Excellent & professional attention. They have parking available. They don't make you wait long. Office is very comfortable & clean. Staff is friendly & courteous. read more

I've been a loyal customer of this place for 30 years. In all those years, never once have I considered going anywhere else, even after I moved to another state. I still come back to Minnesota to visit family and get my eye check up here. Here's why: they excel at customer service! They are very friendly, they go above and beyond and they show interest in their customers' lives. In addition to that, they stay up-to-date on treatments and technology, and the latest eyewear styles--even importing frames from Europe. I can't recommend this place enough! read more

I was concerned about prices when I entered the store because it seemed so upscale. The store is warm and inviting. There are several people working behind the front desk but they are not generally the ones assisting customers. They are the people who will get an optician to help you, though. I had scheduled an appointment for an optician by phone before arriving. I am sure that this considerably cut down on the time it took to order glasses. The optician will know all about the vision insurance you have, if you have any. The optician also worked with me and brought me a limited amount of frames at one time. This was amazing customer service. I always get overwhelmed with the sheer quantity of different styles. I want to try on every one. This level of service was above and beyond what I expected. There are so many different types of frames that I cannot imagine someone not finding something they like. It took 2 weeks for my glasses to come in and they were perfect. I had ordered progressive bifocals. The optician fitted the glasses to my face. This can take awhile. The optician patiently went back and forth from the table that we were seated and the back room where the tools were kept. They provided free beverages while you wait. There is an abundance of magazines. Also, there are many warranties on the glasses. They stress that you can come back within 30 days for anything. The missing star is because the store hours are very limited and because you cannot really just drop in without waiting quite awhile. read more

I do appreciate the state of the art equipment that this clinic has to offer. My exams and prescriptions have been on point and they fixed errors previously made at a big box store optometrist. My only dislike is the sales pressure while looking at frames. I am on a budget and I don't have the best vision plan. But they make you pick up your prescription in the sales area where you have to do the song and dance with the sales rep. I get it, that is their job and they want the money but I don't appreciate the pressure. read more

I scheduled an appt. weeks in advance for a lasek consultation and was cancelled on the morning of this appt. basically being told "we don't do that and we don't need to see you today." I had made it very clear when I originally called (at least 3-4 weeks before the appt.) that I had just had an eye exam the previous month (so they knew I didn't need another one) and I wanted to make an appt. for a lasek consultation because they were listed as being in my network for lasek consultations and my insurance had instructed me this was the first step towards lasek surgery. Rivertown Eye Clinic needed me to sign a release to get the records of my last eye exam from the other eye clinic. I stopped into their office and signed the release 10 days before my appt. When I received my reminder call the day before this appt. I was told they still needed this release form. I let the receptionist know I had already stopped in and signed it over a week ago and she said she would look into it. The next day, I received another call saying they didn't need to see me at all and that I had to schedule an appointment with the place that actually does the lasek surgery. That, in itself, is fine and dandy, but I wasted weeks and weeks of waiting after making it very clear on what I needed to be seen for. The woman I spoke with was very nice but I'm super disappointed they didn't look into this sooner to correct the mistake. read more

Wonderful practice with great and knowledgeable doctors. Contacts and annual exams. Brought my son in at six months for a program they do that is free of charge under a year. Highly recommend to all family and friends. Have been a patient for 15 years and will be for many more! read more

Dr. Joe worked amazingly well with my child who has extreme anxiety. She actually is looking forward to going back for her next visit!