Due to a fall which caused 5 cracked ribs and a cracked elbow elbow I had to go from the hospital…read moreto this Assisted Living Facility to recuperate enough to go home. I was concerned at first because of the horror stories about some of these type of facilities. Staff was compassionate, attentive to my needs and very friendly. Two or three times a day they frequently checked on me to ensure that I was getting all that I required during my staff. If I ever need to go to Assisted Living again, l would ask my family to check to see if there is a bed available at BelleRose. I highly recommend this facility for anyone who needs care either on a temporarily or a permanent basis. Lori and her staff went well above what I excepted for a Assisted Living Facility. Kathy M.

We had to find a place for our mom when she could no longer remain at home. It was a very…read more frustrating process until we found Bellerose, the staff is genuinely caring about their residence. Always willing to help make the transition as easy as possible . Mom was in their care for five years and always felt it was like family, not only to her but to us, her family. It's not a huge facility which we loved and made my mother very comfortable. So anyone who has a loved one looking for a good place outside of their personal home, Bellerose would be my only choice . Can't say enough good things about them, they truly have caring ways .

Resident caught an illness and had to be hospitalized for over 10 days. It was highly contagious…read more Did see one caregiver assisting in the restroom without glove and didn't wash hands right away. Didn't report, just moved to a safer facility.

My wife and I have been taking care of my mother for the past few years and it was time where we…read morecould no longer do it ourselves. We looked around for a senior living center and found the Atria in the Evergreen area of San Jose. My mom is Japanese,95 years old , very independent and very set in her ways. We had toured a couple other facilities and felt that the Atria was a great fit for my mom. The facility is near us , very well kept, and has a group of Japanese seniors living there that my mom really likes. The staff is excellent , knows my mom by name and takes very good care of her. The initial staff that we met JR, Jen, Rachelle, and Shay are exceptional. They've bent over backwards to make my wife and I and my mom feel welcome and assured us that she will be taken care of. I would recommend the Atria to my family as well as my friends.

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

amazing facility characterized by quality care, compassion and an extraordinary staff!…read more Best of all? the CUISINE! Chef Tony (formerly of the Ritz) offers and creates delicious menus every day! Watermark's dining room rivals that of the area's most popular restaurants!

My dad is here at Oakmont San Jose, Leslie the person who gives my dad his meds is so nice and…read morekind! We appreciate her! Thank you Leslie Joann

We moved my mother into this facility about two months ago and she is thriving. She's fairly…read moreindependent so wasn't sure she wanted to move to such a facility, but we got a good vibe during our tour, thanks primarily to Lisa Koenig, Marketing Director. Lisa was well-informed, organized, extremely helpful, and full of joy! She ensured we saw a range of apartments and did an excellent job telling us about life at Oakmont. What I love about Oakmont is that my mom has eyes on her now, so I worry less about her day-to-day health and well-being (moving, eating, being safe) than I did when she lived at her previous apartment. She's made some friends already, attends mass, and is getting her hair done weekly. Thanks, Lisa, for making Oakmont so appealing! And to the rest of the staff there - all of them! - for being so warm and caring!

Belmont Village of San Jose is in a great location. Santana Row is (literally) next door. It's a a…read moreshort (a couple of blocks) walk to the Valley Fair mall. And the Winchester Mystery House is across the street. The food is really good, too. But that's not why I'm there. It's the people. The "pals" go out of their way volunteering to help you do whatever you're trying to do. They have a great nursing staff. The dining room staff too -- very accommodating. I've only needed maintenance a couple of times, but each time they've jumped on the problem and fixed it on the first try. And last -- but not least -- management is very accessible. This wasn't true at the last place I stayed, and it's no small thing.

If you are struggling with the difficult decision of moving a parent into assisted living or memory…read morecare, I cannot recommend Belmont Village San Jose enough. My brother and I were terrified that moving our mom from a different facility would worsen her dementia, but the exact opposite happened. From our very first interaction, Shelia was incredibly helpful with the initial tour, answering all our questions and easing our minds. Once Mom moved in, the care was seamless. Allyson (Memory Program Director) and Gilda (Director of Resident Care Services) are absolutely incredible. From day one, they made a genuine effort to learn everything about our mom's history and specific needs to help her settle in. The transformation has been unbelievable. Our mom was not willing to leave her room at another facility, but now she has genuine friends, eats in the dining room for all meals, and stays active. She loves her trips to the on-site salon, watching TV with her new friends, and going on outings like scenic drives and picnics in the Rose Garden. The nurses and PAL caregivers (Personal Assistants for Living) clearly have specialized training and truly know how to work with people with dementia. Every time I visit, the PALS always update me with heartwarming stories of what my mom has been doing. Not only has this move been life-changing for our mom, but it has brought a sense of calm to my brother and me. Knowing our mom is surrounded by such great care and love when we aren't there is priceless. Allyson is wonderful about keeping in touch--she even texts photos of our mom enjoying herself, which means the world to us. Communication at BVSJ is excellent, and they even offer family support groups led by the amazing Tami Anastasia, an Alzheimer's and dementia consultant. We've learned that not all assisted living and memory care facilities are the same--the heart and dedication of the staff at Belmont Village San Jose make all the difference.

Had to put the pops in an assisted living environment and came here. Clean, friendly with…read moreactivities and safety and he can keep his dog! Will update a review as he's only been here a short times! Thanks folks you'll like the old boy he likes to talk and has plenty of stories!

One of the most difficult things to do is to choose a new home that will address all of your needs…read morewhen the time comes that you need more help. My sisters, my mom and I toured most of the facilities in San Jose and Morgan Hill when we were choosing a new place for mom to call home. We finally chose the Carlton because the facilities and rooms were lovely but most importantly because the people who work there were warm and loving. Mom lived at the Carlton for nine years. At the time she moved in, mom was active and able to participate in the activities, trips, and social life. Then as time went on and she needed more care, Carlton was there to help us navigate what she needed and design her accommodations to fit her needs. I can not emphasize how wonderful they were in custom crafting a plan to meet her needs and in implementing that plan with caring and kind individuals. If I were making this choice again, I would choose Carlton in a heartbeat. This stage of life is difficult and having people who are competent and care makes it manageable.

The memory care at this location is top notch. My mom was really having a hard time, unable to walk…read moredue to a brain injury at another facility. With the care at this Belmont Village, my mom came back to life. She went from zombie-like to energetic and talkative. She loves the caregivers, and it feels like they love her too. Do not hesitate to bring a loved one here for A+ care and safety. The rooms are really big, and there are beautiful areas to sit and get some sun and fresh air. The activity leaders are so kind and really try to keep the residents busy with chair yoga, music, karaoke, word games, BINGO... The staff is phenomenal, and there are folks like Walter, Juan, Wilma, Christine, and more that give joy and care to each resident. I love that they assign PALs (care givers) to groups of residents, and most will pitch in and help whether or not they are assigned to a particular resident. Poojan (MC Director) and Radhika (Sr. ED) can often be found with residents. You can feel so much love here. Don't think twice about checking this facility out for your aging relatives. You will fall in love and get your own peace of mind, knowing they are safe, loved, and engaged. Just look at how they brought my mom back to life!

I could given them 5 stars because of the modern design of the facility it's beautiful. The reason…read morewhy is 3 stars because of the poor quality care specially in memory care department. 1. When pulled the cord takes time to get somebody for help, I understand they were busy, but there are 3 PALS sitting in activity area and they were in there phones.I understand they are watching those fall risk residents but should be only one PALS is assigned. 2. I have witnessed, while they are serving food at the dining room there a few PALs eating in the counter. 3. They are always short staffing.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

My Mom had a massive stroke and I being her only daughter tried to take care of her in her home of…read more50 + years. My brother lived with her and found her on the floor when he got home from work. It was devastating to us! We lost our dad in 1982. Her only having 2 kids we felt like we could take good care if her. It was the hardest job I ever did. We thought she couldn't get better care than from her only children. It was mentally and physically exhausting. She was put on hospice and Trevor from the hospice care helped me find a good home close by to take care of our Mom. Ting is the owner and I went to interview her. She was and is the sweetest caring woman I have met in some time. The house always smelled fresh and was always clean. My Mom's main caregiver was Naomi. My Mom loved her. My Mom's eyes would light up when Naomi would come in the room. The 2 of them got very close. Naomi would feed her, clean her listen to good music with her and took such good professional care of her. I felt my Mom was safe with Ting and Naomi! I couldn't have found better care for my Mom. We lost our Mom a year ago and I just now can talk about her without falling apart. I Tammy Thornton and my brother Terry Walker thank Ting and Naomi from the bottom of of heart for the outstanding care, love and professionalism the Rose garden gave to us in our deepest time of need. Ting and Naomi will always have a special place in our hearts. Tammy and Terry

Rose Garden is a beautiful care facility with the kindest staff! They exceed expectations when it…read morecomes to the standard of care

Very grateful for Ivy Park! My brother and I interviewed several senior living locations throughout…read morethe Bay Area. Ivy Park stood out from the initial start. You can see the genuine care and support the staff and people here provide. The fellow residents were also very welcoming and kind to my mom. My mom has some complex medical challenges and we were pleased that Ivy Park was comfortable and capable of helping our mom. It's amazing that it has been over two years since mom has lived here and because of the support, care, activities and people she is actually doing better now physically and mentally. She is truly happy and living a full life. Environment and the right people are everything. So grateful for the staff and people here that provide the 24/7 care for my mom that she needs. We love visiting her and seeing her enjoy time with friends. Thank you Ivy Park!

My mother was in the memory care unit and my father has his own apartment in the facility…read more Unfortunately, mom passed the other day and I felt the staff was professional, caring and gave her the dignity and compassion she deserved. Dad has a nice apartment and he is very comfortable. They (all the people at Ivy Park) has made it easy for mom and dad. And they have given me piece of mind.