I recently had a very disappointing experience at this location, mainly due to the behavior of one manager, Shauna. The soda and coffee machines were consistently dirty, which is unacceptable. Shauna lied to me in front of her employees, and when I called her out, she became loud and unprofessional. It's sad to see that she couldn't admit her mistake and apologize.
Additionally, Shauna made an inappropriate comment towards my 13-year-old son, calling him "pony boy," which I later found out has a sexual connotation. This incident has left us feeling embarrassed and demoralized. When I tried to use my son's account because he no longer feels comfortable going there, Shauna told me to leave, go back to my car, and come back. The next day, she yelled at me, accusing me of taking advantage of the system, despite having told me to do it in the first place.
This place has potential, but it desperately needs managers who can handle their responsibilities professionally and respectfully. I hope the management takes this feedback seriously and makes the necessary changes to improve the customer experience. read more