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    Robert A. Shuken, DDS

    5.0 (1 review)

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    13 years ago

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    Agoura Hills Oral Surgery

    Agoura Hills Oral Surgery

    4.2
    (46 reviews)
    2.5 mi

    Read carefully! As…read moreone of the most active Yelp reviewers on Yelp, I take lot of pride in reviewing a variety of aspects when it comes to reviewing a business. This review is a statement of my own opinion and is only referring to my own experiences with the billing side of this business. Im guessing the dr wont even read this review anyways as the customer experience here is most importantly overlooked here and that will say everything you need to know about this business. I strongly encourage you to read this review closely and judge for yourself as to what is professional or what is not. The billing & client experience here is out right medically morally wrong. Beware! They only seem to care about getting paid and thats it. More concerning is that customers like myself just want billing transparency and don't want to be in a position right before literal surgery to be confronted with additional unclear costs. they are NOT CLEAR about their billing. Imagine the day of surgery, minutes before you go into the surgery room and you are still arguing and unclear of what you owe. Imagine how unsettled and anxious you would feel.... This was AFTER i literally have a voice mail yesterday(saved) from them that explains and expresses exactly what my patient responsibilities are for this procedure. I also had a 3 way call with provider and my ins company the day before reviewing each cost . talk about unclear and unprofessional communication. Yet. Today i was told by the insurance co even that they misquoted me. Crazy to hear over the phone and also they were not fully communicated the coats by the provider. I actually walked Out at my scheduled surgery time because of all the chaos . Heres the full story. One month ago or so I was referred to this oral surgeon to have a tooth extraction and implant put in. I went in weeks ago. Had 360 xray and etc done along with console by dr. The doctor was nice and quite professional, yet everyone and everything else was not. The session seemed rushed and the billing was more rushed and seemed very unclear. I was presented with 2 directions to pursue both financially and medically. So, I requested a formal insurance approval and also advised I would just get a second opinion. This was for 1000s of dollars and I just needed to be safe and sure of my decision. Over the past few weeks, I heard nothing from the group even though I scheduled and booked a surgery date. Until than, I just wanted to KNOW what my actual patient responsibility was for the surgery. I called and requested an approval and was told over and over that they did not receive it. So IMPORTANT i called yesterday and spoke to Marie who is the office mgmt. she advised me thot they still didn't receive anything from my dental insurance co. So i was told she would do it at days end. Everyone called out sick yesterday. So I thought why WAIT. I have surgery actually scheduled for Tomorrow. Why is it taking so long to get actual clear numbers. So I called my insurance company right after that call. I set up a 3 way call with provider, ins co and myself. I was not allowed to speak jointly so I WAS told to be put on hold during each medical code. Basically the provider and insurance company went over each code and cost while i was put on hold. Than the insurance company came back each time on same call while i was on hold explaining each covered cost. Literally line item and on hold than told than back on hold etc. hr plus call. I than hours after I RECEIVED a phone call from provider and voicemail saying what my responsibility was financially. Agreeing and reiterating what i was told by insurance company re my costs.i showed up to my surgery 30 min early.i was presented a bill for a significant amount more. I immediately complained that was not the agreed amount. I than had an argument at the counter. So I called the insurance company again and pleaded for their help. I walked right back into the office literally during my surgery scheduled time where I asked the insurance company to once again speak directly with the provider the office manager asked for a phone call from the insurance company and then proceeded to walk into the back office. I could literally hear them discussing the matter in the other room and I sat there for a good 15 minutes or so with no communication no nothing. Talk about a customer experience would you want going to surgery feeling like that? Would you proceed forward with this group in all my years? I've never seen this degree of unprofessionalism. so I ended up walking out I since then called a couple other providers given the insurance billing codes and I've already saved a tremendous amount of money just pursuing another avenue. I can already tell that the customer experience feels different.

    Marie and Theresa should consider job's that do not involve customer service or insurance. Neither…read moreaccept any accountability, instead, I am blamed. Theresa especially is very unhelpful and rude. Neither know how to file an insurance claim (at least mine) immediately after services are rendered. Instead, they will wait months until they finally do, then they will expect you to do all the follow up and leave you with a nightmare on your hands. The will lie to you. Yes, they lied to me and I have proof. They will tell you one thing, but later find out they did not do what they told you. They told me my claim was accepted, then later they told me it wasn't. My insurance provider stated a claim was never sent. Who is lying? Marie and Theresa or MetLife Dental?

    Calabasas Smiles

    Calabasas Smiles

    4.7
    (106 reviews)
    1.7 mi

    In all of my life, I have never been to a worst dental office…read more If I had not paid for my implants up front, I would not ever come here again. In my first visit I was scheduled to see the dentist on a Monday for surgery. The Sunday night before the surgery he canceled. And since I had already requested a day off from work for this, I lost a sick day. At my work, once the day off has been approved it cannot be reversed. But this happened again when I was scheduled for a deep cleaning. It was supposed to be on a Monday. They sent me an email the Sunday night before my visit to cancel it. Another sick day lost. We only get four sick days a year. Fortunately, a week later I was able to schedule a deep cleaning with my old dentist and did manage to get my deep cleaning done. Another sick day lost because these deep cleanings are painful and it takes time for me to recover. Then two weeks ago I was supposed to get a teeth whitening. When I was there, I told them that I was concerned because my teeth are very sensitive and normally this sort of thing causes me a lot of pain. I asked if I could be numbed prior to the treatment. The dental hygienist said that it would be possible but only the doctor could apply the numbing. And the doctor was not there. She said that she would ask if there was something else they could do. Then this other dental hygienist walks in - a real Mr. know it all. He starts by calling me 'Buddy". I don't like to be patronized so that discussion started the wrong way. Then he went on to pontificate about teeth sensitivity and why I my teeth should not be so sensitive. Finally, I interrupted him and said, "But everyone is different. And my teeth are especially sensitive." He dismissed that by saying that in my case, "Applying numbing to my teeth would be 'too much'". What does that mean, "Too much?" Are my teeth going to all fall out? Am I going to have a heart attack? I don't think so. I have had my teeth numbed for this sort of thing before. Obviously, he did not know what he was talking about. He just wanted me to get the whitening done even if I had to suffer through it. I left demanding my money back but lost another three hours of sick time. Then today, I went back to have some more work towards having my implants put in. My appointment was at 4 PM and I arrived ten minutes early. But I waited until FIVE PM and the doctor had not shown up yet. I had to reschedule. Another three hours sick time lost for me. These people do not care about their patients. At all. They smile and they are pleasant but all they care about is making money. If you are smart you will go where the dentists provide quality care and service. I wish that I had never heard of Calabasas Smiles. I am going back to my old dentist. He might be more expensive but at least he is very professional.

    I did my research before choosing where to get dental implants because it's a big investment. My…read moreregular dentist even encouraged me to shop around. After comparing two other offices, Calabasas Smiles was significantly more reasonable in pricing -- and that stood out immediately. Dr. Michael placed two implants at once, and the experience was far less painful than I expected. I've had local anesthesia before where the shots were the worst part, but this time it was noticeably easier. Everything felt efficient, calm, and confident. You can tell he genuinely enjoys what he does. Kristen (the blonde office manager) was warm and welcoming, and Leslie assisted during the procedure and made everything feel seamless. They were helpful as a whole team, and that really matters to me. Today I just feel a little sore and bruised, which feels completely manageable. I'm very glad I chose them and would absolutely recommend coming here for a consultation.

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    Offices!
    Offices!
    Dr. Isaac Kashani
    Dr. Isaac Kashani
    Super cool office. never seen a dentist office that put so much detail

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    Super cool office. never seen a dentist office that put so much detail
    Donald Nikchevich, Jr, DDS - Westlake Oral & Plastic Surgery

    Donald Nikchevich, Jr, DDS - Westlake Oral & Plastic Surgery

    5.0
    (46 reviews)
    5.9 mi

    Dr. Nicholas Nikchevich and his father, Dr. Donald Nikchevich Jr., are both with Advanced Dental…read moreImplants (ADI). They both are excellent oral surgeons; I was treated by Dr. Nicholas Nikchevich. I recently had a very difficult extraction of a cracked old root-canal molar performed by Dr. Nicholas Nikchevich, and I cannot say enough wonderful things about him. I have been afraid of dentists since childhood, so I was understandably nervous about having this tooth removed. Dr. Nikchevich made the entire experience remarkably comfortable. I had nitrous oxide (laughing gas) along with local anesthetic, and I was completely comfortable throughout the procedure. The extraction itself was much more complicated than expected because I apparently have what my mother used to call "roots that go all the way to China!" My roots were extremely deep and broke into small pieces, so Dr. Nikchevich had to work carefully to remove everything. Throughout the entire procedure he repeatedly asked me if I was OK or wanted to take a break. I kept telling him, "No break -- I'm fine!" Dr. Nikchevich warned me that my face might swell, that I might have bruising, and that my jaw might ache afterward. None of that happened! He prescribed a pain reliever, but I only needed three pills during the first two days and didn't need it after that. I will be getting an implant from him in three months. What impressed me just as much as his surgical skill was his thoughtfulness. He called me several times at home afterward just to make sure I was doing OK. That kind of personal follow-up is extraordinary. I have been seeing dentists for 78 years, and I can honestly say that Dr. Nikchevich is one of the very best I have ever encountered -- both professionally and personally. A+ and a gold star! I would give him ten stars if I could. If you are nervous about oral surgery, I especially recommend him. He is extraordinarily skilled, compassionate, reassuring, kind, and genuinely cares about his patients.

    I have had all my prior teeth pulled & having implants posts, up till I recently moved to Newport…read moreBeach & had one done by a different & it is a Very Noticeable difference, during the procedure which took way much longer & my recovery is definitely more painful ! I absolutely miss Doc. Nick & I have nothing but wonderful things to say about him & his extremely Happy quick manner he preforms his magic using his robotic equipment (a must for all future implants !!)

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    Donald Nikchevich, Jr, DDS - Westlake Oral & Plastic Surgery
    Donald Nikchevich, Jr, DDS - Westlake Oral & Plastic Surgery
    Donald Nikchevich, Jr, DDS - Westlake Oral & Plastic Surgery

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    Wayne Ozaki, MD, DDS

    Wayne Ozaki, MD, DDS

    3.8
    (10 reviews)
    5.4 mi

    I had an amazing experience with my dental implant. My doctor did a fantastic job! The entire…read moreprocedure was smooth, and I didn't feel any pain. He took the time to explain every step, answered all of my questions, and made me feel comfortable throughout the process. The office was very clean, professional, and welcoming. I highly recommend him to anyone looking for excellent dental care. Thank you for such outstanding treatment!

    I underwent two facial feminization procedures with Dr. Wayne Ozaki. Both procedures were painful…read moreand did not result in any noticeable feminization. 1. Lack of Communication and Privacy Violations (First Surgery) Before my first procedure, I did not meet Dr. Ozaki prior to entering the operating room. Approximately 20 students were present during the surgery, and I was not asked for consent to have this many observers. This made me feel like a test subject rather than a patient. 2. Poor Surgical Outcome The first surgery resulted in a crooked nose and a noticeable black line on my forehead. I did not observe any improvement in facial feminization. Due to these unsatisfactory results, I sought a revision surgery with Dr. Ozaki. During the consultation, Dr. Ozaki appeared visibly annoyed when I raised my concerns. 3. Failure of Informed Consent (Second Surgery) The most concerning issue occurred immediately before my second procedure. While I was in bed and already sedated, I overheard Dr. Ozaki ask a nurse, "Do you guys tell her we're going to use cadaver tissue?" Dr. Ozaki then informed me they would use cadaver tissue to repair my nose. Due to the sedation, I was unable to respond, object, or provide informed consent. Material risks and tissue types should be disclosed well before a patient is medicated for surgery. 4. Final Outcome and Professional Impact Six months have passed since my second surgery, and I still see no improvement in facial feminization. I underwent two painful and costly procedures without positive results. In my experience, Dr. Ozaki's demeanor and treatment were unprofessional, dismissive, and discriminatory toward transgender patients seeking gender-affirming care.

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    Wayne Ozaki, MD, DDS
    Wayne Ozaki, MD, DDS
    Wayne Ozaki, MD, DDS

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    Westlake Oral and Plastic Surgery

    Westlake Oral and Plastic Surgery

    4.2
    (83 reviews)
    5.4 mi

    I can't recommend Dr. Nikchevich enough! I had a bone graft followed by a dental implant, so I saw…read morehim quite a few times. Every experience was excellent. Dr. Nikchevich is incredibly kind, professional, and reassuring. He always took time to answer my questions and make my comfort a priority. During each procedure he checked in often to make sure I was doing okay which made it less stressful. His staff is just as wonderful-- everyone is friendly and professional. The entire process was seamless and I'm thrilled with my results.

    Luckily I haven't required much oral surgery, aside from my wisdom tooth extractions and the…read moreexcision of an annoyance from under my tongue many years ago. I have only been to one surgeon, but when another annoyance popped up under my tongue, I wanted to go somewhere closer to home. I was referred here yesterday, and they were able to get me in today. My issue is time-sensitive as the recurring lesion (aka annoyance) needs to be at least somewhat present in order to be examined and then excised. Dr. Lytle was super kind, and carefully listened to what I had to say (kind of a lot, as I have chronic health conditions), and then thoroughly examined my tongue. To my surprise, I was able to have the procedure done right then and there. My treatment plan was explained to me and I was taken back into their mini operating room. I will say, their mini operating room was very impressive! It's definitely not what I was used to from my other oral surgeon. I don't react well to epinephrine which is necessary to control bleeding, especially in a highly vascular area like the tongue. Dr. Lytle went out of his way to accommodate me and use as little epinephrine as possible which really helped me to not feel bad. The procedure was over before I knew it. The worst part were the lidocaine injections under the tongue, as it's very sensitive. I was numb before I knew it and couldn't feel anything after, which is what matters! The women assisting him were all very nice and pleasant, you could tell they enjoy their job and work well together. I was sent home with some gauze and aftercare instructions that were also explained to me in the office. Dr. Lytle and the front and back office staff all took excellent care of me. There is a reason this practice is highly-rated! I'm looking forward to my follow-up and I am happy to have found a great oral surgery practice nice and close to home.

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    Westlake Oral and Plastic Surgery
    Entrance
    Entrance
    Westlake Oral and Plastic Surgery

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    Mountain View Dentistry

    Mountain View Dentistry

    4.2
    (118 reviews)
    2.1 mi

    I love this dentistry so much. I recently switched to them maybe a year ago and they are so sweet…read moreand VERY efficient. I'm always seen right away have never even sat in waiting room. The hygienist is so quick and sweet and they have a huge tv to watch. The doctor is very nice and not pushy at all. He dealt w a nightmare situation w me where I lost my last tray of my Invisalign and he called/figured it out and was able to have his front office arrange to get me new trays. Has been such a positive experience all around highly recommend.

    IF YOU'RE LOOKING FOR A SIGN THIS IS IT: The receptionist is incredibly rude and hostile. My first…read morevisit for a cleaning was terrible (worst cleaning ever), but I didn't complain because I felt bad at first..( I don't usually leave negative reviews) Recently, I called to cancel my upcoming appointment and request my X-rays, which they said would take a few days. A week later, I received another confirmation text and still no X-rays. When I called back, the same rude receptionist answered, wouldn't let me speak, and accused me of lying about the confirmation text, demanding proof... My complain isn't about the X-rays not being delivered, it's how the receptionist didn't even let me speak. She would cut me off and got very defensive. I have never experienced such disrespect at any office, let alone a dentist's. This was by far the worst experience I've ever had. I rarely leave reviews, but this deserved it.

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    Get your crown within a week with our Itero system
    Get your crown within a week with our Itero system
    Mountain View Dentistry
    Mountain View Dentistry

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    Robert A. Shuken, DDS - oralsurgeons - Updated August 2026

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