Dental Hygienist Jen is by far The Best. When I first started seeing Jen, my gums were in bad shape…read moreand lot of stains on my back teeth. Now my gums are healthy and no stains. Dr. Garret Uehara did a fantastic job on a root canal on a back tooth. I highly recommend Ohana Dental.

Do not waste your time here. Healthcare is not their main priority, loyalty is?? I made an…read moreappointment August 2025 to have my teeth worked on, could not even get seen for a filling until Feb 2026, I thought she was joking. I waited and waited for cancellations or earlier appointments, but the pain was unbearable and I had to see a go to the other side of the island to see a different dentist to work on my tooth. Unfortunately, my dentist had a stroke and was unable to practice any longer. When I came back to this dentist August 2026, they made me an appointment, then 2 days later the office supervisor Rochelle called me back and told me that they would be cancelling my appointment, not according to my insurance PPO (because you can switch to any dentist in network at anytime according to HMSA) but because I went to a different dentist and that is against their "office policy," to go and see another dentist when you cant get seen sooner. She hung up on me initially and told me that I should go to another denstist I am more comfortable with, not sure what that means considering I would not be calling to get an appointment if I was uncomfortable. Terrible customer service. I wouldnt want to come back at any point in time and Hilo is a small community ill make sure all my family and friends are aware of this awful experience. My current dentist had a stroke recently and can do longer work on patients and because I went to them for availabilty purposes I can no longer be seen at Island Ohana Dental according to the office manager. Shame on you folks.

I really liked this dental office and I have been to quite a few over the years. Unlike other…read morereviewers on this page I am actually going to review the business based on ethics, professionalism and sanitation. Not about the location of a bathroom. First and foremost the office appears extremely well kept. I am disappointed with the reading material they offer, each time I visit it is the same magazines. I am tired of reading the same article about Brad Pitt and Angelina Jolie. When I was escorted to the back the rooms also looked well cleaned and there were no apparent hazards to my health that made me nervous. The doctors and nurses all appeared to be well groomed and healthy themselves. Secondly, I appreciate that they call back quite quickly, if there are ever any hiccups in scheduling they usually never have to move me but an hour or two around my previously scheduled appointment. They were very clear and upfront about what my insurance covered and what it wouldn't and communicated with me to make sure I consented with the proper x-rays and treatments. Recently, I went in to get my bottom wisdom teeth removed and I am very happy with my experience. The specialist is flown in from Oahu once a month and I really enjoyed his methods and I felt very comfortable.I specifically enjoyed that they didn't require that I was put under for the procedure. This is huge brownie points for me because any doctor that automatically jumps to the conclusion that you need to go under is not a doctor I recommend to anyone. The main reason I gave this establishment 4 stars instead of 5 is because upon my discharge after my wisdom extraction I was not informed of a condition called 'dry socket.' On day four of my healing I was in so much pain that I blew through the pain meds they prescribed me and was still in tears. Thanks to a coworker who told me about the condition which prompted me to google and call back to arrange an appointment to follow up and verify my condition. Sure enough I had 'dry socket' and was immediately seen within the hour by the doctor which was very much appreciated. I felt relief from my pain within 4 hours and had no need to take further pain medication after treatment for the dry socket was completed (appointment took 15 minutes). Overall, I am very happy with this business and I will be a returning client. However, I will take it upon myself to ask a few more questions to make sure I am prepared for anything in the future after any procedures are done. I just wish someone would have told me about potential issues before hand which would have saved me from significant pain.

I went to Hawaii Family Dental (Hilo - Waiākea Villas) for a dental implant. They made me come in…read morefour times--exam, upper-teeth cleaning, lower-teeth cleaning--before even discussing the implant, which they quoted at $36,000. They also wanted to numb my gums unnecessarily and did extra x-rays. When I later went to Kea'au Family Dental, my insurance did not cover the extra x-rays, and I had to pay $120 out of pocket. I also had to pay a neighbor four separate times to drive me there and back. At Kea'au Family Dental, the exam and cleaning were completed in one visit. This experience felt like over-treatment and unnecessary expenses. Sharing to help others make an informed choice.

From the moment you arrive until you leave you are treated with professionalism and respect. The…read moreteam is warm and welcoming, makes you feel like a member of the family. Doc is incredibly skilled and works hard to make sure you're comfortable.

The treatment of patients by the billing department. Since is took over 7 months to put my implant…read moreon. When I went to a new dentist. My teeth shifted. Now I have a very, very expensive buck tooth , implant. Auwae!

Very good dentist and seems to care about her work. Even helped me work out a way to save on the…read moreextensive work I needed. The only problem with this practice is that they seem to have multiple patients at the same time for the same dentist, so the dentists are running back and forth while the assistants do most of the work. Also, no privacy-there are only waist high barriers separating patients. But easy to get an appointment, don't have to wait long and Dr. Jill is great.

When my son had a seizure and broke his tooth his dentist was out of town. I called every dentist…read moretrying to get help. All the offices refused to help but Dr Sugiyama office kindly squeezed him in and helped us. My son was panicking and screaming but Dr didn't hesitated but made him calm and advised us very positively. Thank you so much. Dr Sugiyama is a great Dr and also great human being. Aloha

Told the staff I had anxiety about dental work upon scheduling. Nobody seemed to care about that…read more Especially the doctor, who shamed me for what he believed to be a lack of effort on my end. Doctor was incredibly rude, not one ounce of kindness was given to me. This was like 5 years ago and I am still haunted by it. If you have any anxiety involving dental work or need a deep cleaning, DO NOT go here.

If you are looking for a dentist, I highly recommend Mauna Family Dental. They are all very warm…read moreand welcoming. I haven't been back in a few years so I had LOTS of work to catch up on. However, my dental hygienist Adam made me feel so comfortable and at ease during my appointment. Love him for that!! He was not only super knowledgeable and skilled, he was so fun and reassuring. He had me leaving feeling confident in my smile!

From the front desk to the doc herself this team is incredible. I had the greatest experience and…read morefelt very taken care of. Professional, kind, knowledgeable. And if you want to see the gals at the front desk smile a mile, bring them sweets. Thanks everyone for a wonderful first experience. I think this is the start of a really great relationship.

I'm sure he's a great dentist. I was just referred by a colleague of his on Oahu. His receptionist…read morelaughed and said no new patients. I told her I had a quick emergency she didn't inquire what the emergency was, she said they already had 3 emergencies they were trying to fit in. Didn't offer any help or suggestions. No Aloha no kindness. I'm sure Dr Igawa will talk to his colleague at the dental school at some point and hear how people are treated on the phone. It's sad.

My husband and I were vacationing on the island when he had a temporary crown fall off and we…read moreabsolutely could not get it back on. Of course it happens on a Saturday and not many dental offices are open. And the ones that were, refused to help. Seriously. No one. We had the crown, we even had the glue. We just couldn't get the angle right (upper molar) to get it in place. We figured it would take a dentist less than five minutes to get it back in place. But no one was willing. Except for Dr. Igawa. Everyone in his office was extremely kind and very helpful. They saved our vacation since the sensitivity made eating and drinking very difficult. And we wouldn't be going home for another week! If we lived here, Dr. Igawa would be our dentist. He's a thorough and very kind doctor and has an outstanding and friendly staff!

I have lived in Hilo for about a year and I finally have dental. The tough part is finding a good…read moredentist and I did. First off, the initial appointment procedure was thoroughly explained. When I arrived, they were prompt, organized and very friendly! i felt like I was joining an ohana. Secondly, the technician took my xrays and she didn't ignore me like most do. She initiated friendly conversation, which was welcomed. Thirdly, the dentist reviewed my X-rays and how I should proceed with my dental habits moving forward. Dr was thorough and did not simply talk to me about my teeth and previous work done to them. THIS WAS a great experience. I am looking forward to my teeth cleaning. Note: for all first patients, the teeth cleaning is not the day as initial appointment.

I'm one of those types that actually likes going the dentist. I've had many different experiences…read moreover the years-- a mix of good, neutral and bad, so I've been impressed with the consistency of good work at Takata Dental. All of the front office staff, dental assistants and hygienists are warm and friendly. Doctor is very clear, asks if you have questions/concerns. I've always felt comfortable and welcome by everyone. A few tips though-- be punctual as they are strict with that. Getting on the schedule can be tough at first, it will likely take more than 6 months. But once you are seen initially, you can generally schedule cleanings every 6 months.