they are so friendley and so helpfull and they are always smilling and they dont try an force…read moreanything on you either..

They are highly professional and don't discriminate anyone who comes in. Like that!read more

From the owner: Estate Agents & Valuators in N-W Londonread more

We have been renting from Dennis Reed for nearly 2 years and no complaints! When our boiler went…read morethey had a plumber there in 2 hours to fix the problem. The flat is well taken care of and they always take care of any issues we have. Definitely recommend renting from them.

Very helpful: great people to deal with: the "dream team"!read more

I lost £1000 because of Helliwell I put in an offer on a…read moreproperty through Helliwell &co, having been assured it was ready to sell and that the developer wanted a quick transaction. It sounded ideal, so I proceeded with the purchase. However, midway through the process, it became apparent that the property was not actually ready for sale because the seller's paperwork was incomplete. I was also told that the property came with car parking, but only after I had already instructed solicitors and paid fees did I discover that this was not true. By that point, I had spent over £1,000 on legal costs and a property snagging report. Ultimately, I had to pull out of the purchase after six months of wasted time and money! The developer confirmed that Halliwell had been aware of these issues all along, yet they failed to disclose them to me. I feel completely misled by this experience. I have submitted a formal complaint, but despite being promised a response within two weeks, I am still waiting with no update. Based on this, I cannot recommend Halliwell. They sold me a property that was not actually ready for sale, misrepresented key details, and have shown no accountability for the costs and stress caused.

Unfortunately, I cannot recommend Josh or Helliwell Properties. Our experience was that the agency…read moredid not meet its obligations and did not communicate adequately. My husband and I found Helliwell when seeking a short-term let in Ealing. On a Monday, we saw a flat that was under construction, and it seemed to meet our needs. We signed and were assured that all of the works would be completed by Thursday evening. On Saturday morning, we arrived at the flat with our luggage, and everything was exactly as it had been on Monday (no toilet, dust and plastic covering furniture, etc.). Also, we had stopped at Helliwell on the way to get keys, and Josh had assured us that the landlady would have them, but upon arrival, the landlady said that Josh had the only spare keys. On Monday, we went to Helliwell, and Josh was apologetic; he drove us to the flat, gave us keys, and had a conversation with the landlady about the condition of the flat. He stated emphatically that we would not pay for any days during which the flat was not hospitable, which was what our written contract guaranteed (e.g. a functioning toilet, a full cleaning). He even said that the agency had not yet paid the landlady, so he could leverage this to expedite the works. We chose to move-in despite the condition, because we needed a flat, and we used a communal toilet elsewhere in the building while workers continued to install ours. Works were completed by Tuesday night, but no cleaning was done until a week later - to be fair, at Josh's insistence, since the landlady had promised previously for several days. However, Josh would not issue us a refund for the time period during which the flat did not meet the conditions guaranteed in our contract. We considered this a breach of contract, but could get nowhere with him on it. He claimed that it was our responsibility to take it up with the landlady, though he was the agent and he had been the one to deal with the contract. Several times throughout the process, he would not respond to email, which was also frustrating. Other incidents occurred as well, like when Josh brought by a potential tenant (for after our move-out) without the contractually-required 24 hours notice. I cannot, in good conscience, recommend Helliwell's services, based on our experience.