1. Riverside Medical Group

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West Orange, NJ

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Riverside Medical Group

5.0 (1 review)
Open • 9:30 am - 5:30 pm

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5 years ago

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Care Station Medical Group - Room 4

Care Station Medical Group

1.7(78 reviews)
2.7 mi

Went here after being turned away at another urgent care facility…read more This particular location has later hours compared to other urgent care locations, so that is appreciated. I literally just walked in about 30 minutes before their closing time and they were able to take me. While waiting, I looked at all the reviews on Yelp and started getting scared. What was I in for? Would I be waiting 4 hours as described on Yelp? I began to sweat with fear... All in all, I ended up waiting about 45 minutes which while long, was not terrible. I was taken in for x-rays pretty much immediately once they called my name. The doctor I saw was very helpful and kind. She explained to me what was broken and what my outlook was. They even taught me how to use crutches because I've never used them before!

Unfortunately, my experience at the Care Station Medical Group in West Orange was extremely…read moredisappointing and has convinced me that it's time to find a new primary care provider. My annual physical was scheduled for 10:30 a.m. After waiting, I was first seen by a medical student/intern. He was polite and professional, but he was unable to successfully draw my blood. He asked another staff member for assistance, and while she came in to help, she seemed visibly annoyed. Unfortunately, she was also unable to draw my blood. After multiple unsuccessful attempts in both arms and my hand, leaving me bruised and sore, they simply gave up and walked out of the room without any explanation or plan for next steps. What happened next was even more frustrating. I sat alone in the exam room for an hour and a half waiting for the practitioner. During that time, I could hear staff chatting outside the room, and I even overheard the practitioner realizing she had completely forgotten about me as a patient. That was unbelievable. When she finally came in, she appeared completely unprepared, as though she was reading my chart for the very first time. She seemed confused about my medications, wasn't sure which prescriptions she was discussing, and appeared uncertain about what tests had been ordered or still needed to be ordered. The entire visit felt disorganized and rushed. Checking out wasn't any better. The front desk staff were rude and completely dismissed the fact that the office had been unable to complete my bloodwork after multiple painful attempts. I was casually told they would "just write a lab slip or something," yet I left without even receiving one. Everyone can have an off day, but this experience reflected a lack of organization, communication, and respect for a patient's time. Spending hours at a routine physical, being repeatedly stuck with needles, leaving bruised, and then feeling forgotten is simply unacceptable. I rarely leave negative reviews, but I hope this feedback encourages improvements. Patients deserve better.

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Care Station Medical Group - Inside office

Inside office

Care Station Medical Group - Clean, neat

Clean, neat

Care Station Medical Group

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AFC Urgent Care West Orange - Urgent Care

AFC Urgent Care West Orange

2.3(112 reviews)
3.4 mi

Front desk staff was nice, the facility was clean and the nurses were friendly. The doctor was a…read morejerk though. He made me feel like I was making up that I was sick and that it was "just allergies." I've had seasonal allergies for 30 years, never have I had symptoms like this. I probably have a cold, but given that I had to miss a huge family event today because I felt like crap means it's not allergies. Anyways, he was rude, tried to make me feel like a crazy person and was hugely dismissive. I'll find somewhere else to go in the future. For now, waste of my $40 copay. As an aside, even if I do have "just allergies," trying making me feel like an idiot who is overreacting is still rude. He needs to work on his bedside manner. I won't name him here because if he reads this, he knows who he is and there is no reason to blow this up when maybe he was just having a crap morning. Anyways, 3/5 stars, do not recommend. The only reason I didn't give lower is because of the friendly support staff. UPDATE: Someone from afc corporate contacted me to personally apologize and offer a solution for the future. They said to call ahead to ask what doctors are on staff that day and request against this guy, who for privacy reasons I don't want to put on blast too badly -- corporate said they were going speak to the owner of the location to alert them to the situation as well. I appreciated the customer service and while I won't go there for smaller things like a cold, I won't rule them out completely.

I stopped by today to receive a rapid COVID-19 test. I did not have an appointment and it was my…read morefirst time visiting this location. The registration process was quick and easy. After completing my paperwork, I was asked to wait in my car until I could be seen. The lobby was clean and looked well sanitized. After just a few minutes, I was called and asked to enter for my test. The exam room was also very clean and comfortable. The nurse who proctored my exam made me feel very comfortable.

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AFC Urgent Care West Orange - AFC Urgent Care

AFC Urgent Care

AFC Urgent Care West Orange - Pediatric Urgent Care

Pediatric Urgent Care

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Family Medicine

Riverside Medical Group - pediatricians - Updated October 2026

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