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    Roan Mountain Pharmacy

    5.0 (4 reviews)
    Closed 9:00 am - 2:00 pm

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    2 years ago

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    CVS Pharmacy

    CVS Pharmacy

    2.0(3 reviews)
    11.2 mi

    Even though the store is well stocked and the young cashier at the front of the store was friendly,…read moreI actually had to get help from the pharmacy for an emergency situation with my father that required and over the counter medication and I wanted to verify, I was getting the right thing. I was there Saturday 07/13/24 at 16:30 and was in line before one customer already being served, I had a consultation but at this location the consultation window is closed, with a red panel, which gives the impression is normally that way. While I was waiting a gentleman came in after me and when the first of two either Pharmacists or Pharmacy Technicians was done, they turned around and took care of the gentleman that came in after me, did not acknowledge me but called him by name and helped him. The gentleman had a prescription for his granddaughter and he forgot to bring her insurance card, as you can imagine that took a bit of time. I went and looked for the over the counter medication and got back inline, no one had come in the mean time and the store was not busy, one car in the drive through was service no other waiting and a third person came in behind me, I will give you one guess as to what happened. You guess it, once again the person behind me was a local and they called her by name and serviced her, at that point I was going to lean but thankfully my father's physician called and told me what I needed to get, so I did and left. The reason I stayed is because on a weekend CVS Newland is the only pharmacy opened, close to Dad, at the time we needed the help and the next one would have required me to drive another 13 miles and leave Dad in pain for that much longer. I am not a local, but I do come often to visit my dad, who is a local and has been going to CVS for decades. I really hope that this store is not relaying on them being the only outfit around to service people to stay in business, as that is not a great customer retention model. Sad that only good review here, is from 2021 and that is a local defending the pharmacist and that review is a 4. If he had not done that, it would actually be one review with a one star, now two with mine. May I suggest so customer service training for the pharmacy personnel (the front young lady was friendly), including proper turn taking, for all people, regardless whether they are local or not (As many of them, like me are family members of the locals you love.) Once again the store is well stocked, if you know what you need ( just went there again today), do not expect great customer service, unless you are a local they know.

    The asshole who reviewed earlier doesn't understand how medicine works. He thinks he can snort as…read moremuch adderal as he wants and get it filled whenever he wants. Our community has enough dope fiends. I guess his pill pusher in Florida is better suited for him. This is a great pharmacy stocked with locals who take care of local people. Lori is a sweetheart, and I'm sorry she didn't buy your addict bullshit.

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    Roan Mountain Pharmacy - pharmacy - Updated May 2026

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