Read carefully! As…read moreone of the most active Yelp reviewers on Yelp, I take lot of pride in reviewing a variety of aspects when it comes to reviewing a business. This review is a statement of my own opinion and is only referring to my own experiences with the billing side of this business. Im guessing the dr wont even read this review anyways as the customer experience here is most importantly overlooked here and that will say everything you need to know about this business. I strongly encourage you to read this review closely and judge for yourself as to what is professional or what is not. The billing & client experience here is out right medically morally wrong. Beware! They only seem to care about getting paid and thats it. More concerning is that customers like myself just want billing transparency and don't want to be in a position right before literal surgery to be confronted with additional unclear costs. they are NOT CLEAR about their billing. Imagine the day of surgery, minutes before you go into the surgery room and you are still arguing and unclear of what you owe. Imagine how unsettled and anxious you would feel.... This was AFTER i literally have a voice mail yesterday(saved) from them that explains and expresses exactly what my patient responsibilities are for this procedure. I also had a 3 way call with provider and my ins company the day before reviewing each cost . talk about unclear and unprofessional communication. Yet. Today i was told by the insurance co even that they misquoted me. Crazy to hear over the phone and also they were not fully communicated the coats by the provider. I actually walked Out at my scheduled surgery time because of all the chaos . Heres the full story. One month ago or so I was referred to this oral surgeon to have a tooth extraction and implant put in. I went in weeks ago. Had 360 xray and etc done along with console by dr. The doctor was nice and quite professional, yet everyone and everything else was not. The session seemed rushed and the billing was more rushed and seemed very unclear. I was presented with 2 directions to pursue both financially and medically. So, I requested a formal insurance approval and also advised I would just get a second opinion. This was for 1000s of dollars and I just needed to be safe and sure of my decision. Over the past few weeks, I heard nothing from the group even though I scheduled and booked a surgery date. Until than, I just wanted to KNOW what my actual patient responsibility was for the surgery. I called and requested an approval and was told over and over that they did not receive it. So IMPORTANT i called yesterday and spoke to Marie who is the office mgmt. she advised me thot they still didn't receive anything from my dental insurance co. So i was told she would do it at days end. Everyone called out sick yesterday. So I thought why WAIT. I have surgery actually scheduled for Tomorrow. Why is it taking so long to get actual clear numbers. So I called my insurance company right after that call. I set up a 3 way call with provider, ins co and myself. I was not allowed to speak jointly so I WAS told to be put on hold during each medical code. Basically the provider and insurance company went over each code and cost while i was put on hold. Than the insurance company came back each time on same call while i was on hold explaining each covered cost. Literally line item and on hold than told than back on hold etc. hr plus call. I than hours after I RECEIVED a phone call from provider and voicemail saying what my responsibility was financially. Agreeing and reiterating what i was told by insurance company re my costs.i showed up to my surgery 30 min early.i was presented a bill for a significant amount more. I immediately complained that was not the agreed amount. I than had an argument at the counter. So I called the insurance company again and pleaded for their help. I walked right back into the office literally during my surgery scheduled time where I asked the insurance company to once again speak directly with the provider the office manager asked for a phone call from the insurance company and then proceeded to walk into the back office. I could literally hear them discussing the matter in the other room and I sat there for a good 15 minutes or so with no communication no nothing. Talk about a customer experience would you want going to surgery feeling like that? Would you proceed forward with this group in all my years? I've never seen this degree of unprofessionalism. so I ended up walking out I since then called a couple other providers given the insurance billing codes and I've already saved a tremendous amount of money just pursuing another avenue. I can already tell that the customer experience feels different.

Marie and Theresa should consider job's that do not involve customer service or insurance. Neither…read moreaccept any accountability, instead, I am blamed. Theresa especially is very unhelpful and rude. Neither know how to file an insurance claim (at least mine) immediately after services are rendered. Instead, they will wait months until they finally do, then they will expect you to do all the follow up and leave you with a nightmare on your hands. The will lie to you. Yes, they lied to me and I have proof. They will tell you one thing, but later find out they did not do what they told you. They told me my claim was accepted, then later they told me it wasn't. My insurance provider stated a claim was never sent. Who is lying? Marie and Theresa or MetLife Dental?

I am very scared of going to the dentist. I'm always worried that I will feel something when…read morethey're working on my teeth. But today I had a wonderful experience going to Dr. Todd Nicol at Zak dental in Agoura Hills. He made the process so smooth and easy with his calm, energy and expertise. The staff was also very friendly and I really felt taken care of.

Went to Zak Dental twice. Both times, their dental hygienist DO NOT change their gloves in between…read morepatient's nor after opening drawers to get instruments., I quickly found another dentist.

Highly recommended!!!! I have been going to Garfinkle Family…read moreDental for a few years now and they are simply the best around. Actually my whole family now goes there... Everything about this dental group is always fantastic. The staff here are always inviting, the dr communication & work with Adam & Mindy is always proficient, clear and very professional. The teeth cleanings are always well done. Pricing is always competitive. The location and office resources match up with the "best" around. The technology here always seems to be up-to-date with the best. Simply A+ Now nobody ever likes going to a dentist for major work, but the Garfinkle Dental Team just seems to make it all go much easier. Trust me I know, before going to this dentist I went through several over the years that were actually not good. I could write for days about this unfortunately. So much work I have/had done in the past has now failed or needed to be redone. I KNOW when I go to Garfinkle Family Dental that the work will get done right. Never once have I ever experienced a problem here. Thank you so much for being a fantastic dental team. Thank you so much for all you do for my families dental heath. Highly Recommended! 5 Stars

New patient with Dr. Mindy. The best dental experience I have ever had. The office is well…read moreorganized, the staff is friendly and the Dr is personable and keeps it quick and pain-free. The location is easy to get to and there is no lack of parking. No reason to go elsewhere. Highly highly recommended!!!!!!!!

Dr Apelian and his staff take such good care of me every visit…read more. Beautiful office with plenty of parking, convenient office hours including Saturday.. Trust your dental hygiene to Dr Apelian and his staff, you will be happy you did.. Highly recommend!!!

BEST DENTIST EVER! I recommend Dr Apelian 100%…read moreOther dentists ruined my teeth but he was able to make my teeth perfect!!!

I have had all my prior teeth pulled & having implants posts, up till I recently moved to Newport…read moreBeach & had one done by a different & it is a Very Noticeable difference, during the procedure which took way much longer & my recovery is definitely more painful ! I absolutely miss Doc. Nick & I have nothing but wonderful things to say about him & his extremely Happy quick manner he preforms his magic using his robotic equipment (a must for all future implants !!)

He is by far the BEST Oral Surgeon & implant specialist ever! Due to my challenges from so many…read moreside effects from Cancer he has been amazing with all he has done for me to achieve the best out come possible ! The entire staff is just as top notch as he is in every way! I highly recommend to everyone! He truly is the best !

Dr Choroomi and his staff are super friendly! I was super nervous because I haven't been to the…read moredentist in a while but they made me feel super comfortable and explained everything thoroughly! Frances , the office manager, is super amazing as well answering all my questions

UPDATE: the office manger decided to text me and harass me on my personal cell phone over this…read morereview, using the company phone! The dentist is cool with her harassing a mom of 3 babies? Huge texts messages completely lying and blaming me for what went down. I was 16 minutes late and my husband was in their office getting worked on. We had purposely staggered our appointments, because we are on our own for childcare. Office manager knew this when booking the appointment and I questioned their timing for our appointments. When my husband's appointment went over, I paid a babysitter to come help so I can get to the appointment. As I was driving there (only 5 minutes away). She told me I needed to rebook because they wouldn't have time for my cleaning anymore. No offer for me to wait to get checked out later. All lies in the harassing text message I got! OG post : Canceled my appointment on me, when they knew I would be late due to childcare issues. The office manager booked my appointment knowing my childcare issues and set me up to fail and has no sympathy. Cried my eyes out as a mom of 3 under 3. Postpartum is hard enough and I was just trying to get my teeth cleaned. Moms need grace, so they can take of themselves! Thank you for contributing to the mom struggle.

I did my research before choosing where to get dental implants because it's a big investment. My…read moreregular dentist even encouraged me to shop around. After comparing two other offices, Calabasas Smiles was significantly more reasonable in pricing -- and that stood out immediately. Dr. Michael placed two implants at once, and the experience was far less painful than I expected. I've had local anesthesia before where the shots were the worst part, but this time it was noticeably easier. Everything felt efficient, calm, and confident. You can tell he genuinely enjoys what he does. Kristen (the blonde office manager) was warm and welcoming, and Leslie assisted during the procedure and made everything feel seamless. They were helpful as a whole team, and that really matters to me. Today I just feel a little sore and bruised, which feels completely manageable. I'm very glad I chose them and would absolutely recommend coming here for a consultation.

In all of my life, I have never been to a worst dental office…read more If I had not paid for my implants up front, I would not ever come here again. In my first visit I was scheduled to see the dentist on a Monday for surgery. The Sunday night before the surgery he canceled. And since I had already requested a day off from work for this, I lost a sick day. At my work, once the day off has been approved it cannot be reversed. But this happened again when I was scheduled for a deep cleaning. It was supposed to be on a Monday. They sent me an email the Sunday night before my visit to cancel it. Another sick day lost. We only get four sick days a year. Fortunately, a week later I was able to schedule a deep cleaning with my old dentist and did manage to get my deep cleaning done. Another sick day lost because these deep cleanings are painful and it takes time for me to recover. Then two weeks ago I was supposed to get a teeth whitening. When I was there, I told them that I was concerned because my teeth are very sensitive and normally this sort of thing causes me a lot of pain. I asked if I could be numbed prior to the treatment. The dental hygienist said that it would be possible but only the doctor could apply the numbing. And the doctor was not there. She said that she would ask if there was something else they could do. Then this other dental hygienist walks in - a real Mr. know it all. He starts by calling me 'Buddy". I don't like to be patronized so that discussion started the wrong way. Then he went on to pontificate about teeth sensitivity and why I my teeth should not be so sensitive. Finally, I interrupted him and said, "But everyone is different. And my teeth are especially sensitive." He dismissed that by saying that in my case, "Applying numbing to my teeth would be 'too much'". What does that mean, "Too much?" Are my teeth going to all fall out? Am I going to have a heart attack? I don't think so. I have had my teeth numbed for this sort of thing before. Obviously, he did not know what he was talking about. He just wanted me to get the whitening done even if I had to suffer through it. I left demanding my money back but lost another three hours of sick time. Then today, I went back to have some more work towards having my implants put in. My appointment was at 4 PM and I arrived ten minutes early. But I waited until FIVE PM and the doctor had not shown up yet. I had to reschedule. Another three hours sick time lost for me. These people do not care about their patients. At all. They smile and they are pleasant but all they care about is making money. If you are smart you will go where the dentists provide quality care and service. I wish that I had never heard of Calabasas Smiles. I am going back to my old dentist. He might be more expensive but at least he is very professional.

Luckily I haven't required much oral surgery, aside from my wisdom tooth extractions and the…read moreexcision of an annoyance from under my tongue many years ago. I have only been to one surgeon, but when another annoyance popped up under my tongue, I wanted to go somewhere closer to home. I was referred here yesterday, and they were able to get me in today. My issue is time-sensitive as the recurring lesion (aka annoyance) needs to be at least somewhat present in order to be examined and then excised. Dr. Lytle was super kind, and carefully listened to what I had to say (kind of a lot, as I have chronic health conditions), and then thoroughly examined my tongue. To my surprise, I was able to have the procedure done right then and there. My treatment plan was explained to me and I was taken back into their mini operating room. I will say, their mini operating room was very impressive! It's definitely not what I was used to from my other oral surgeon. I don't react well to epinephrine which is necessary to control bleeding, especially in a highly vascular area like the tongue. Dr. Lytle went out of his way to accommodate me and use as little epinephrine as possible which really helped me to not feel bad. The procedure was over before I knew it. The worst part were the lidocaine injections under the tongue, as it's very sensitive. I was numb before I knew it and couldn't feel anything after, which is what matters! The women assisting him were all very nice and pleasant, you could tell they enjoy their job and work well together. I was sent home with some gauze and aftercare instructions that were also explained to me in the office. Dr. Lytle and the front and back office staff all took excellent care of me. There is a reason this practice is highly-rated! I'm looking forward to my follow-up and I am happy to have found a great oral surgery practice nice and close to home.

I came to Dr. Nishimura straight from the emergency room with a very, serious and very painful…read moreinfection. I was scared and in tears. Not only did they take me right before closing time, but from the second I got there everyone was amazing and made me feel so much better about the situation. The entire front staff, especially Liz and terry were so patient and really showed I was in good hands. Dr.Nishimura And his assistants Priscilla and Tammy , were so professional and they really went above and beyond in every way. They gave me a blanket, put a pillow under my legs. I've never been treated so great as a patient anywere before! All of that aside Dr. Nishimura is by far the best dentist I've ever been to! I felt no pain, it was done quickly and I've healed up perfect! He even called me that night to make sure I was doing ok and to see if I had any questions. I highly recommend him! Thank you to Dr. Nishimura and his entire staff, I'll never forget my experience there.

My 13 year old son had a minor procedure done here today. Dr. Shuken and his staff are fabulous!…read moreThe office is clean and the doctor and staff are professional. We couldn't be more pleased with our care here today....and as a nurse I'm picky!

The office exceptional from the front desk (Kathleen) the xray person and the Hygienist…read more Last but not least is the doctor himself. He exhibits a calm demeanour very professional and most of all explained everything. I highly recommend this office (been to several dentists but this one is "one of a kind").

Love coming here. The whole team is amazing, kind & caring! Dr Mahdy is patient & gentleread more