I was happy to see the one other review giving TCG five stars, because it suggests the problems I experienced are not company-wide or universal.
I don't tend to write reviews because they are often emotional and their accuracy is questionable, but after months of frustration and giving them chance after chance to work with me, I feel like I need to push this upward - I also feel that I would get nowhere speaking to someone within the local organization, so there's little left except to make it public and see what happens.
I also want to clarify that I'm not leaving a bad review out of spite or meanness. As a business owner this is the kind of thing I would want to hear about, so I'm sharing this on behalf of TCG as much as anyone who might consider them as a job seeker or as a hiring agent.
I am a 25 year creative services vet with a pretty broad range of skills. I've been a manager for over half that time, but I'm hands-on, with solid proficiency in digital and print design and the related software.
Four separate agents at TCG's Minneapolis office told me I was their ideal candidate, and should be able to find work quickly. That was in May of 2018. It is currently December and I've yet to be placed on assignment, having maybe half a dozen presented as possibilities in all that time.
That alone wouldn't bother me. I'm not a perfect candidate for every creative job; I know my limits, and my resume, admittedly, casts a pretty wide net. While it wouldn't be an accurate assumption, it's entirely possible that I would be perceived as a "jack of all trades, master of none" by HR reps without an introduction or a cover letter. I've made some effort to provide TCG with resumes tailored to specific roles to get past that exact issue.
My most significant problem is the lack of communication and partnering from TCG agents. My first contact was great for about a week then went dead silent. I found out later that she transitioned into a new role in sales, and later still discovered that she solicited my references on behalf of Robert Half and then lied to them about TCG placing me on assignment. I'm sure you can imagine how well that went over with me.
She was replaced by my current agent. Again, very enthusiastic at first, but in the last couple months he won't even return my emails or voice mails, and hasn't presented me with any potential work. I've asked what I can do to help. Apparently, nothing more than the tailored resumes, which are "perfect" (clearly not). When confronted (kindly), I was told that I'm "too experienced," which is understandable for some positions but not for all. I've also been told that my resume is too management focused (what are they doing with my custom resumes, and where is the useful feedback?), that business is "slow", that their clients are ghosting them... many excuses, nothing actionable. My overall impression is that there isn't anyone actually advocating for me, they're just keeping me on a shelf in case a cash-cow opportunity magically appears in front of them.
They do seem quite interested in me doing the legwork to find a full time career and then bringing it to them so they can use their contacts to get me in the door. And reap a substantial commission from the finders' fee. I don't blame them for that; who wouldn't want a fat paycheck for doing nothing? But contrasted with the lack of advocacy it leaves behind a bad taste.
The other reviewer states that their agent was being very proactive. My experience is dead opposite. If I didn't harass my office from time to time, they could go out of business and I'd never know it.
I've been filling my time with work through Office Team, and the difference has been like night and day. If I were looking for full time administrative work I'd be incredibly pleased with them - one person in particular has gone to surprising lengths on my behalf. They've provided everything TCG promised. TCG has only provided me with excuses, silence, and frustration.
The most favorable recommendation I can give to anyone who might consider TCG as a partner on either side of the employment aisle is, "Proceed with great caution" read more