The doctors are very attentive to your needs. Jessica is a sweetheart, very kind and thorough. The…read morecheckout ladies are professional yet have a sense of humor to make you feel comfortable.

This review is for the person I see the most here, my PA Brandy Wellmon. I was devastated when I…read moregot diagnosed with diabetes and thought I had done something to cause it. She never once made me feel shame and has catered my treatment to my lifestyle and needs. I tend to be really hard on myself and she always redirects and lets me know when something is and will always be out of my control BUT how medical intervention can help. This is going to be a side note but it is important- somehow I had an appointment the month my mother passed and six months later while I was having a miscarriage. The level of care and empathy Brandy showed me really made an impact on me. Both of these situations could have derailed my health, but she was supportive and it made a difference. I feel so lucky to have someone on my team who genuinely cares.

Looking for a great doctor and/or family medicine practice? Consider South Oaks Family Medicine!…read moreDr. Cox has been my primary MD for 19 years and counting. He's also the primary MD for my whole family. LOVE Dr. Cox!!! &, LOVE Dr. Cox's nurse Sally: she's so sweet! Informative Review vs. a "gushing review," systematically going through "everything" to help you understand how this office operates; ultimately, so you receive the best of your experiences: Phone call "reception"/the "operators": As of this post, you'll frequently (but not always) speak with Yvonne. They are AWESOME! To help you understand: If they "sound" anything other than "getting the job done," then you've likely called during a busy phone time (typically 8-8:30am, right after lunch, or 4:30-5pm). Since this IS a busy practice, the typical greeting speedily is, "South Oaks, how may I direct your call?" State the purpose of your call in a FEW simple words to expedite your call/transfer (i.e. "patient appointment," "schedule an in-office procedure," "medical records," "billing/payments," "calling for lab results," "questions for/need to speak with the nurse/doctor," etc, or even "I don't know!"). Phone Operator/phone "reception" bottom line: They receive your call and will schedule your appointment with the appropriate doctor/nurse, or they will transfer you to the appropriate person/dept. They are NOT the folks to share detailed medical problems/questions; however they WILL listen & help you, especially if you don't know what to do or who to ask for. Appointment Check-In / Front desk "reception": For fastest service, arrive at least 5 mins BEFORE your appointment time, & sign in. Your arrival is anticipated. Delays: most often related to the gathering/verifying needed insurance and/or medical history info/updates, demographic changes, discussing/rectifying possible past billing balances/issues, and/or tending to the person(s) who arrived before you. You will ALWAYS be asked if there are any changes in demographics & insurance, and at this time, you pay the co-pay, if applicable. Waiting time: room filled or empty, you'll be received in the appropriate order, period. I've had short & long wait times. If no one else is waiting & you are grumpy about it, how do you know if the rooms aren't filled or if a patient has a serious medical problem occurring? I assume my wait time translates to the doctor spending the time that is NEEDED with a patient (can be quick or longer). Also consider: if 1 appt runs late, the subsequent appts will likely be running late...that is, if you expect fairness! And, if MY needs are more minor/quick to resolution, I try to exit quickly "to help them" catch up if they're behind (yes, this can occur and is more frequent during higher incidences of illnesses, but not uncommon of ANY physician practice!). Called back from the waiting room: Your weight, temp., and heart rate will be taken (wellness exams include height); in the exam room, your blood pressure will be taken & you share the summary/purpose of your visit with the nurse/medical assistant. Then, you await the MD. MD visit: should ROCK. If minor/routine, it may be quick; but if seemingly too fast for you, JUST SAY SO! This practice is highly experienced, so routine issues may appear quick to you, but STOP THEM if you have remaining questions or concerns! They WILL listen! This practice is of the highest standards of care. If you haven't received a response satisfying your concern, ASK! Communications other than phone: SOFM uses "Patient Fusion" for appointments, nurse or billing contact, medical records, and feedback. Log in to Www.southoaksfamilymedicine.com for more info. So helpful! Diagnostics: on-site blood work = YES! On-site basic strep tests= YES & results while you wait! Xrays/MRIs/other diagnostics: Seton SW Hospital is conveniently next door (but I prefer ARA). Communication of diagnostic results: blood/lab work, xrays, CT scans/MRIs, mammograms, ultrasounds, etc: 1st rule of thumb = "no news is good news." Haven't heard? Assume 1st the results are normal; or for known problems: deeper assessment is occurring. As a general rule, wait 48 hrs before calling, depending on the test, if you are concerned. Prescriptions: Get them AT THE TIME OF YOUR VISIT (or verify they'll be called in to your pharmacy)! If not, there's a $5 fee: Yes, preparing a script takes time away from in-office tasks. As medical practices have received cut-backs on reimbursement, so too, understand that extraneous requests ultimately cut into doc/pt face-to-face time. Patients truly seeking lifelong excellent and holistically-focused care "wanted": Including those "on the edge" of something "not right," those of any remotely similar genre (regardless of origin), well-baby/adult, and all good & bad and/or uncomfortable reasons: South Oaks Family Medicine has the right provider for you!

I met with Doctor Russel 6 months ago and he was great during the appointment but what came after…read morewas terrible. His nurse staff need constant reminding to get anything done. I called 3 times to get testing results forwarded to a specialist.

I was seen by NP Candice Di lorio and I had a GREAT experience! She was incredibly kind, took her…read moretime with my treatment, and gave all the necessary information for post care instructions. These are appointments I usually dread, but now I do not. I highly recommend South Austin Vein Center!

Dr. Di Iorio, had been recommended to me and after my first appointment, I understood why. I…read moreappreciate the fact that not only did he do a great job, Dr Di Iorio took his time and answered all my questions. Both he and his staff were professional, caring and accessible.

Bottom Line Up Front: Thoughtful, thorough, attentive, comforting, real. Would not hesitate to…read morereturn for any of my immediate medical needs. Right side of body tingling progressively throughout my morning, not good. Came in and immediately felt comforted by Miss Shannon who greeted me at the desk and repeatedly reassured me that all would be taken care of ie first priority = me and my health. I had just gotten insurance, and didn't have my proper paperwork. Her demeanor stayed steady throughout, and later when all had calmed down, she walked me through options for coverage in all cases. Nurse Christen and ER Tech Sandra were warm, efficient, and personable when they checked in with me. Christen, whom I saw several times through the visit was consistent and helped me feel like she really had my back throughout. Radiologist Keith was equally warm and helpful, patiently explaining my CT procedure to me. And Dr Racey helped me work through my various ideas as to what might be going on while being absolutely direct and honest with his answers, including what he didn't know and couldn't confirm. He was also clear in his recommendation to me to do what was needed to rule out stroke completely, and set up an emergent MRI for me at Seton Hayes nearby. I was SO grateful for that. Total, trustworthy, boss handling. In case it matters to anyone reading: no stroke, mass, or bleeding in my brain/neck. On to the Neurologist we go. 5 stars EASILY.

Ally really is the best I've been here before about a year ago for knee stitches and they were…read moresuper sweet, attentive, explained everything in detail. Got in a fender bender today and already knew this was where I wanted to come for the check-up (to make sure everything was ok), and again the service was just as great! Everyone from the front desk, the nurses, and Dr. Price were kind and thorough. Truly great if you ever need an ER

This is my fourth time here, second as a patient. The staff are so friendly, competent, and…read moreefficient. Each person introduced themselves and told me in detail how they'd be involved in my care. I never had to wonder what was going to happen next. A few times we had parking issues but not today! This had been a concern of mine since my driver (mother) is disabled. The woman who rolled me out in a wheelchair even helped put her walker in the trunk. Fabulous all the way around.

I had my first colonoscopy three weeks ago. Let me just say the experience was not as mortifying as…read moreeveryone makes it out to be. Granted the prep has come a loooong way in the last few years. It also depends on your physician. I highly recommend Dr Srygley at Austin Gastro. Everyone at Austin Endoscopy Center II was very professional. Phil was the tech that brought me back and he was able to get my IV on the first try. I wish I remember my pre-op nurse and post-op nurse as they were both great. The doctor had a couple difficult cases and ended up running behind. I never had to ask when it would be my turn, I had three people advise me of the delay and make sure I was taken care of. Do not delay your colonoscopy. Besides, you get a nice happy nap at the same time.

I've been to this facility I think three times. I went today because of a dog bite. I must say each…read moretime has been excellent. The staff are wonderful knowledgeable. Make you feel comfortable. So thank you to Dr. Nair the nurse Leah, the ER tech, Pete, the other tech Tina and the nice helpful lady at the front Katelyn. I am so grateful they are so close and again you won't find nicer people.

Amazing experience here. Took my toddler in for difficulty breathing. Within seconds, they took us…read moreback to be seen. Everyone was very sweet and friendly, especially to the distraught toddler. Everything was handled so quickly and they had him feeling better and us out of there so fast. But again the kindness and compassion really stood out from the entire staff that was on hand and they worked wonderfully together to help him get better.

I have been a patient for YEARS. I love Dr. E. Amjadi! The office staff,years ago, had issues…read moregetting to the phone quickly.But I have had no problems in the last few years! Alex answers promptly,handles my needs and follows though with the Doctor! I can honestly say, I have a great experience each time I call or have an appointment. Follow-up results on my portal are prompt and easy to understand. I know I can call if I have questions and get help. I would definitely recommend Premier to friends and family.

I'm so over doctors not managing their time and their group over scheduling them! When my…read moreappointment is early in the day and you're already 40 minutes behind... Why are you rushing me? Went in for a wellness visit and felt like I was taking up too much of their time the entire time I was there... However, I waited 30 minutes before I saw the PA...

Horrible experience. Dr. Grimes rushed through the appointment and was making fun of my questions…read more When I asked her about birth control, she told me to research online and get back to her when I decided what I want. Still shaking my head... Never again..

Best Doctor I've ever met. Julie was my doctor throughout my whole first pregnancy. She made me…read moreactually look forward to my appointments. Julie made it feel like I was with a friend, a very smart friend, who could answer any question or concern I had, and kept me calm during my anxious 9 months. I moved back to the east coast to be closer to my family this year, I'm now pregnant with my second, and every time I'm driving to my appointment I wish it was her office I was driving to!