I'm posting this review, based on my interaction with Dr. Devoll's staff, not on Dr. Devoll. I had several visits with Dr. Devoll about one and half years ago, or more. I was very impressed with his knowledge & people skills and experience. It was a truly positive experience however I have have (as of today) a very negative experience to relate, (not for Dr. Devoll)but for the careless, haphazard, and even rude manner in which I was treated. I broke my #13 tooth a little over 2 weeks ago. I have visited three dentists since I broke my tooth and wasn't very satisfied with them for various reasons. I needed an implant and thought back on my visit with Dr. Devoll. I tried to call a make an appointment him but found out he was out for one week. My first call wasn't satisfactory as I was told (in a rather curt manner) that he was booked up and backed up. No offer was made to me. I decided to phone the office again and was treated with some encouragement. After the office found out I was a previous patient they said they could perhaps set up an appointment for me when they had a cancellation. I sent them the treatment plans from the other dentists and two days ago I sent them x-rays from my first Dental visit. I dealt a lot with Mary, who was nice and helpful. As of yesterday I was told that Dr. Devoll was going to review everything I sent and maybe come up with some ideas
or a solution. The office workers at his practice weren't good at returning calls but I kept calling and talking to them asking for an appointment if they had a cancellation. I must have talked to at least 3 -4 people, one of which was Ginger. Today I decided to call the office and left a message for Mary to return my call. She did but unfortunately told me she didn't have good news. I was told the the office manager had gotten involved and stated (1) I would have to call back and make a regular appointment (which I assume meant they were not looking for a cancellation and not willing help me with an appointment. Also I had expressed that Dr. Devoll try to give me a reasonable rate, hopefully one which I could afford. Before on my first appointment there he made me a special rate. This time I was told that no price nor price range would be discussed until I came in and let them evaluate me. Actually I was quite surprised about how curt and rude the office manager's instructions. So I told the office that I would go somewhere else because I thought I was being treated rudely. It is true I was treated rudely in several instances, once in particular I was told if I was an established patient that I might stand a better change of getting an appointment. Then I told the person that I was a former patient and suddenly her attitude improved. I blame none of this on Dr. Devoll, only on some of the staff people and the office manager. I'm not sure who the other people were that I spoke to this past week. Anyway, the manner in which I was treated was awful and I have no intention of returning there due to their bad attitude. read more