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Rizzo David M, DO

1.0 (1 review)

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13 years ago

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Care Station Medical Group

Care Station Medical Group

(82 reviews)

The nursing staff and the doctor I saw were lovely and I have no complaints about the care I…read morereceived once I was called in. That said, they have no idea what they are doing when it comes to insurance. The medical staff was the only reason this is a 2 star review instead of a 1 star. I came as a walk in for a COVID test and was told they couldn't see me because I have a PCP listed on my insurance card. I do NOT have an HMO and do not need referrals. The plan doesn't even require that I assign a PCP, I just happened to have done so at enrollment. In fact, my PCP had advised me to go to an urgent care ability instead of going to them for a test. They insisted that I needed to change my PCP to them in order to be seen, even for a test. The rep from my insurance agency had never heard of any of this before and backed up my claim that I can go to any doctor or facility that does any kind of medicine, even general internal medicine, without changing my designated PCP. But I had them remove the designated doctor, anyway, a change that would not be in effect for a month. I went back to the desk with the insurance rep still on the phone. They needed a reference number for the change. That's it. I checked with others I know who work in insurance and all agreed that this is NOT the way PPOs work, there is no reason they should have attempted to deny me care, and that they are just flat out wrong. I was made to jump through completely unnecessary hoops just to get a COVID test. They need to tighten up their game and actually speak to the insurance companies that they work with. Doctor visits are stressful enough without this added ridiculousness.

For insurance reasons, I had to leave my PCP whom I truly loved. Reluctantly, I chose Care Station…read morebecause it was in-network. I understand they are affiliated with RWJBarnabas Health, but in my experience, the quality of care and operational standards are nowhere near what I have come to expect from RWJBarnabas. Someone at the corporate level should seriously look into what is happening at this organization. The wait times are outrageous, and today I was turned away from my appointment because their billing department failed to do their job. My insurance is active, but somewhere along the line an error was made--and instead of resolving it internally, the patient is being punished. I have tolerated what I consider to be a subpar office experience for far too long, and I intend to make my concerns known every step of the way until meaningful improvements are made. The front desk staff are often engaged in loud and inappropriate personal conversations, which is unprofessional and creates an uncomfortable environment for patients. Overall, this has been an awful experience. If I had another choice, I would not select this office or organization.

Rizzo David M, DO - familydr - Updated May 2026

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