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    Roberson Mortgage

    3.7 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    Navy Federal Credit Union

    Navy Federal Credit Union

    (12 reviews)

    They were perfect, everything was great and loved the online banking platform. It was very easy to…read moreuse and very intuitive. You could arrange the accounts in order and name them. You could also easily transfer money from one account to another: Choose From then Choose To, it was that simple. Then recently they destroyed the online banking website. All the accounts got out of order and they took away the function to put them back they way you needed it. They only way to fix the issue was to swap the names of two of my accounts, swap my direct deposit accounts, swap my mortgage draft accounts, swap everything between these two accounts, I'm still in the process of swapping everything. Because of this mess, I now also require to have debit cards for the account that I use to use to be for my mortgage that I now have to use for my daily spending. They promised me they would send it FedEx and that I would have it today. Today is over and it did not come so I called them. They just told me they sent it regular mail and should have it in 5-10 more days. So I have no access to my funds until another week. On top of all this mess they caused. Trying to transfer money on the new online banking is also a total mess, if you can even figure it out. It took me about 10 minutes to figure it out then I ended up doing it backwards. Before the change you simply had a transfer button, choose the from account then the to account and hit the submit button and you're done. Now you have to find Move Money then choose either start transaction of manage accounts, try them both one of them should work, then choose the account the money is going to, not the one it is coming from and so on, which is so backwards. I had Discover bank and Wells Fargo before moving everything here, now I am in desperate need to find a bank with a good online banking platform. I absolutely HATE this place now...

    My boss, who did a brief hitch in the Air Force, called me and told me he walked into the Meyerland…read morelocation and walked out with a $50,000 unsecured, personal loan, no tax returns or anything to provide. I walked into their Sugar Land location and applied for a $14,500 unsecured, personal loan on the same day. I was told my loan was pending consideration. I should have an answer in 2 to 24 hours. I had to wait 6 hours for an answer. The answer was, "We need a pay stub and bank statements." Like my boss, I'm self-employed. Neither of us get "pay stubs." I spent the evening sending Navy FCU bank statements from two accounts and 2 years of tax returns. Had to wait till the next morning for an answer. On a range of 7.43% to 18% APR for personal loans, these clowns offer me the loan at 18%. I did 12 years in the Navy and my dad (Nam Vet) and sister were retired Air Force. My credit score is 790, I have little debt, I have $1,035/month mortgage for home that only half the value is financed, always got the best rate when buying a car, and that's the way they want to treat a vet? TERRIBLE! I called Navy Federal Credit Union back to discuss my issue, like the business mgr. who responded below, told me to. The Associate who fielded my call said there were no notes about this on my account, didn't understand why he/she didn't leave his/her name and said she didn't know why he/she even prompted me to call. Big surprise.

    Cornerstone Home Lending

    Cornerstone Home Lending

    (1 review)

    If I could give negative stars, I would. Grace Home loans, a subsidy of Cornerstone Home Lending…read morereally screwed up big time. We were attempting to build a home. During the pre-approval process, we disclosed loan information to our loan officer who we were assigned to, Niiesha Earls. Well, some of our loan information we disclosed to her made us ineligible but she never told us. During the loan process, Nieesha quit and failed to relay the information over to the new loan officer. As a result, we were forced to learn that we couldn't close on a home we had been building for over 4 months. We were not upset that we were denied, but the lack of organization with this company is unheard of. We literally were communicated this 5 days before closing forcing us to pivot and find somewhere to go. We spent thousands of dollars on movers, inspections, storage, forfeiture of security deposits, hotel rooms all as a result of their failure to properly vet the loan process. This was incompetence at its finest. We were lucky enough to get our earnest and option money back from the builder but that was only a chunk of the money spent as a result. They initially told us no but retracted after I left a poor review. I filed a complaint with Cornerstone and someone named Nicole opened up an investigation. She called me several times during the process which seemed good but it was all to basically tell me, ooopps, sorry for our mistake and all the money you lost, but have a good day. They do not communicate with you, they do not respond without borderline pestering them and they simply don't know what they're doing. I would highly recommend you do not choose this company if at all possible. It's an absolute joke. I don't know how their reviews aren't 0 stars. My wife and I are building a strategy for legal action. We will NOT let them get away with this poor practice.

    Roberson Mortgage - mortgagelenders - Updated May 2026

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