Cheats, liars, unprofessional! Rented a Flat from them and when I moved in, I discovered heating wasn't working, door opening intercom system wasn't working, poor water pressure, dripping sink faucet, tripping oven. No resolution has been provided, been living without heating for over a week in this cold weather. All I get is a typical "Sorry for the inconvenience" reply from them. Please stay away from renting or trusting them. read more

I was going to look for someplace to eat. This place doesn't serve food at all??? Besides from like idk a vending machine? I tried asking for the waiter but I got weird looks and was asked if I knew where I was. It was very unpleasant. However, I did love the salmon I found in the back alley behind the establishment. Truly gourmet. Also I threw up on the entrance walkway so I won't be coming back. You read more

I am sorry that there is not option for 0 star, because they deserve it. Such a bad and painful experience with this team: First of all, once i moved in , i didnt have invetory check together with agent (which is highly unfair) and got inventory check in after 4 weeks As i was probably the first tenant in the flat (which was before most likely office which was turned in living places because of covid) some things were not working since beggining. Thermostat for temperature control wasnt working and i got someone to check it after 1 month. Thankfully i had still my previous flat in use for 3-4 weeks so i didnt feel much this problem. Once i completely moved in, i discovered other issues. One of the them was with toilet flash, as it didnt working properly (old pipes) and you couldnt flash twice within 6-7 min. To be honest this wasnt the biggest problem as in that period was lockdown and no guests were allowed. However, issues were multyplying and agency kept doing nothing. Corona was exuse for everyhing in every moment. Guys, this is not how business is working (if i dont pay on time and say its corona, would you tolerate? Of course, not! In the same time (with toilet problem) i had issue with hot water, there were none - actually there was just medium water 35-40 degrees, but boiler couldnt go for more. Of course, you can live with that, but why i wouldnt enjoy bath experience in winter time if i have bath? "engineer" (around 20-25 years old) came (after one month) to fix the issue, he said that toilet flush need to be replaced (so i had to wait for few weeks more) and he fixed hot water in the way that i just had water above 60 degrees. It was impossible to take a shower for a week. In the same time i didnt have hot water in the kitchen so it was difficult also to wash dishes. After all together 2-3 months, toilet issue has been solved, i got normal water for use and kitchen sink was fixed. As maintanance team was fixing below sink in the kitchen, they put some kind of foam to cover the the hole below the sink. I didnt have problem with that, but that lead to another issue with having mouses in the flat (after he bite this part) I was dealing with mouses alone, caught two of them (after a month of urging i got some desinfection team) What they did? They put some poison which didnt help and they told to agency to fix the issues (they never did it) no one cared. All this time Corona was main exuse which is completely unacceptable. Its a business Once i gave notice (2 months) they immediately started to brining many people for viewing. Corona not anymore problem right? Lets make metro station from the flat. There was around 30-50 people coming to my flat in this period. Once i was in quarantine after trip and even then they were pushing for viewiings. Even all this time i wasnt treated fairly, i have been fair to agency and let them do the viewings. I didnt have to honestly. Surpisingly corona wasnt issue anymore, when agency need something. Fair? I dont think so. Why i gave 1 star review? Was there help? There was, but not in the right time. If you go to restaurant, you order dinner and you get it after 4 hours, would you be happy? Of course not! In the end, on the top of the cake, i got my deposit return after 38 days! 38!! I had to chance them 3 times and once i treat with the court, i got reply (before that no answer on emails or on calls). Exuse for late deposit return was landlord lady which i never spoke to and which was just used as a bad exuse. Unfortunately, we as a tenants are not enough protected. No one cares, not council, not TDS, not citizen advices. They told me that i should be happy that i get deposit return. Dear RIB, this is not the way how you are doing business. I hope this review will read rest of the people. In the end, i want to mention one bright spot in this 9 months suffering period - in beggining of contract i went for holidays and i brought keys with me (forgot to give key to friend to handover BT router for installation appointment). Rosy helped with that and she borrowed key to my friend. Thanks Rosy Unfortunately that is not enough for 2 star review. read more

I have just received the most incredible service from the residential lettings team at RIB and it is not often I say that about agents. Professional, helpful and going the extra mile in support of me finding a property. Proactive in her suggestions and human - Highly recommend this company read more

Very good professional and fast support from Issy and Renee ezcellentbteam and helpful especially if done from abroad!reccomended roberta read more

I've been their client for the past 2 years - never again. The worst agency I've ever worked with. Absolutely unhelpful, rarely reply to our emails. we've had several issues in our flat - they didn't manage to solve any of them. A bunch of lazy people only interested in getting paid without doing any work for their clients. read more

Really bad service after you signed the contract. listed several things happened for other potential customers as a reference. 1. completely landlord-centered. only stand for the landlord side for everything, rather than a arbitration. 2. the only thing after you moved in they would bother to contact you or reply to you is that, they need to 'break in' to let next potential tenants taking a viewing in the last month of your contract. 3. The agent is 'unaware' that the deposit money was not put under the protection. 4. did not offer the formal contract in paper copy to the tenants. read more

If there was a star option lower than 1, that is what I would have picked. RUN AWAY! They seem like they are nice people, but when it comes to doing business with them, -please no. They are irresponsible, slow, inefficient, non-caring and everything else that is negative. It took them 1 month to fix our bathroom light, showering with the iphone light was fun! It took them 2 months to fix one radiator (during winter) and about 4 months to fix the other - we only had two radiators anyway! It is taking them 3 weeks to send our deposit back. They are trying to charge us for things that we are not responsible for, like their own incompetent workers' fuck-ups. On top of that, they don't care about any problems or issues that you may have, they simply say okay, thanks, fuck off, bye every time you call them. Oh let me be fair, they are good at one thing... They are VERY efficient in calling back and harassing you for collecting money! I literally had too many nervous breakdowns because of these people, it is so horrible feeling so helpless... So, if you like your nerves, and yourself a little, do not do business with them. Best regards! read more

Robert Irving Burns is simply the worst company I have ever had the misfortune to deal with. All we wanted to do was rent a flat for 1 year for university, but we were plagued with issues from the very beginning. Firstly, the contract was not adhered to. They claimed if we had a guarantor, we would not need to pay upfront. We ended up having to pay upfront. There was drilling as soon as we moved in, which continued all year while we stayed there. The drilling was so loud that our furniture actually vibrated, and sleeping after work began was all but impossible. We could not concentrate well during lectures because we were never able to sleep, which resulted in one of our friends failing the year. To add to this, the shower broke down and they did not bother to come to fix it for ten days, even though we repeatedly contacted them. As managers of the property, they have the duty to come and fix it. We had to sleep elsewhere while the shower was not working, and eventually they fixed it after a few weeks. We have no hot water for 6 months of the contract, which was especially bad as it was during winter time. We had to wash the plates and shower with cold water, which as you can imagine is not very pleasant! The lights also stopped worked shortly after we moved in. It took almost a century for them to come and fix it, because they kept on trying to find a cheaper quote from contractors. The lights stopped working again shortly afterwards. The landlord is also to blame here. He gave us furniture that was already broken at the beginning of the tenancy. For example, one sofa was ripped and he tried to claim for a new one. We even swapped the chairs for better quality new ones, and he still tried to charge for them. RIB not only does not want to give the deposit back, but they also want an extra 600 Pounds above that. Full redecoration is 2600, maintenance is 1500 Pounds. Plus cleaning even though we had it professionally cleaned, in addition to booking our own inventory check-out. Please do not use Robert Irving Burns. We will never use them again. They harass us with threats to take us to court, so we have gladly accepted to go to court to get our money back. read more

Had issues with prior agencies but once Robert Irving Burns came on board I found them much easier to deal with and they don't just dismiss my concerns because I am a tenant. I have dealt with two chaps there and its honestly a breeze. read more

Run away! The worse case of outright sexism I've seen in years. Property Agent awful to deal with. Power trip. Told two women in two separate flats to wear earplugs and call the council in relation to excessive noise levels (from 4 twenty year olds crammed in a relatively small 2-bedroom flat in the building). Despite the council and police already being involved. Agent showed up siding with the landlord renting the flat. Not once siting the clear infractions of the lease of having so many people (2 of them students partying day and night). Unbelievable. Shocking. His opinions on the situation were totally unfounded and ridiculous. But he seemed to value his opinion over the two separate accounts from people living in the building. The landlord now believes all is ok and has now totally refused to remove the tenants mostly due to the support given by the Property Agent. I escalated to management and they said it was his word against mine! Nice. What nice customer service. At first the management didn't respond to my complaint, I had to chase them. They made a bad situation 10 times worse. If you are a woman - steer clear - nothing worse than sexist incompetence. read more