Read carefully! As…read moreone of the most active Yelp reviewers on Yelp, I take lot of pride in reviewing a variety of aspects when it comes to reviewing a business. This review is a statement of my own opinion and is only referring to my own experiences with the billing side of this business. Im guessing the dr wont even read this review anyways as the customer experience here is most importantly overlooked here and that will say everything you need to know about this business. I strongly encourage you to read this review closely and judge for yourself as to what is professional or what is not. The billing & client experience here is out right medically morally wrong. Beware! They only seem to care about getting paid and thats it. More concerning is that customers like myself just want billing transparency and don't want to be in a position right before literal surgery to be confronted with additional unclear costs. they are NOT CLEAR about their billing. Imagine the day of surgery, minutes before you go into the surgery room and you are still arguing and unclear of what you owe. Imagine how unsettled and anxious you would feel.... This was AFTER i literally have a voice mail yesterday(saved) from them that explains and expresses exactly what my patient responsibilities are for this procedure. I also had a 3 way call with provider and my ins company the day before reviewing each cost . talk about unclear and unprofessional communication. Yet. Today i was told by the insurance co even that they misquoted me. Crazy to hear over the phone and also they were not fully communicated the coats by the provider. I actually walked Out at my scheduled surgery time because of all the chaos . Heres the full story. One month ago or so I was referred to this oral surgeon to have a tooth extraction and implant put in. I went in weeks ago. Had 360 xray and etc done along with console by dr. The doctor was nice and quite professional, yet everyone and everything else was not. The session seemed rushed and the billing was more rushed and seemed very unclear. I was presented with 2 directions to pursue both financially and medically. So, I requested a formal insurance approval and also advised I would just get a second opinion. This was for 1000s of dollars and I just needed to be safe and sure of my decision. Over the past few weeks, I heard nothing from the group even though I scheduled and booked a surgery date. Until than, I just wanted to KNOW what my actual patient responsibility was for the surgery. I called and requested an approval and was told over and over that they did not receive it. So IMPORTANT i called yesterday and spoke to Marie who is the office mgmt. she advised me thot they still didn't receive anything from my dental insurance co. So i was told she would do it at days end. Everyone called out sick yesterday. So I thought why WAIT. I have surgery actually scheduled for Tomorrow. Why is it taking so long to get actual clear numbers. So I called my insurance company right after that call. I set up a 3 way call with provider, ins co and myself. I was not allowed to speak jointly so I WAS told to be put on hold during each medical code. Basically the provider and insurance company went over each code and cost while i was put on hold. Than the insurance company came back each time on same call while i was on hold explaining each covered cost. Literally line item and on hold than told than back on hold etc. hr plus call. I than hours after I RECEIVED a phone call from provider and voicemail saying what my responsibility was financially. Agreeing and reiterating what i was told by insurance company re my costs.i showed up to my surgery 30 min early.i was presented a bill for a significant amount more. I immediately complained that was not the agreed amount. I than had an argument at the counter. So I called the insurance company again and pleaded for their help. I walked right back into the office literally during my surgery scheduled time where I asked the insurance company to once again speak directly with the provider the office manager asked for a phone call from the insurance company and then proceeded to walk into the back office. I could literally hear them discussing the matter in the other room and I sat there for a good 15 minutes or so with no communication no nothing. Talk about a customer experience would you want going to surgery feeling like that? Would you proceed forward with this group in all my years? I've never seen this degree of unprofessionalism. so I ended up walking out I since then called a couple other providers given the insurance billing codes and I've already saved a tremendous amount of money just pursuing another avenue. I can already tell that the customer experience feels different.

Marie and Theresa should consider job's that do not involve customer service or insurance. Neither…read moreaccept any accountability, instead, I am blamed. Theresa especially is very unhelpful and rude. Neither know how to file an insurance claim (at least mine) immediately after services are rendered. Instead, they will wait months until they finally do, then they will expect you to do all the follow up and leave you with a nightmare on your hands. The will lie to you. Yes, they lied to me and I have proof. They will tell you one thing, but later find out they did not do what they told you. They told me my claim was accepted, then later they told me it wasn't. My insurance provider stated a claim was never sent. Who is lying? Marie and Theresa or MetLife Dental?

Very responsive office staff to calls and inquires. I go my invisalign and teeth cleaned here, the…read moreservice was excellent.

Honestly the BEST dental experience I've had in LA in over 10 years! Dr Michael Shnorhavorian is a…read morevery skilled , gentle , and caring dentist . I needed an emergency root canal and he took great care of me. I was made very comfortable by all staff even the dental assistants. Between the warm welcome, to everyone feeling like a family and the music being absolutely top notch. I didn't want to leave, Infact I even joked that I wanted a job there haha. The team are great and Kristen at reception being so helpful with financing and scheduling . I will 100% recommend this office to all my clients and friends and will be using any excuse to return myself! Thank you Calabasas Smiles!!!

It was a pleasure to receive my oral surgical dental care at the offices of the Southern California…read moreOral & Maxillofacial Arts facility. The ambiance of the office and waiting room areas were very inviting, modern and professional indeed. The office staff were very warm, welcoming and courteous. I had the opportunity and pleasure of meeting Dr. Rennie Cheung who provided my oral surgical care. He was very nice indeed, and made me feel comfortable and provided my outstanding oral surgical care. I would very highly and enthusiastically recommend the Southern California Oral & Maxillofacial Surgical Arts Group for any indicated dental care. Sincerely and with my thanks, J. G.

My experience having my wisdom teeth extracted by Dr. Cheung was nothing short of exceptional. I…read moreopted for local anesthesia, and the entire procedure went seamlessly from start to finish. The post-surgery care instructions were clear and easy to follow. I wholeheartedly recommend Dr. Cheung and his wonderful staff at Southern California Oral Surgery!

Been going to TruGlo for a while. They are great! I've been…read moreto the Beverly Hills and Calabases location.

It was my first time coming to TruGlo Modern Dental, after reading all their reviews. I was not…read moredisappointed. The environment is clean, the staff is very welcoming, and they walk you through every step. I had a great experience with TruGlo.

Great service provider! Been a client for over 10 years and they are always very prompt. I enjoy…read morethe banter with Bob and Dr. Butler and always enjoy my dental visits. Who says that!?

I can't explain how much I like Dr. Butler. I've been to too many dentists that either don't…read moreremember me at all- even after looking at my chart- or just don't seem to really care that they're hurting me during routine cleanings, but Dr. Bulter makes going to a dental appointment such a pleasant experience. She's kind, she listens, and explains. She's very attentive to the fact that I have tender gums and I leave there feeling great and with the biggest, clean smile. I never have to wait and the whole office is spotless. I'm absolutely delighted I found her and I totally recommend her. I've read a few peoples' complaints about the front desk guy, Bob. He's not the most off-the-bat friendliest receptionist, but once you get to know him, he is a nice guy. He's helped me with insurance questions and although his 'tone' can be hard to decifer is he's joking, I don't think his comments are ever meant in the condescending way that just a couple people have mentioned. I have found him very helpful and straight forward.

I will likely update this further. For now, I just write to say the Dr Nikchevich is exceptional…read more For one, he is not just a phenomenal surgeon, he seems to know a tremendous amount about dentistry in specialties not his own, something I have not necessarily encountered in other dental professionals. While this is fabulous, and so helpful, what I find truly the most remarkable about him is just what a wonderful, truly caring, truly good human being he is. There is much more to write, I at least wanted to say that much for the moment. My mother has been seeing him for many, many years and recommends him to anyone in need of a dental surgery. He is really a rare human being, and anybody who gets to meet him is blessed.

Dr. Nicholas Nikchevich and his father, Dr. Donald Nikchevich Jr., are both with Advanced Dental…read moreImplants (ADI). They both are excellent oral surgeons; I was treated by Dr. Nicholas Nikchevich. I recently had a very difficult extraction of a cracked old root-canal molar performed by Dr. Nicholas Nikchevich, and I cannot say enough wonderful things about him. I have been afraid of dentists since childhood, so I was understandably nervous about having this tooth removed. Dr. Nikchevich made the entire experience remarkably comfortable. I had nitrous oxide (laughing gas) along with local anesthetic, and I was completely comfortable throughout the procedure. The extraction itself was much more complicated than expected because I apparently have what my mother used to call "roots that go all the way to China!" My roots were extremely deep and broke into small pieces, so Dr. Nikchevich had to work carefully to remove everything. Throughout the entire procedure he repeatedly asked me if I was OK or wanted to take a break. I kept telling him, "No break -- I'm fine!" Dr. Nikchevich warned me that my face might swell, that I might have bruising, and that my jaw might ache afterward. None of that happened! He prescribed a pain reliever, but I only needed three pills during the first two days and didn't need it after that. I will be getting an implant from him in three months. What impressed me just as much as his surgical skill was his thoughtfulness. He called me several times at home afterward just to make sure I was doing OK. That kind of personal follow-up is extraordinary. I have been seeing dentists for 78 years, and I can honestly say that Dr. Nikchevich is one of the very best I have ever encountered -- both professionally and personally. A+ and a gold star! I would give him ten stars if I could. If you are nervous about oral surgery, I especially recommend him. He is extraordinarily skilled, compassionate, reassuring, kind, and genuinely cares about his patients.

Dr. Dianati exudes true professionalism from her ability to articulate the process in a lucid and…read morecharming way to non-verbal acts of hospitality that make you feel like you are in a home and not an office. I was scared about the invasive dental procedure I was going to undergo and they made the experience not only pain-free, but truly pleasant. I felt well taken care of. From the front desk check-in to the consultation to the surgery, everything was seamless and the team feels like a true team that was expertly curated. This was an all-women environment and everyone was extremely knowledgeable, articulate, and endearing with unique idiosyncrasies in each individual. They made it an experience that I looked forward to and I'm grateful in every capacity.

I could not be happier with my experience. My procedure went very smoothly and everyone was…read moreprofessional and kind.

I underwent two facial feminization procedures with Dr. Wayne Ozaki. Both procedures were painful…read moreand did not result in any noticeable feminization. 1. Lack of Communication and Privacy Violations (First Surgery) Before my first procedure, I did not meet Dr. Ozaki prior to entering the operating room. Approximately 20 students were present during the surgery, and I was not asked for consent to have this many observers. This made me feel like a test subject rather than a patient. 2. Poor Surgical Outcome The first surgery resulted in a crooked nose and a noticeable black line on my forehead. I did not observe any improvement in facial feminization. Due to these unsatisfactory results, I sought a revision surgery with Dr. Ozaki. During the consultation, Dr. Ozaki appeared visibly annoyed when I raised my concerns. 3. Failure of Informed Consent (Second Surgery) The most concerning issue occurred immediately before my second procedure. While I was in bed and already sedated, I overheard Dr. Ozaki ask a nurse, "Do you guys tell her we're going to use cadaver tissue?" Dr. Ozaki then informed me they would use cadaver tissue to repair my nose. Due to the sedation, I was unable to respond, object, or provide informed consent. Material risks and tissue types should be disclosed well before a patient is medicated for surgery. 4. Final Outcome and Professional Impact Six months have passed since my second surgery, and I still see no improvement in facial feminization. I underwent two painful and costly procedures without positive results. In my experience, Dr. Ozaki's demeanor and treatment were unprofessional, dismissive, and discriminatory toward transgender patients seeking gender-affirming care.

To be honest, he's probably a great guy. But I'm gonna give it a thumbs down because he operated on…read moremy wife twice for plastic surgery because of personal issues but did pour and the after care was not informative. And I believe he did not care about his patient as much as he should about his reputation. My wife's face got worse instead of better.

At some point, everyone needs an oral surgeon. To that end, I cannot overstate the exemplary skills…read moreand professionalism that I had observed as a patient at Westlake. They have multiple locations. And this review is specific to the Glendale clinic. With an unexpected emergency wisdom tooth complication, I reached out to Westlake-Glendale. Janice was able to book me into a busy day due to the nature of my situation. She was so nice and understanding. Very efficient with my intake process when I arrived and saw my case through the paperwork. The surgical team consisted of Dr Lytle and his assistants Heather and Karina. They were extremely competent and well trained. Masters of their craft. With amazing people skills to boot. Their systems and equipment were also excellent. The panoramic x-ray machine was pretty cool. Everything was sanitized and prepped with sealed shrink wrap. The clinic had a quaint atmosphere with a nice view from the operating rooms. Parking was validated below the 500 and 501 N Central buildings with a McDonald's in the lobby floor. Even the parking attendants were nice and helpful. You can trust Westlake Oral and Plastic Surgery/ADI.

I can't recommend Dr. Nikchevich enough! I had a bone graft followed by a dental implant, so I saw…read morehim quite a few times. Every experience was excellent. Dr. Nikchevich is incredibly kind, professional, and reassuring. He always took time to answer my questions and make my comfort a priority. During each procedure he checked in often to make sure I was doing okay which made it less stressful. His staff is just as wonderful-- everyone is friendly and professional. The entire process was seamless and I'm thrilled with my results.

Have visited the office 2 times and i am very well impressed with the work done here at the office…read more First visit i was due for a regular cleaning had no issues setting up an appointment fast and easy. Front desk seems very well organized. Went in for my cleaning and it was straight to the chase no waiting around or anything. Cristina the hygienist was very friendly and made sure i was comfortable and ready for the cleaning. Everything went smooth no pain at all or any complaints. My second appointment i was due for my upper wisdom tooth extractions, and again very quick and easy to arrange the appointment. Went in again and got to business right away Dr.Gershfeld and Valerie the assistant got me relaxed and ready to go i was a little nervous at the time but throughout the whole surgery the most i got to feel was just little pressure on the tooths being pulled out. And it showed that they cared about my wellbeing kept asking if i felt any pain or to raise an arm if any pain was felt during the whole process. Everything was done in about 30 minutes or less i really wasnt expecting that at all very professional and efficient team. Thanks guys...

I love this dentistry so much. I recently switched to them maybe a year ago and they are so sweet…read moreand VERY efficient. I'm always seen right away have never even sat in waiting room. The hygienist is so quick and sweet and they have a huge tv to watch. The doctor is very nice and not pushy at all. He dealt w a nightmare situation w me where I lost my last tray of my Invisalign and he called/figured it out and was able to have his front office arrange to get me new trays. Has been such a positive experience all around highly recommend.