HOUSEKEEPING: I initially thought my room was clean, but later found what appeared to be lipstick stains on the bedding, another brown/rust-colored stain tucked beneath the mattress at the foot of the bed, and faded stains on multiple towels. I didn't complain about the first stained towel because I assumed it was an isolated laundering issue. Finding additional stains, especially on the bedding, changed that. At around $250/night, I expect a much higher standard of cleanliness. AMENITIES/SERVICE: The room's lights require inserting your key card into a wall slot, which wasn't explained at check-in. I figured it out, but others in my group struggled. There are no guest ice machines. At check-in I was specifically told ice could be brought to my room. I preferred to get it myself and went downstairs shortly afterward, only to be told they had NO ICE. Why offer to deliver something that isn't available? We were told the restaurant opened for breakfast around 7-8 a.m., yet I never saw it open for breakfast when I looked during my stay. Indoor common seating is limited, and the elevator is surprisingly slow for a three-story hotel. After discovering the in-room water was $5, I also wasn't confident about what else was complimentary versus chargeable. The Wi-Fi was terrible and inconsistent. It repeatedly disconnected and kicked me off throughout my stay. This wasn't an issue with only my device; other people in my group experienced the same problem. FOOD: The restaurant was a major disappointment. My half-chicken dish was pictured with crispy-looking skin and plenty of peppers. Mine arrived only warm--not hot--with soggy skin, very few peppers, and little flavor. The grilled artichokes were mushy. I intentionally didn't send it back. I wanted to experience what the restaurant normally serves, not coach the kitchen through remaking my meal. Someone prepared, plated, inspected, and decided that dish was acceptable to serve. Food can look disappointing and still taste great, so I tried it anyway. Unfortunately, it didn't. For the prices charged, the food did not deliver. PARKING: Valet was $25; otherwise you park elsewhere around the property and walk. The parking arrangement and cost should be clearer before arrival. DEPOSIT/ROOM ISSUES: Another party in my group and I booked king rooms together through the same portal, on the same multi-room reservation, for the same number of nights. Their paperwork showed a king, yet they were given a double queen. I was told the deposit was $150 and had $150 authorized. The other party was told $150 PER NIGHT/PER ACCOMMODATION and had $450 authorized for the exact same three-night stay. I didn't discover this until the following day and called the hotel for clarification. I was then told the standard is $150 per night/per accommodation. However, Rivet House's own website only states that a "$150 deposit is due at check-in." It does not clearly disclose there that this means $150 PER NIGHT. That's a substantial difference--$150 versus $450 for a three-night stay. Guests shouldn't have to search Expedia, TripAdvisor, or other third-party sites to find material information about the hotel's own deposit policy. It should be clearly stated on the hotel's website and consistently explained by staff. If $150/night is the standard, it also raises the obvious question of why two guests staying the same number of nights had completely different amounts authorized. TRAIN/NOISE: The hotel sits immediately beside active railroad tracks. This personally didn't bother me; the train functioned as white noise. It did bother others in my group. Rooms provide earplugs and a sound machine, although I found the sound machine louder than the train even on its lowest setting. The property itself is beautiful, smells wonderful, and the bed, pillows, and bedding were extremely comfortable. The Molton Brown toiletries smelled great, although I found them drying. But aesthetics and a comfortable bed aren't enough to justify the price when basic cleanliness, food, Wi-Fi, amenities, communication, and transparency fall short. I've stayed at full-service hotels for less money with reliable breakfast, restaurants, bars, pools, gyms, ice machines, lobby seating, clean rooms, reliable Wi-Fi, and clearer amenities. Rivet House is beautiful and photographs well, but based on my experience, the overall hospitality and execution did not match the premium presentation or price. I would not stay again. read more

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Looks really nice. Not a great location for access to downtown Athens and a terrible location for sleeping. They provide a noise machine and earplugs, but that didn't really help. My room was a few feet from a train track with frequent trains. They put me in this room even though there were barely any other guests. I think all the rooms can hear the train but my room was on the side that is just stupidly close. We had a few other problems with inaccurate info regarding the bar and a desk attendant who was asleep, but it was the trains that really was a deal breaker. I can't recommend this hotel. Also, I didn't ask for a follow up message from Rivet House, but still - Most managers who care would respond to the survey I sent regardless. Not what you would expect from the same company that operates Old Edwards Inn. read more

Rivet House - Should read "get ready for a long annoying night" - Hotels Near Me - Athens, Georgia

Yep, this is a big no. I will not return here. The photos on the website are super cool. When you walk inside, it really is very well decorated. They have a comfortable lobby and there is wonderful outdoor seating. The room is also very nice. It is clean and fresh and has many items you would like a room to have. However, you will immediately notice the train tracks right outside the window. During the day there are many people walking the tracks and if you are on the 2nd floor as I was, they can look straight into your room. The trains do not seem to be especially noisy, but they were loud enough to wake me up while sleeping. They offer a comfy bed, but the pillows are very uncomfortable as to be unusable. They say they offer breakfast, which is not complimentary, however it is a window where an attendant will make a coffee for you and heat up stale danishes and quiches which are completely inedible. The dinner meals are not worth the time or money spent. The best part of this hotel were the receptionists who cheerfully offered to bring our doordash meals to our room. This hotel is a hard pass going forward. read more

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The building is an excellent example of adaptive reuse of an old clothing factory located in a heavy industrial area. When you first drive in the area you might think your GPS has gone haywire. Rooms have 20 ft ceilings & very innovative design. Ask for a room on the front side of the building (odd numbers) as the back faces railroad tracks. All service staff were attentive and willing to assist. For breakfast, a small coffee bar in the lobby has yummy pastries made onsite each morning at 4:30 am. Very good Italian restaurant (Osteria Olio) in the hotel. Best to make a reservation in advance as it was packed on a Wednesday night, looked lukewarm and lots of of locals dining there. Some cons. Self parking is available, however, it is a bit of a walk to get there. Valet parking is $25 per night. Maybe ok for the big city, but this is Steep for Athens GA. In the huge shower, the rainfall type shower head was mounted on ceiling about 3 ft above your head. If you don't want to wash your hair, you have to tilt yourself to get a good shower. read more

The ravishing. The riveting. Rivet House in Athens, Ga! The most beautiful hotel in Athens is a retreat where industrial meets luxury, soaring ceilings and exposed brick stuns, while soft florals and warm hospitality abound. Located only a few miles from downtown, you'll settle in for a night that redefines the Athens experience, yet is close enough to enjoy the city's energy. The old school denim factory vibes hit you the moment you drive up, but are softened by a luxurious lush outdoor dining space and twinkling tea lights. As you enter the lobby, the rustic, industrial check in desk is a bold centerpiece with elegant warm lighting, exposed beams, concrete patterned flooring yet soft floral arrangements juxtapose the wood and brick. The warm staff greet with a smile and invite you to true southern hospitality. Just across from the lobby are iron gates that lead into Osteria Olio restaurant, where greenery hangs lushly from the ceiling, the marble sweeping bar stuns and the lounge area is straight out of a James Bond flick. This brand new spot boasts a swanky and new hot restaurant serving up modern Italian fare, brunch, and craft cocktails. And just wait until you get to your room, as you enter there is a distinct smell of lavender that immediately calms. The open concept bedroom, bathroom combo has strong loft vibes with exposed vanity and shower to the bedroom, wood floors, soaring ceilings into exposed wood beams, exposed metal posts and brick. The large shower and vanity are gorgeous, while the large king bed is comfortable and flanked by modern touches. Only a few minutes from Normaltown restaurants and bars, as well as downtown, you can enjoy nightlife or get away from it all at the hotel. Plus, UGA football fans; they will have a shuttle on game day to downtown! I also wanted to give a shout out to the staff! The front desk staff was amazing and very welcoming! read more

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As a frequent traveler of all sorts of crazy places, this is the one I do not recommend. For the price per room, this place is not scenic, quiet or comfortable, the onsite restaurant is over-rated and oh yeah if you are going for spa day, they have limited people that work there. Oh the fun part, train goes by all night, horn, screech and all. But they do provide ear plugs and a loud white noise maker. We changed our room from right next to the tracks to other side facing parking lot and heard everything. By the way, walls are thiiiiiin. I mean toilet paper thin. So if you got 400-500 a night to burn anything else would have a better return. Just saying. Great concept totally the wrong place. read more

Absolutely atrocious! Gabriela the hotels general manager refused to refund hotel cost after multiple flight delays and cancellation of our flight. Impossible to reach a live person at the hotel and it took 3 messages for the GM to return my call. The GM told me to take it up with the American Airlines. We will be visiting Athens quite a bit in the future but will definitely not stay here. Stay away!!!! P.s the hotel was not at full occupancy, so they did not lose out on potential sale to another party. read more

The property has zero customer service. The phone lines did not connect to the front desk. The rooms are quirky. The only option for parking is paid valet, which is not affiliated with the hotel and for which you need to go through a whole separate "registration process". The Managers have zero knowledge of customer service. Restaurant is the single bright spot. read more

Rooms are right beside an active train track and the train runs 3-5 times throughout the night. It's too loud to sleep. read more

Rivet House - Train tracks close to window beside bed - Hotels Near Me - Athens, Georgia

Beautiful hotel. The issue is the walls are like paper. You can hear the entire conversation the people in the room next to you are having. Oh and there is a train that runs not 10 feet exterior wall of our room. read more

Everything. The room overlooked the train track. Or the open bathroom. It was overpriced understaffed.

Overall, the hotel was great! All of the staff were very helpful and friendly. The restaurant was AMAZING! The only criticism I have is of the actual rooms. The outlets near the sink are very inconveniently located underneath the sink as opposed to the wall and I kept having to push the button on the outlet to get it to work. Also, there is no closet or spacious drawers to hang or put clothes. There are some hangers on a bar above the coffee area and small drawers beside the bed but those are very limited. Oh, and if you are reserving a room I suggest getting one in the front of the hotel versus the back. That's where the train tracks are and the trains roll through throughout the night and early morning. read more

Stayed there for the 1st time this past weekend while visiting my daughter at Parent's Weekend...It will be the last time. First of all, let me say that the rooms are very cool and the restaurant is GREAT. I knew we should've been nervous when they leave you earplugs on your bedside table. Besides being next to train tracks, the elevator was the loudest that I have ever heard(don't ever stay in room 311). To make matters worse, they left the outside music from restaurant patio on all night and nobody at the desk knew how to turn it off...and didn't seem to care. No apology or adjustment was offered....but what made it worse is that nobody seemed to care. As a lifelong hospitality professional myself, this is totally unacceptable especially from a property who tries to position itself as "best in Athens". Not even close. read more

Active train track behind room ran all night. Very loud/ No sleep. Shower is odd/ no water pressure. Won't ever stay here again read more

Active train track!!! Lobby staff at Checkin had an odd demeanor. no social skills in greeting people. The restaurant was slow to seat and serve even with a reservation. Food was ok. Hotel room was freezing when we first arrived. The shower looks nice but has bad water pressure and didn't drain well. Room was really small ( think nyc) but nice. Everything could be labeled ok to stay again until the noise started at midnight. The train ran all night behind our room. I had no idea there was a train track right behind our room. Like hit the train with a ball thrown from our window close. I thought the hotel was haunted or something crazy was going on from the screeching and yelling. A Loading dock must be right behind us. People yelling, walls vibrate. The sound machine provided is a joke. Very disappointed and won't ever be back. read more