bleph he was excellent. From the beginning my contact (Cristal)…read morewas very knowledgeable and informative. I never felt pressure and had plenty of time to do my own research. I live over 5 hours away and the staff was very accommodating to my circumstances. My scars are all hidden and I am very pleased with my results.

I did not end up scheduling surgery with this office back in 2023 due to their insistence that my…read moreBCBS insurance required 12 months of continuous therapy. It seems that they are still touting this falsity. This was not accurate, as my insurance PA was approved and insurance paid their share with a different surgeon despite not having 12 months of continuous therapy. No where in my policy did it state this was necessary, and this was confirmed by the insurance company. Not only was this an inaccurate statement, but it was insisted upon in an extremely rude manner, as if I or my insurance company did not know what we were talking about. I'm not sure why they insisted and continue to insist that this was/is true when it factually was/is false. It's one thing to have an office policy that patients must undergo 12 months of therapy to schedule surgery, but do not lie and say that this is a requirement when it's not. Alan Dulin or the AIfPS also doesn't appear in the bcbs blue card PPO provider directory, which might indicate that he/the practice is not actually in network with bcbs PPO plans. Lastly, pictures were taken during my consult, which did not happen with my actual surgeon. When I asked him why he didn't take pictures, he said that wasn't a standard experience during a consultation. In retrospect and after the negative experience with their insurance coordinator, that made me uncomfortable. Would have made more sense to do this before surgery when I was a confirmed patient.

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American Institute for Plastic Surgery
American Institute for Plastic Surgery - Even more luxury...water wall.

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Bradford Bader, MD

Bradford Bader, MD

3.8(12 reviews)
0.7 mi

Currently only 3 weeks post op a revision with Dr. Bader, so I will update this review after 1 year…read morewhen I am closer to my final result. But for now I would like to express my gratitude and excitement for how incredible Dr. Bader and his staff are. Every moment of my experience has been so refreshing compared to my primary where I was constantly rushed and dismissed. Bader was very patient during my consult and answered every question with thorough answers. He also pointed out issues I didn't even notice that were actually pretty major (after I expressed what I saw was wrong). I am an actress and performer, and I've been extremely nervous about how the revision would affect me. But I feel very confident that I will end up with exactly what I wanted because Bader really listened to my goals during my pre-op and on the surgery day. I can tell he knew what I was going for. The staff at the surgery center were also amazing and made me feel so comfortable. And immediately upon waking up the nurse was so attentive to my pain. And then the after care was also great. Jill has been my point of contact on the app for any immediate concerns, and I really appreciate how quick she responds ! I had an infection with my primary and it took them over a week to respond to me and send antibiotics. But with Jill she responds to everything the same day, sometimes within the same hour! I loved my experience so much. Hopefully no more rhinoplasty's, but Dr. Bader also does face lifts so when it comes time for that, I will definitely be seeing him as he is my favorite surgeon ever!!

My wife and I encountered an astonishing level of unprofessionalism simply trying to schedule a…read morerhinoplasty consultation with Dr. Bader through his coordinator, Monica. She initially texted asking what time would work for a call. We agreed on a time, but the call never came. Seventeen minutes after the scheduled time we texted to ask if it was still happening. She did not respond until 11:37 the following day, asking when would be a good time to speak. We replied that we were flexible, but again received no response. I then tried calling the office directly to schedule the consultation. Monica refused to schedule it, citing HIPAA, and would not even provide a general price range to confirm Dr. Bader was within our budget. Then my wife tried calling the office. The receptionist said Monica would email her. She did, asking what time my wife would be available the following Monday. My wife replied with a suggested time -- and once again received no confirmation or response. After calling again on Monday, my wife finally got Monica on the phone for a "pre-consultation" call. Instead of scheduling the consultation, Monica insisted she pick a surgery date first, claiming the consult date depended on when my wife planned to have surgery? (We are ready to move forward immediately once we find the right surgeon.) When my wife mentioned we were planning to travel to Dallas for in-person consults with Dr. Bader along with two other surgeons, Monica abruptly ended the call mid-conversation, saying she would call back in an hour. She never called back. This was the FIFTH TIME she blew us off. In researching rhinoplasty we have spoken with several practices from Dallas to Turkey to Beverly Hills. Every office we interacted with was courteous and professional. Except this one. If I ran a business and discovered an employee was treating prospective patients this way, I would be mortified.

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Bradford Bader, MD
Bradford Bader, MD - My wife responded to Monica's email with a suggested time for a call the following Monday. No response to that either.

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My wife responded to Monica's email with a suggested time for a call the following Monday. No response to that either.

Southwest Hand and Microsurgery: Robert Kwon, MD - plasticsurgeons - Updated May 2026

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