What can I say about this office? The staff is amazing and welcoming. I can't think of a time that…read moreI have been treated better than when I come into this office. They truly are there for you at your time of need. They go above and beyond any expectation you have when you walk through the door. From the front desk to John, every person that works in the office will do all they can to help you. Everyone is all saying about how insurance is impersonal and they don't treat you right, well in John's office they see you, not just a monthly payment. If you wish to be treated like family, then this is the place for you.

Ashley was very knowledgable helping understand my life policy and helpful setting up State Farm appread more

We were quoted a 3.75 rate and then ended up w 4.25 after buying a point (@ $1,800). We ended up…read moreusing another lender, Southside. In response her explanation below, she was well aware that I was moving jobs since I was moving to Tyler from another city. The rate changed because they weren't taking care of business. When we moved to Southside, our deal was much better and there was so much less hassle.

Jeanna Hill and her team are wonderful to work with!! They are friendly, knowledgeable, and willing…read moreto explore all options to make sure you are taken care of! I highly recommend this team.

David was quick with getting back with me on setting up an appointment. He did a thorough job with…read morethe inspection. I'm a first time home buyer and David has been great at responding quickly and answering any questions I've had thoroughly and making this process as easy as possible.

David was extremely polite and professional from the time he walked up. Encouraged me to ask…read morequestions, and was very forthcoming with all the information I needed on the inspection.

Great service and lovely people, Juana was very helpful and sweet. It was my first time going to…read moreget my own insurance as a young driver and it was very affordable pricing which is hard to find nowadays. I wasn't sure of what to expect before but i left very happy with my experience!

Great service especially from my Agent Juana Martinez. Thank you for answering all my questions…read moreeven on your time off!!

Gibb Agency is very professional & a pleasure to do business with. Gilbert found us far superior…read moreinsurance than what we previously had for over 25 years for a much, much lower price. They are very quick to respond or make changes to a policy and are extremely courteous. I highly recommend Gibb Insurance Agency.

Unresponsive, lack of follow up, extremely over priced, arrogant, and absolutely no customer…read moresupport. Failure to return phone calls, increase rates and no notification. This is from a 5 year customer of their agency. Really! Time to move on. If you are thinking about using them? Look some other place, any other place!

Have used them several times for refi's and would recommend to anyone looking for a mortgage. Very…read moreprofessional and a very quick and easy process.

First time home buyer... I definitely WOULD NOT RECOMMEND trying to go through this group of folks…read more Bad communication, majorly dragging their feet on getting things going. I submitted everything they asked for twice and in the end they just left me hanging without a yes/no or these are the problems that need to be addressed. If your credit is not perfect and you don't want to follow up constantly, trying to light a fire to get things done, I would go elsewhere! They need a lesson in customer service and punctuality! I was trying to work with Kelvin(owner) and Christa, certainly will not be trying that again! Total waste of my time and now I have "hard pulls" on my credit that affect my FICO scores and have nothing to show for it. USELESS!

Patrick was very personable, easy-going, and provided me with the information I needed. Would…read morehighly recommend to friends or family.

Wonderful staff and sincere representatives are the last thing I thought I would encounter when…read morepurchasing Life Insurance and Medicare Supplements. Yet, this is the very thing Claeys Group does to set themselves apart. I felt like there were many angles being taken with other agencies, and was never in full understanding of the terms or benefits or costs of the coverage options. With Claeys Group, they present a transparent set of options and show you exactly how you are getting the best coverage and saving the most money! Thanks!

We can't say enough about John and his professional expertise. He has all the answers and is always…read morewilling to give the extra time and attention you need no matter what the issues are, a real problem solver when needed. We have multiple levels of care and insurance needs in our home and John has been able to find all the care levels we required. I can't imagine working with another person. You can't go wrong with Claeys Group. Best choice I've made in a while. Chuck and Connie Nichols, Lindale