Concerns Regarding Breast Augmentation Procedure and Warranty Issues
I hope this review helps, and I recommend checking getting a 2nd opinion,
I am writing to express my deep dissatisfaction and frustration regarding my experience with north Texas plastic surgery and Dr Obaid, regrading the breast augmentation procedure I underwent in April 2019.
During my initial consultation, I clearly communicated my desire for a specific size range (large C, small D) for the breast implants. We went through several options to determine the appropriate size for my body, and I trusted their expertise of the medical professionals at the clinic.
However, upon waking up from the procedure, I was shocked to learn that a much larger implant (DDs) had been placed without my consent. Despite expressing my concerns to Dr. Obaid, I was dismissed and told to accept his professional opinion. I felt disregarded and pressured to be content with the outcome, despite it not aligning with my wishes. I underwent several complications over the next six months. The Dr Obaid mentioned in these reviews is definitely not the doctor experience received, nor the bedside manner.
Fast forward to the present, less than 3 1/2 years later, and the implanted has ruptured. I understand that the implant company has filed for bankruptcy, raising questions about the quality and safety of the products used in my procedure. Something I had to find out on my own, and during a second opinion.
Additionally, I am deeply troubled by the discrepancies regarding the warranty coverage for additional surgical fees. Initially, I was informed that I maybe eligible for an implant exchange warranty ($800 per implant), but that was not guaranteed. During my initial consultation in 2019, I was also advised that should something go wrong, I would have warranty coverage for implants AND the surgical cost. However, upon now having an issue North Texas plastic surgery confirmed I would not have access to such surgical coverage and would be solely responsible for any revision surgery costs - ($11,700). However, upon seeking a second opinion, I discovered that my implants are actually covered by up to a $5000 surgical warranty, in addition to the $800 per implant warranty. Making me eligible for $6,600 in warranty reimbursements. And this was confirmed by the implant rep herself, she also expressed her discussed that North Texas plastic surgery was going to attempt to pocket the surgical warranty reimbursement.
The lack of transparency and communication from North Texas Plastic Surgery regarding these warranty terms is unacceptable. I feel misled and deceived, especially considering the potential financial implications of the situation.
Furthermore, I was not informed about the recent bankruptcy filing of the implant company, which further exacerbates the urgency of resolving the warranty issues. Meaning, while I've been under the impression I might be eligible for up to $1600 back, there will not be a company much longer to make that claim with. Something that North Texas plastic surgery also withheld.
In conclusion, I am deeply disappointed by the lack of honesty and integrity demonstrated by North Texas Plastic Surgery.
It was also disheartening to know that there was no accountability to what Dr. Obaid did, and the decisions he made while I was under anesthesia. There was no returning patient discount, there was no mention of."Hey, let's try to make this right for you", even when I was paying in cash for this new procedure.
I do recommend if you are to have your surgery done here, that you ask for Dr. Carlson. That is the surgeon that I was recently speaking with, and if it was not for the deception of this group, I would've felt comfortable with him, performing my surgery.
I highly recommend going for a second opinion, without it I would've been in the dark, and have have not known my options, and I would've been deceived . I also would've ended up spending an extra $4000 vs the 2nd quote I received from another highly reputable surgeon in Southlake with a surgical center onsite. He's also going to be offering me the $5000 credit back to my surgical fee in addition to the implant warranty. I really felt like he put his patients first, and I would love to see North Texas plastic surgery embracing the same mindset and not trying to deceive their clientele. read more
