Read carefully! As…read moreone of the most active Yelp reviewers on Yelp, I take lot of pride in reviewing a variety of aspects when it comes to reviewing a business. This review is a statement of my own opinion and is only referring to my own experiences with the billing side of this business. Im guessing the dr wont even read this review anyways as the customer experience here is most importantly overlooked here and that will say everything you need to know about this business. I strongly encourage you to read this review closely and judge for yourself as to what is professional or what is not. The billing & client experience here is out right medically morally wrong. Beware! They only seem to care about getting paid and thats it. More concerning is that customers like myself just want billing transparency and don't want to be in a position right before literal surgery to be confronted with additional unclear costs. they are NOT CLEAR about their billing. Imagine the day of surgery, minutes before you go into the surgery room and you are still arguing and unclear of what you owe. Imagine how unsettled and anxious you would feel.... This was AFTER i literally have a voice mail yesterday(saved) from them that explains and expresses exactly what my patient responsibilities are for this procedure. I also had a 3 way call with provider and my ins company the day before reviewing each cost . talk about unclear and unprofessional communication. Yet. Today i was told by the insurance co even that they misquoted me. Crazy to hear over the phone and also they were not fully communicated the coats by the provider. I actually walked Out at my scheduled surgery time because of all the chaos . Heres the full story. One month ago or so I was referred to this oral surgeon to have a tooth extraction and implant put in. I went in weeks ago. Had 360 xray and etc done along with console by dr. The doctor was nice and quite professional, yet everyone and everything else was not. The session seemed rushed and the billing was more rushed and seemed very unclear. I was presented with 2 directions to pursue both financially and medically. So, I requested a formal insurance approval and also advised I would just get a second opinion. This was for 1000s of dollars and I just needed to be safe and sure of my decision. Over the past few weeks, I heard nothing from the group even though I scheduled and booked a surgery date. Until than, I just wanted to KNOW what my actual patient responsibility was for the surgery. I called and requested an approval and was told over and over that they did not receive it. So IMPORTANT i called yesterday and spoke to Marie who is the office mgmt. she advised me thot they still didn't receive anything from my dental insurance co. So i was told she would do it at days end. Everyone called out sick yesterday. So I thought why WAIT. I have surgery actually scheduled for Tomorrow. Why is it taking so long to get actual clear numbers. So I called my insurance company right after that call. I set up a 3 way call with provider, ins co and myself. I was not allowed to speak jointly so I WAS told to be put on hold during each medical code. Basically the provider and insurance company went over each code and cost while i was put on hold. Than the insurance company came back each time on same call while i was on hold explaining each covered cost. Literally line item and on hold than told than back on hold etc. hr plus call. I than hours after I RECEIVED a phone call from provider and voicemail saying what my responsibility was financially. Agreeing and reiterating what i was told by insurance company re my costs.i showed up to my surgery 30 min early.i was presented a bill for a significant amount more. I immediately complained that was not the agreed amount. I than had an argument at the counter. So I called the insurance company again and pleaded for their help. I walked right back into the office literally during my surgery scheduled time where I asked the insurance company to once again speak directly with the provider the office manager asked for a phone call from the insurance company and then proceeded to walk into the back office. I could literally hear them discussing the matter in the other room and I sat there for a good 15 minutes or so with no communication no nothing. Talk about a customer experience would you want going to surgery feeling like that? Would you proceed forward with this group in all my years? I've never seen this degree of unprofessionalism. so I ended up walking out I since then called a couple other providers given the insurance billing codes and I've already saved a tremendous amount of money just pursuing another avenue. I can already tell that the customer experience feels different.

Marie and Theresa should consider job's that do not involve customer service or insurance. Neither…read moreaccept any accountability, instead, I am blamed. Theresa especially is very unhelpful and rude. Neither know how to file an insurance claim (at least mine) immediately after services are rendered. Instead, they will wait months until they finally do, then they will expect you to do all the follow up and leave you with a nightmare on your hands. The will lie to you. Yes, they lied to me and I have proof. They will tell you one thing, but later find out they did not do what they told you. They told me my claim was accepted, then later they told me it wasn't. My insurance provider stated a claim was never sent. Who is lying? Marie and Theresa or MetLife Dental?

Todd Nicol best dentist and great staff, highly recommend, best dentist office and very good and…read morethorough! You this dentist office

I've been coming here for my regular dental work for years and I've never had anything major done…read more 2 years ago one of the dentist here told me I needed a deep cleaning, sure no problem. With my deep cleaning they told me that my insurance will cover cleanings for 2 years following the procedure. For 2 years I arrived for my scheduled, insurance covered, maintence. Every time i checked in and out they told me there was no charge. Last month I arrived for my scheduled cleaning. When i arrived the receptionist told me there was a charge for my appointment, I told her to look into it and that if my insurance didnt cover it I would skip the appointment, as it was just a cleaning. Before being called into the room I approached the receptionist to check to make sure the cleaning was covered by my insurance, she assured me it was. After my cleaning I came out and she told me there was indeed a charge. She assured me that it was her mistake and that the office manager would reach out to me. After not hearing anything I reached out to the office to leave a message with the office manager, again i was assured they would call back. After a week of no communication I called back and was told she would absolutely call me back. A week after that I recieved a bill in the mail for not only the cleaning charge, but 2 years of charges for the cleanings they told me were covered by my insurance. I called the office back to speak to the office manager and was assured again that they would call me back. That was 4 weeks ago. -Amanda P. Agoura office patient. *****As i said, no call back after 4 weeks and numerous attempts. No response to email either. what now dr. Zak?

Highly recommended!!!! I have been going to Garfinkle Family…read moreDental for a few years now and they are simply the best around. Actually my whole family now goes there... Everything about this dental group is always fantastic. The staff here are always inviting, the dr communication & work with Adam & Mindy is always proficient, clear and very professional. The teeth cleanings are always well done. Pricing is always competitive. The location and office resources match up with the "best" around. The technology here always seems to be up-to-date with the best. Simply A+ Now nobody ever likes going to a dentist for major work, but the Garfinkle Dental Team just seems to make it all go much easier. Trust me I know, before going to this dentist I went through several over the years that were actually not good. I could write for days about this unfortunately. So much work I have/had done in the past has now failed or needed to be redone. I KNOW when I go to Garfinkle Family Dental that the work will get done right. Never once have I ever experienced a problem here. Thank you so much for being a fantastic dental team. Thank you so much for all you do for my families dental heath. Highly Recommended! 5 Stars

New patient with Dr. Mindy. The best dental experience I have ever had. The office is well…read moreorganized, the staff is friendly and the Dr is personable and keeps it quick and pain-free. The location is easy to get to and there is no lack of parking. No reason to go elsewhere. Highly highly recommended!!!!!!!!

Dr Apelian is much more than a dentist! He is an artist in dentistry. He worked on my daughter's…read moreteeth with such patience and care, he did fillings and Cosmetic corrections, spent extra time, and even fixed what our previous dentist had failed to notice. His office is state of art, and his staff is very professional and welcoming. I highly recommend Dr. Apelian.

Dr Apelian and his staff take such good care of me every visit…read more. Beautiful office with plenty of parking, convenient office hours including Saturday.. Trust your dental hygiene to Dr Apelian and his staff, you will be happy you did.. Highly recommend!!!

Dr. Nicholas Nikchevich and his father, Dr. Donald Nikchevich Jr., are both with Advanced Dental…read moreImplants (ADI). They both are excellent oral surgeons; I was treated by Dr. Nicholas Nikchevich. I recently had a very difficult extraction of a cracked old root-canal molar performed by Dr. Nicholas Nikchevich, and I cannot say enough wonderful things about him. I have been afraid of dentists since childhood, so I was understandably nervous about having this tooth removed. Dr. Nikchevich made the entire experience remarkably comfortable. I had nitrous oxide (laughing gas) along with local anesthetic, and I was completely comfortable throughout the procedure. The extraction itself was much more complicated than expected because I apparently have what my mother used to call "roots that go all the way to China!" My roots were extremely deep and broke into small pieces, so Dr. Nikchevich had to work carefully to remove everything. Throughout the entire procedure he repeatedly asked me if I was OK or wanted to take a break. I kept telling him, "No break -- I'm fine!" Dr. Nikchevich warned me that my face might swell, that I might have bruising, and that my jaw might ache afterward. None of that happened! He prescribed a pain reliever, but I only needed three pills during the first two days and didn't need it after that. I will be getting an implant from him in three months. What impressed me just as much as his surgical skill was his thoughtfulness. He called me several times at home afterward just to make sure I was doing OK. That kind of personal follow-up is extraordinary. I have been seeing dentists for 78 years, and I can honestly say that Dr. Nikchevich is one of the very best I have ever encountered -- both professionally and personally. A+ and a gold star! I would give him ten stars if I could. If you are nervous about oral surgery, I especially recommend him. He is extraordinarily skilled, compassionate, reassuring, kind, and genuinely cares about his patients.

I have had all my prior teeth pulled & having implants posts, up till I recently moved to Newport…read moreBeach & had one done by a different & it is a Very Noticeable difference, during the procedure which took way much longer & my recovery is definitely more painful ! I absolutely miss Doc. Nick & I have nothing but wonderful things to say about him & his extremely Happy quick manner he preforms his magic using his robotic equipment (a must for all future implants !!)

My wife and I were traveling and stayed for a short time in Agoura Hills. One day my wife chipped a…read moretooth while eating a tortilla chip and it left a sharp ridge. Down the street from where we were staying was Agoura Dental so I called and they were kind enough to squeeze us in later in the day! We arrived at the scheduled time, were greeted by a super friendly woman behind the desk named Frances, filled out some paper work, and waited briefly. My wife was then greeted by an equally kind and helpful woman named Amanda and brought her into the room to see the Dr. All she wanted was to have the sharp edge smoothed out before our journey and Dr. Choroomi accommodated her beautifully. My wife was in and out in no time. And ... AND... when we went to pay we were told, "no problem, there's no charge for this!" Whaaaat?!?? "Yes, Dr Choroomi said no charge." That doesnt happen these days, no matter how fast and easy it is! THANK YOU Agoura Dental for being so kind and accommodating, we so appreciate all of you!

The front office is very helpful. That being said, everything else about the quality of care at…read morethis office was negative. I waited in the office for over an hour to be taken back when I showed up at my scheduled appointment time. While X-rays were taken, no doctor or hygienist took gum measurements or even looked in my mouth first-hand for longer than 15 seconds, but somehow the recommendation was for a deep cleaning. It felt to me that they are motivated by money, not helping patients with dental care at this office. A dentist I went to for a second opinion (who actually took gum measurements and examined my teeth) said I do not need a deep cleaning and found an aged filling that needs to be redone and a new cavity. None of this was mentioned at Agoura Dental Group. Please look elsewhere for your dental care needs.

Very responsive office staff to calls and inquires. I go my invisalign and teeth cleaned here, the…read moreservice was excellent.

Honestly the BEST dental experience I've had in LA in over 10 years! Dr Michael Shnorhavorian is a…read morevery skilled , gentle , and caring dentist . I needed an emergency root canal and he took great care of me. I was made very comfortable by all staff even the dental assistants. Between the warm welcome, to everyone feeling like a family and the music being absolutely top notch. I didn't want to leave, Infact I even joked that I wanted a job there haha. The team are great and Kristen at reception being so helpful with financing and scheduling . I will 100% recommend this office to all my clients and friends and will be using any excuse to return myself! Thank you Calabasas Smiles!!!

At some point, everyone needs an oral surgeon. To that end, I cannot overstate the exemplary skills…read moreand professionalism that I had observed as a patient at Westlake. They have multiple locations. And this review is specific to the Glendale clinic. With an unexpected emergency wisdom tooth complication, I reached out to Westlake-Glendale. Janice was able to book me into a busy day due to the nature of my situation. She was so nice and understanding. Very efficient with my intake process when I arrived and saw my case through the paperwork. The surgical team consisted of Dr Lytle and his assistants Heather and Karina. They were extremely competent and well trained. Masters of their craft. With amazing people skills to boot. Their systems and equipment were also excellent. The panoramic x-ray machine was pretty cool. Everything was sanitized and prepped with sealed shrink wrap. The clinic had a quaint atmosphere with a nice view from the operating rooms. Parking was validated below the 500 and 501 N Central buildings with a McDonald's in the lobby floor. Even the parking attendants were nice and helpful. You can trust Westlake Oral and Plastic Surgery/ADI.

I can't recommend Dr. Nikchevich enough! I had a bone graft followed by a dental implant, so I saw…read morehim quite a few times. Every experience was excellent. Dr. Nikchevich is incredibly kind, professional, and reassuring. He always took time to answer my questions and make my comfort a priority. During each procedure he checked in often to make sure I was doing okay which made it less stressful. His staff is just as wonderful-- everyone is friendly and professional. The entire process was seamless and I'm thrilled with my results.

My 13 year old son had a minor procedure done here today. Dr. Shuken and his staff are fabulous!…read moreThe office is clean and the doctor and staff are professional. We couldn't be more pleased with our care here today....and as a nurse I'm picky!

I had an old crown that, unfortunately, recently came off. I called Dr. Mahdy's office. Kathleen…read morescheduled me for the next day. Dr. Mahdy, and his great assistant Star, did a superb job prepping the remaining tooth plus putting a perfectly fitted temporary on top. 10 days later Dr. Mahdy and Star put on the most exact fitting crown I've ever had! My regular hygienist visit came shortly afterward. Both hygienists (Casey and Jasmine) do excellent work. In addition, they had given me "end tuft" toothbrushes for home use. It's greatly helped me to keep my teeth, gums and dental work in great shape between visits. I can't say enough wonderful things about the great dental care I've gotten from Dr. Mahdy and his staff. And, of course, Kathleen at the front desk keeps the office running perfectly!

The entire experience was excellent from the dental hygienist who was very thorough and very…read moreprofessional and also educational and Dr Mady was very informative and professional in his explanation of my Dental situation. I would highly recommend this office for anybody looking for an exceptional and professional dental office.