Lucy, Ann, and Hanh made my refinance experience seamless. Ann checked in regularly with me until…read morethe interest rate dropped within my targeted range. Loan Factory also has automated notifications that conveniently emailed/texted me daily interest rates. Once I reached my ideal interest rate, Lucy helped me with the refinance process. She was very professional and responsive. I highly recommend Loan Factory for great rates and personable customer service. Lucy patiently explained all the different fees to me and worked with my requirements. My impression of Loan Factory is that their employees go above and beyond as they helped me find the best rate possible.

This is literally the only manufacturing place in the whole area. In other words, it's the Lone…read moreFactory. Get it. Located in Vietnamesetown is this loan shop which is pretty helpful especially in times when people are not having a lot of money. It's west of Belt 8 and Chinatown, in the Alief district. The problem with lonas though is then you have to pay it back and the rates aren't always great. Still it's a little local business and some people will definitely be glad it's here.

When I initially saw all of these 5 start reviews, I was skeptical that the reviews must be…read moreinflated. Trust me when I say that working with Fairway was a 5-star experience. After an emotionally abusive experience with a credit union and interviewing a mortgage broker that reminded me of a used car sales man, we found Fairway Mortgage. I am so happy I decided to take a chance on these reviews. James is extremely efficient. He provided us our initial pre-approval in one day. Once we found a home, James and Maya were ready to get us closed in 2.5 weeks. Our realtor and escrow agent both confirmed that James and his team provided one of the easiest closing processes in which they have participated. As first time home buyers, we could not have asked for a better experience. Bonus Fact: I wrote this review from the comfort of our new home!

James was incredibly helpful through every step of the purchase of my final home. Thankfully, we…read morefound the ideal property quickly and via reference from my friend & realtor Lori Austin, I was introduced to James. With documentation and processes having changed over time, I had questions. James took the time to walk me through different options inclusive of (3) selections for financing, review of all costs associated, and more! He is a responsive, considerate, and respectful professional who brings both trust and integrity to the largest investment of our lives. Thank you James!

working with Vanessa Mancinas has been so wonderful. She is so prompt and patient with us first…read moretime home buyers! I definitely recommend for anyone who needs someone trust worthy and patient to handle their loan. thank you vanessa!

Dan Stout was our loan officer for our recent first home buying process. Before we met Dan we had…read moreplans to meet with multiple mortgage companies to ensure we got the best experience/deal. After we met with Dan those plans went out the window! My wife and I were truly blown away with Dan's personality, knowledge, and professionalism. Throughout the entire process he was consistently available anytime of the day or week to answer my million questions. Dan made this stressful and complicated process that much easier. I never felt like I didn't understand something because Dan kept me constantly updated the entire time. I can't speak enough kind words about Dan and I want to thank him once again for guiding us through this process. We will absolutely use Dan and his company again when the time comes to purchase a new home and I would definitely recommend them to anyone who asked! Thanks Dan!

Would not provide a loan payoff amount to allow me to close on a re-finance. They cost me many…read morethousands of dollars begging them to give me a loan payoff amount. They are impossible to communicate with. There is no way to get a real human on the phone or by email. Truly an evil company.

John provided absolutely first-rate service to my wife and I, assisting us in our first home…read morepurchase and navigating all of the unknown that comes with it - with complete transparency, honesty and top-tier knowledge of the industry. I cannot recommend John highly enough. He is well-humored and made the whole experience not only quick and easy, but also very informative. I enjoyed every interaction that I had with him and his team. Edna was easy to reach and prompt in delivery of everything too. I have since recommended John to a colleague - who has used him and had the exact same experience. My advice to anyone about to need assistance on a Mortgage - Don't use a big, impersonal bank for your mortgage - where you could get passed around departments. Work with John, a local guy who knows everyone, everything and how the market in Houston/Texas is. He will do right by you and get you the best possible rate and close in time. Thank you John, two very happy customers here - will be using you again in the future.

I have been a very royal member of the Navy Federal Credit Union (since: 1/14/95) with over 25…read moreyears - as of today! It's the only bank I had since joining the military as a young teen therefore I won't comment on comparing with other banks, however, I always had a good and competent services in those 25 years! Whether on the phone or in person, I always felt positive of their professional services. I recently bought a Goldwing motorcycle and the young fella did well on processing paperwork without too much hassle! Btw, I was so delighted to find out that NFCU was finally in business here in my town of Sugar Land that I might just have to keep services with them for another 25 years!

They were perfect, everything was great and loved the online banking platform. It was very easy to…read moreuse and very intuitive. You could arrange the accounts in order and name them. You could also easily transfer money from one account to another: Choose From then Choose To, it was that simple. Then recently they destroyed the online banking website. All the accounts got out of order and they took away the function to put them back they way you needed it. They only way to fix the issue was to swap the names of two of my accounts, swap my direct deposit accounts, swap my mortgage draft accounts, swap everything between these two accounts, I'm still in the process of swapping everything. Because of this mess, I now also require to have debit cards for the account that I use to use to be for my mortgage that I now have to use for my daily spending. They promised me they would send it FedEx and that I would have it today. Today is over and it did not come so I called them. They just told me they sent it regular mail and should have it in 5-10 more days. So I have no access to my funds until another week. On top of all this mess they caused. Trying to transfer money on the new online banking is also a total mess, if you can even figure it out. It took me about 10 minutes to figure it out then I ended up doing it backwards. Before the change you simply had a transfer button, choose the from account then the to account and hit the submit button and you're done. Now you have to find Move Money then choose either start transaction of manage accounts, try them both one of them should work, then choose the account the money is going to, not the one it is coming from and so on, which is so backwards. I had Discover bank and Wells Fargo before moving everything here, now I am in desperate need to find a bank with a good online banking platform. I absolutely HATE this place now...

Although I live near Meyerland Plaza, I bank with First Community C. U., and have since about 1986…read more The Sugar Land branch is about 13 miles from my home. I have easy access, because my house is near the intersection of South Main St. and South Post Oak Rd. I was in this branch yesterday, and dealt with Monica in the Loan Department. She worked with me for about an hour, to be sure that the work was 100% complete. The money was put in my account; job done. Monica is knowledgeable, patient and persistent. She has worked there for about six years, so I feel comfortable in planning to work with her in the future. For the most part, I do my baking on their internet site; especially the Bill Pay option. If you are looking for a great bank to use, give these people a try.

Thank the world for people like Carlos! He never stopped working to get my issue resolved.read more

I could not recommend Renee Morton at Morton Mortgage enough! My family was referred to her, and we…read morewere interested in someone who was familiar with "in the loop" living. My husband and I work alternative schedules (health care field), and Renee was always available and exceptionally responsive. We worked with her across the COVID pandemic, and she was quick to meet important deadlines as well as do everything safely over the phone/virtually. This was our first time home buying experience, and we were not disappointed. From the beginning to end Renee gave us advice on our credit, sought the lowest rates, and thoroughly explained the best loan options. I felt so confident after the guidance she gave us and now we have the house of our dreams in the Heights. Thanks again Morton Mortgage, you were outstanding.

We were recommended to Renee as our loan officer for our first house…read more Renee is incredibly professional and will go above and beyond for her clients in terms of communication and attention to detail. She was constantly updating us on the status of our loan and she explained everything in great detail. Not knowing much about the home buying process, Renee was with us every step of the way. She was always happy to explain anything we didn't understand and we completely trusted her information. It was great having someone communicate so quickly with us too. She's very quick in her responses, late at night or early in the morning. We couldn't have asked for a better loan officer for our home! Thank you, Renee!

I first set up an appointment to meet with Cathy and her mortgage team to initially discuss my…read moregoals of purchasing my first home. I had heard ads on the radio Dave Ramsey show recommending her team as a mortgage lender, as well as online reviews I read when I was researching mortgage lenders to begin the pre-approval process before I hired a realtor to start looking for homes. I had a pretty solid idea going into the meeting about how the mortgage industry worked and what sort of financial position I needed to be in to be qualified. I had a list of questions to ask, as well as most of my financial documents initially needed with any mortgage pre approval process. As anybody would be when making their first home purchase I was very skeptical of the process and had my guard up extremely high going in. Cathy was my first meeting with a lender....and she was my last. By the end of the meeting I knew that I needed to look no further. Cathy was the down to earth, straight forward, honest, and knowledgeable person that I was hoping to find in my search. She has been in the mortgage game a long time and has seen so many different scenarios over the years that she knew the ins and outs of the industry as well as sharing personal accounts of her own mortgage dealings over the years to help me feel like she was an ordinary person that has dealt with the very same experience I was about to undertake in buying a home. I had a laundry list of questions to ask her that day to try and gather as much information as I could about her company and team. Cathy took her time and answered every one of my questions honestly and bluntly with no sugar coating or false promises. That is just the type of person I like to deal with. I felt a sense of ease and comfort because I knew she wasn't the type to blow smoke up my ass just to gain another hopeless client. The last part of the meeting that really had me sold before I left was the amount of rapport we had built in that hour and half we spent together. Besides just discussing all the financials involved Cathy had no problem telling me about herself, personal stories and experiences. I had a really good idea of what kind of person she was away from the office by the time I left that day. Many of our beliefs and values really lined up, which made me feel even better about choosing Baker Mortgage in my home buying process. Throughout the whole process of gaining pre approval to finalizing the loan, Cathy and her team were there to explain what the heck everything was that was going on. I had lots of questions, trust me. They responded quickly to all my inquiries. Cathy was even there with me and my realtors on my closing day, which further added to my level of comfort and appreciation I had gained from choosing Baker Mortgage as my lender. So if your about to begin the home buying process for the first, second, third time and are seeking a mortgage company with a very straightforward approach to the process with a helpful knowledgeable staff to help you the whole way, look no further than Baker Mortgage. Tell em' Carl convinced you!

We purchased our first home in August 2015. We searched for a mortgage company and decided to go…read morewith Baker Mortgage. This was the best decision ever! Cathy and her team of professionals made the process very easy for us. She always answered her phone anytime we had a question and thoroughly explained everything we wanted to know. I highly recommend calling Cathy at Baker Mortgage for your home loan or refinancing needs. Perry Walters