Only reason I gave 2 stars is because of Rose. She was a wonderful salesperson to work with and she…read morereally puts care into her relationships with her clients. I was interested in leasing a tucson hyrbid limited for a long time, and when we finally came in to make the deal, we ultimately had to walk away. The sales manager was unwilling to negotiate even though I had a lower offer from another dealership. Was unwilling to match it. The sales manager was not very nice and had a very cold demeanor. I've never seen a sales manager actively deny a deal and deny their sales rep of their commission. Please read: DO YOUR RESEARCH! Talk to multiple dealerships!! I ended up getting an extremely good deal with Fremont Hyundai for the same car (same MSRP) for way less than what was offered in Mountain View. At the end of the day, the salesperson could be the friendliest person on the planet but they don't control the actual structure of a deal. The sales manager's only looking out for the dealership, not the client. So, do your research and do what's best FOR YOU even if that means walking away and going somewhere else.

Purchased a car last week and it couldn't have been easier. I worked with Maverick and Paris. I…read moreanticipated it was going to be a much more difficult process based on all the dealership horror stories I've heard. But this location does not try to upsell you on anything you don't want and was open to negotiations. I was also surprised by the selection of cars, given the location. But Hyundai has several of the top floors of the parking garage reserved for available cars. Would definitely recommend this location to anyone looking for a Hyundai.

5 stars for Ruben Anguiano at Magnussen's Toyota of Palo Alto!…read more We ordered a 2026 Toyota Grand Highlander Hybrid Nightshade from Ruben and had a great experience. Before finding Ruben, we had actually walked out of 4 or 5 other dealerships because we were tired of dealing with pushy, high-pressure salespeople who made buying a car more stressful than it needed to be. Ruben was completely different. He was never pushy, never pressured us into anything, and gave us the time and space to make our own decision. He was also extremely communicative, kept us updated throughout the ordering process, and was always straightforward and easy to deal with. After the experiences we had at the other dealerships, working with Ruben was a breath of fresh air. If you're looking for a Toyota, I highly recommend asking for Ruben. We would absolutely buy from him again. Sorry for late review Ruben!

This review is for the Parts department only:…read more The Parts department has been wonderful. I compare prices online across the nearby dealerships and Magnussen's has been the winner of lowest prices as of late. Oftentimes the order arrives the next business day if you submit it before 4pm. One lady whose name I didn't catch and Josh always help me very quickly with my order pickup, and Josh even helped me load a part into my car. But I learned the hard way that in order for a return to be approved, BOTH labels have to be intact. I tore off one of them since it had my name on it, and I learned belatedly that that voids the return policy, so don't tear off any labels if you think you may return it!

Buying a car with Travis was so seamless! We came in on a weekday so it wasn't as busy, especially…read morebecause we have two young kids. Travis and his team were very accommodating to our children. Up front, I communicated with Travis via email and after some back and forth, he provided us quotes for the exact TX350 trim we wanted. We made an appointment the next day to test drive with both the car seats. My husband and I took turns and were very pleasantly pleased with how quiet the cabin was and all the technology features. We ended up buying the car same day and we were in and out in 2.5 hours! We also really appreciated how there was no up sale or pressure. Simply what we saw was what we got, with the addition of complementary floor mats. We were very happy with the attention to detail and service. This is a wonderful dealership, and we highly recommend working Travis! He even took out the big red bow out for a family picture and gave a quick tutorial of the features before we drove off.

We talked about finalizing on a deal Saturday night after he reaches back out to me on facebook…read moremessenger. Call first thing in the morning fill out my application and they back out because "someone walked into the showroom". It's insane that I already have financing application done, agreed upon price, ready to pay and they back out because "someone walked in". Been Toyota/Lexus family since birth, but these dealerships are killing the experience as I come to start my own family and shop for my next vehicle. John Shaker has 0 pull as a salesman. Avoid working with him or you'll probably end up like me with a wasted Saturday evening convincing the family on a big purchase and spoiled Sunday morning getting the run around. Putnam Lexus needs to train their personnel better. Shame they represent such a prestigious brand.

Polestar Servicing... I had the best customer service…read moreexperience at Palo Alto Volvo servicing my Polestar 40K miles. Ask for Raul !!!! He was attentive and very customer service centric. He keeps you update with your car status and sends text message when my car was ready for pickup. In the past, had bad experience where could not get hold of anyone to inquire into the status of my car... also had experience where my car is sitting for 2 days all done waiting for me to pick up when I did not get any messages my car is ready for pickup.

If only I had another option for my Polestar 2. Car was due for 40,000 mile/4-year service. Made an…read moreappointment expecting to be overcharged a bit for dealer service, but $950 is quite ridiculous, especially when you check reported pricing in other major metro areas of the country.

Working with David completely redefined what buying a car should feel like. From the moment I…read morestepped onto the lot, there was zero pressure, no aggressive tactics, and no standard salesperson games--just direct, transparent communication and genuine expertise. David took the time to understand exactly what I was looking for, walked through inventory options with complete clarity, and gave straight answers on pricing and vehicle specifications without hesitating. When it came time to run the numbers, the breakdown was clean, upfront, and matched what we discussed down to the dollar. Delivery was seamless; he made sure the vehicle was immaculate, walked through every setting and control, and had me on the road without wasting hours in finance. If you want an efficient, professional, and straightforward car-buying experience, ask for David directly. Five stars all the way.

Just completed another lease with David Chao of Autobahn Motors. I have purchased or leased…read morevehicles from him since 2012. He is an absolute professional and makes the process enjoyable. We actually high fived each other today just before I drove off in my new car. From keeping me informed of current offerings, to custom "building" a car for me, and to finding the best possible deal for me, David is the best there is. He is a consummate professional that is knowledgeable, personable, and practical. He also has a decent sense of humor:) Thank you again David!!!

Excellent customer service. With this Summer heat being in the 90s, I had to refill my vehicles A/C…read morerefrigerant. Eric Q was friendly and helped me with what I needed to do.

On May 23, 2026, my dad went to AutoZone to buy a car part. Unfortunately, it ended up being the…read morewrong part for his vehicle, so he returned the same day to exchange it. When he spoke to the manager, the manager began mocking my dad in English, assuming he could not understand the language because he is Hispanic. The manager repeatedly said my dad could not return or exchange the part and made rude comments about him. What kind of manager belittles a customer and talks badly about them right in front of them? It was disrespectful, unprofessional, and honestly came across as racist behavior. After the manager walked away, another employee stepped in and confirmed that my dad actually could exchange the part since it had been purchased that same day. So the manager was completely wrong. My dad has been a loyal customer at AutoZone for many years and has spent a lot of money there. No customer deserves to be treated this way. AutoZone seriously needs better management -- people who know how to treat customers with respect regardless of their background.

My Prius was towed to Shell Gas at 2200 ECR after the catalytic converter was stolen…read more Robbie was great. He ordered the parts, kept me informed about delays, and costs. Very well organized and efficient. when I drove away, I realized my brakes were working better , and because he suggested it, I had new windshield wipers to face the rain. Thanks for your thoughtfulness.

This Shell station usually isn't busy and offers plenty of space, which is convenient. However,…read moreit's quite disappointing that most of the pumps don't seem to work with the Shell App. If you rely on the app for payment or rewards, be prepared that you might not be able to use it here

I came back to Swickard Toyota 101 with the same hybrid system issue I had experienced previously,…read moreso unfortunately the problem turned out to be intermittent and not completely resolved by the first visit. That said, I want to give Liz and Ted another well-deserved positive review. They handled the situation professionally and took the time to properly diagnose the car. Ted found that the same P0AA373 code had appeared again and thoroughly checked the suspected component. After testing and resetting the system, everything was working normally again. What I especially appreciated was Ted's honesty. He explained that the HV battery junction block is the most likely cause, but he did not pretend that replacing a $1,400 part was a guaranteed fix when the component was currently testing normally. I really appreciate that kind of straightforward and honest communication. Liz was also very helpful throughout the process and kept everything moving. Even though I had to come back, I left feeling that the car had been properly checked and that I understood what was happening. Hopefully the problem stays away this time, but if I need Toyota service again, I would absolutely come back to Liz and Ted. Thank you both for taking good care of me and my car!

I brought my 4Runner to Swickard Toyota 101 for routine service and also needed help with two badly…read moreseized license-plate screws. During their attempt to remove them, one bolt snapped. Their proposed solution afterward was to drill out/re-thread the mounting points. The quote: $578. Their paperwork literally lists: "REPLACING RUSTED SCREWS/ DRILL RE THREAD" -- $289 x 2 = $578. When I questioned how dealing with two license-plate screws became a two-hour/$578 job, the service manager told me it was a long, time-consuming process. I responded, "Sir, we are not drilling a well here." The price was shocking, but what bothered me more was how I was treated for questioning it. I was told I was "being unreasonable," that they had tried to explain it but I "wouldn't listen," and that it was "more complicated than you think or could understand." Then a female employee actually told me that "you and your dad could do it yourselves." I replied, "My dad is dead." I'm a 51-year-old woman who owns and maintains her own vehicle. Why anyone thought my father needed to enter a conversation about my license-plate screws is beyond me. The entire interaction left me feeling patronized and talked down to, as though I couldn't possibly understand an automotive repair because I questioned the price. For context, I work in cardiovascular surgery. I understand complexity. I also understand the difference between not understanding a quote and deciding that a quote is unreasonable. I understood perfectly. THAT'S WHY I SAID NO. I ultimately left without even having the oil change and tire rotation performed. I drove to a local body shop afterward, where they found a practical solution and securely mounted my license plate for free. Customers should be able to question a repair estimate without being characterized as unreasonable or incapable of understanding the explanation. And women should certainly be able to discuss their own vehicles without someone suggesting they go home and get their dad to help. $578 for license-plate screws. I have the paperwork to prove the quote, and I won't be returning.