Worst customer service ever!
WOMEN DO NOT BUY FROM HERE! I worked hard to save money and paid almost $4000 in May 2026 for my first time buying custom golf clubs after 8 years of golfing with a discount Strata set, it's now the end of the season and I still don't have my clubs mid September.
After factory complications that held up the order, in July I went to pick up my new custom fitted sr. men's Ping set (put aside in the back office - I was in a hurry on my way down to Washington for work) and after being ignored and dismissed while 4 men stood around talking, I grabbed an item and said I had a question about it, at which time they gave me their attention and I quickly asked them for my new clubs. When one of the sales guys brought it out, the first thing he said was, "have you ever golfed before?". That's not something anyone buying $4000 custom clubs wants to hear, but especially as a woman. How unlikely would it be for a woman who has never golfed to buy custom fitted men's clubs???
My experience, once I realized there was an issue with the order, did not get any better and I eventually just said that I'm not taking these clubs and I left feeling small and belittled. To be honest, I hid that I was leaving in tears and went and cried in my car. That moment of getting my new clubs was supposed to be so exciting, I've waited years to afford them and now I don't even want them. At this point I just want a refund.
RIVERSIDE I've called you 11 times already today and I've been calling from all different numbers for months. Why do you never answer your phone? You can see my name from this review, please call me or just refund my card and you'll never have to hear from me again, and I would be happy with that outcome.
p.s - William is an amazing and talented fitter, he is not part of this one star review. I'm sad he's at Riverside because I would go back to him for every additional club I need to add after this set, but I'll never buy from Riverside again, so I'll have to miss out on a trustworthy fitter who's deeply knowledgeable. read more