I scheduled an oil change and, since my vehicle was already going to be in, also requested that two recall issues be addressed. I was informed the vehicle would be ready the same day, so a loaner was not offered. I dropped the car off at 8:00 AM and arranged transportation for pickup later that afternoon. After receiving no communication, I contacted the service department to check the status and was then told the vehicle would not be ready until the following day. When I asked for clarification, I was told--rather dismissively--that they had 48 hours to complete the repairs, and the interaction felt as though my concern was an inconvenience. I had to arrange transportation again the next day. Upon pickup, I discovered that while the recall repairs were completed, the oil change had not been done. When I asked about this, I was told it had not been documented. Overall, this experience was very disappointing. The lack of communication, incomplete service, and poor customer interaction did not reflect the level of care I expected. We had also inquired about a trade-in value, as we were interested in another vehicle on the lot, but based on this experience, we will be taking our business elsewhere. Service after the sale is just as important as the experience during the purchase, and unfortunately, this did not meet expectations. read more

1 - The most understaffed (technicians & mechanics) dealership I've ever been to. One month plus to run diagnostics on a brand new transmission. Dealership policy is the car has to stay at the dealership until they "get to it". 2 - Had not run the paperwork for the warranty work prior to the time I was told to arrive to pick up my truck so they asked I "just go ahead and pay for it." What? 3 - After much back and forth I think they got tired of me and allowed me to take my car. 4 - The front line employees are NOT the problem. Service MANAGEMENT is the problem. EVERY customer in the service department this morning was pissed or frustrated. I just don't get it. read more

Riverside Ford - MANAGEMENT policy apparently approves of employees to stare at phones while customers wait. Not this kids fault if Management doesn't care. - Car Dealers Near Me - Tulsa, Oklahoma

Great Sales and purchasing experience on a 2024 Hybrid Maverick. Have had two service jobs for electrical issues. Repair was great but Service customer service can improve read more

Do not go here to get a car or for service they sold me a lemon only had the car 4 months been in the shop more the I have got to drive it . Then we're I call about no knows what's going on or when it's going to be done read more

I scheduled a service and a couple of recalls to be done on my 2022 Bronco. I called the service department on 6/5/2025 and they scheduled me to bring it in on the 6/9/2025 . I left the vehicle with them and was told that it would be done and ready for pick on 6/14/2025. When I arrived I was told that they never looked at it. So basically my vehicle sat at their dealership for 5 days and nothing was done and they never even called me. Apparently making an appointment doesn't guarantee that they will ever look at your vehicle. read more

I purchased my vehicle from Riverside Ford and am constantly attempting to give them my business for repair and service needs. Today was the final straw. I made an appointment last week to have my vehicle picked up for an oil change, a service they are bombarding my mailbox with, and no one showed up. I called 45 minutes after my vehicle was supposed to be picked up and finally reached a service advisor. They then changed my appointment time to 11:30 but still had no one on their way to pick up my vehicle at 11:15 because they do not have someone who can drive a manual transmission! I am supposed to turn over my 480hp Mustang to people who cannot drive it? I only attempted to use this service after I sat in their waiting room for over 4 hours last time I had an appointment for service because "they could not find my lug not lock" that was in my glove box like I told them.... Do yourself a favor and go somewhere else. The excuses and mismanagement never ends! read more

Update 3: Had the oil pan gasket replaced on my F150. Tech spilled oil everywhere in the engine bay and did such a poor job the pan started to leak again that week. read more

This dealership has been a nightmare since we purchased our 2022 Ford Explorer. It started with not giving us all the information regarding what's included with the initial purchase, to taking 18 months to install a part that was back ordered, to "fixing" a recall that wasn't truly fixed, leaving my car with a potential severe issue. I will NEVER go back for any reason! Beware of every department from sales to service! read more

Sadly, I could not put zero stars. I have never had such a terrible experience in a service department in my life. Lack of communication is unacceptable. Apologies do not equal solutions. Sadly, they supposedly have one of the better service departments. Call. Great job, Ford! read more

the service dept was great everything went smooth the personnel were friendly and service was done promptly

Daniel in parts & service was very helpful and caring they all came right away to help us I would recommend this service center!!! read more

I'm writing this review to highlight my positive experience with this dealership and my Sales Consultant Jessica Matteson. I purchased a new F150 with the FP700 package already installed and she was very quick and responsive to helping me with this purchase. Jessica and MJ Amini the General Manager made the purchase easy. If you are military or railroad personnel, please give these two an opportunity earn your business. read more

In the Ford Expedition there is this little spot on the console where a phone can slip into and disappear between said console and engine. I only know this because it happened. We didn't have the tools or the knowledge to access the ringing phone. An emergency trip to Riverside Ford was necessary! It took a few technicians but they were able to successfully retrieve the phone along with a bunch of other items that had gone missing. Think receipts, pens, photos, etc. Bonus, they didn't charge us and seemed happy to help! I didn't get to see much of the dealership but everything I saw was clean and bright. The service area had seating, a tv, a vending machine and I did grab a double latte from a pretty impressive coffee machine. All in all this was a pleasurable experience considering our circumstances. read more

Riverside Ford - Service department - Car Dealers Near Me - Tulsa, Oklahoma

Posted a truck for sale, went and test drove it, came back two days later to get lied to about its condition. Was told the truck was unsafe and I needed to sign a waiver to even buy it. Perfectly fine Saturday, hazardous by Monday morning? If the truck market is that tight and someone screwed up pricing just say that. Bad ethics. read more

Just purchased a Ford for my son. Was a great experience and a big contrast to the Ford Dealership in Broken Arrow. We will be back! Salesman and the finance very both professional and nice to work with. They made it easy and stress free which is a big for me. I would recommend Riverside Ford for anyone looking for a stress free experience. Thank you so much. read more

This dealership is the WORST dealership i've ever had to deal with. They knew I was purchasing a vehicle and would bringing it back home (Las Vegas). Before leaving they told me if I ever had any questions I could contact them. Trying to get in contact with Charlie Ward or Donna is absolutely IMPOSSIBLE. I've left emails, voicemails, called MULTIPLE times and never receive a response. I was told my OIL CHANGES were apart of my finance plan. Bring my mustang into a local dealership in Vegas and they have no idea what i'm speaking about. I HIGHLY recommend NOT waisting your time or money with this dealership. Don't tell a customer they can contact you with any questions or concerns and NOT pick up or NEVER get back to them. read more

Called and made an appointment with these guys for my vehicle. Took my Ford Mustang in 8 days ago for a check engine light and arm bar wiper. Called 4 days after my car is still in the shop to get an update. The guy informed me they are still running tests and would call me the next day and give me an update for cost of repairs. I've not heard anything from them yet and it's been 8 days since I put my car in the shop. I just have a question from time of appointment till now (just counting business hours) does it take 60 hours to run a diagnostic on a vehicle? I will not be bringing my vehicle back. read more

Scheduled a oil change and tire plug for 9 a.m. over the weekend. The guy that helped me at the register was rude, and kept taking jabs at me from bringing my Chevy there even though it's been serviced there before, and I bought my wifes car from there. After waiting for 2 hours, I went to the service desk to get an update on my car. The guy told me that they didn't have my oil filter in stock "because it's a Chevy", and just got back with it, and just finishing with the tire, and should be done shortly. The employee didn't update me about the filter until I had asked. 1 more hour later, my car was finished. The guy told me my total. I asked if he would give me a discount for taking 3 hours to service my vehicle. The guy scoffed and said "no, you got an oil change and a tire patch." He barely apologized for the 3 hour inconvenience, and didn't want to use my Ford Pass rewards either. After talking a few minutes, he handed me my invoice, and said "I'll make it fly today". He ended up charging my Ford Pass rewards, and ended up charging more points then anyone else had in the past. It was a horrible experience read more

I bought a new F150 platinum which had a sticker price of $80,000. We made a deal and I had them out come accessories on it. When I picked it up 2 days later it had 2 deep scratches above the fuel door. Long story short they told me it was not their problem and I would have to spend $1000 dollars out of my pocket for the to repair it. To make it worse we bought my fiancée a Explorer Platinum so here we are spending $140k on vehicles and they can't fix a scratch they caused while installing a bed cover. I'll never be back and I hope the is keeps everyone else away from Riverside Ford. What a joke! Thank you Chris for the excellent customer service and sorry the ignorance of your manager lost you 2 customers. read more

(Spoiler alert for black Ford 350 SRW Lariat on the lot. It has an oil pan leak. Mileage discrepancy, and regularly scheduled maintenance according to the Ford website that has not yet been completed.) Just left a deal on the table because they refused to replace a leaking oil pan on a 50 thousand dollar truck. We offered full price as long as dealership would exchange to new tires (tread was gone on back) and for them to complete the scheduled maintenance items that haven't been done yet and to replace leaking oil pan. Kelsey was super sweet and we would have no issues working with her again, but no way will we purchase a 50,000 vehicle that hasn't been maintained and has an active oil leak for 50k. We were told by another gentleman, Ollie I believe his name was, that the oil leak was just a common quirk for some vehicles and that they had initially mis advertised the vehicle. Sorry sir, these are really annoying used car salesmen tactics. Really bad customer service from him. It's been on the lot for over a month. Price was just lowered. Need to work on the condition and you'll get it sold! Price + condition = value for your customer. read more

We flew an employee from Seattle to Tulsa to by a used Ford Transit Van. Upon arrival and waiting overnight for a "battery issue" we were told that the van had be submerged in water and could not be delivered. Mis-advertised to say the least. We spent over $2,000.00 in flights, hotels, and wages to get our employee there and back. We have heard nothing back from anyone at Riverside Ford after numerous attempts to collect reimbursement for JUST the flights and hotel costs. DO NOT spend your money with this dealership. Do yourselves a favor and go to a reputable dealership. Shame on Riverside Ford and shame on Ford in general for allowing this to happen. Ford won't respond to me either. read more

Richie and Jeff were amazing through this entire experience. If you're looking for a new car, ask for Richie. He will take care of you. And any aftermarket's you want Jeff will take care of you. Cannot recommend them enough. read more

I had an out of town van that broke down due to loss of oil pressure. I called this dealer to make sure they would at least be able to diagnose the problem before I had it towed there. They said sure bring it on over. I had it towed there and took them eight days for them to look at it and say no the engine is bad. They said it'll be four months before they could find an engine. I found an engine same day had it delivered there. Two weeks later they had it installed. And they said no the Turbo must be bad and the transmission must be bad because of codes that were showing up. Would not take a rocket scientist to know the reason the codes were showing up is because they had an electrical issue putting it back together. It is what it is I got it the hell out of there and took it to a dealer with more knowledge. A lot of this could've been solved with better communication from the service manager. But he never answered his phone nor returned my multiple messages. It is what it is lived and learned. Do you have any other choices in the Tulsa area, I would choose a different choice read more

The service advisor gave me his phone number if I had any questions. Didn't answer when I called and didn't return messages I left. After having my diesel truck for two weeks, I went over on a Saturday 8/27 since nobody answered the phone and he doesn't work weekends. (I was pretty angry) took my anger on the four employees that were there, one of them assured me I would get a call on Monday, that didn't happen. He finally called on Tuesday 8/30 to tell me my truck wouldn't be ready for another two weeks. Called the next day 8/31 to let me know the truck was ready. Very unprofessional. They only have one overworked Diesel Tech , which did a good job so far. read more

They didn't get the paperwork to the lender until 2 weeks after we signed the papers. When we signed papers we advised that we were going out of town the week after and to let us know if there was anything needed before we leave as it wouldn't to be easy to get in touch with us while we were gone. They called and texted advising they need a W2 for my husband for lender. They got a copy of my husband's check stub when we went in to do the paperwork but wanted/needed nothing from me and I am the primary on the loan. We advised we aren't in town and wouldn't be back until the middle of the following week and they proceeded to request us to look and see if we had one with us. Who in their right mind would be carrying their W2 around with them!!! I called the lender they said they don't need anything else from us. Our paper tag is going to expire on Friday and they told us that it would be no problem getting us a new updated one but then the next day they refused to keep their word on getting us an updated paper tag. read more

I (a former mechanic and state inspector- who has a TORN rotator cuff & CAN'T do much at the moment) bought a 2018 GMC Denali from this lot(because i could shift it with my left hand) on 01-13-2022 for just short of $49,000; it 'came with' a "12K /12 month "bumper to bumper warranty." We also noted on the test drive that it had 97% oil life LEFT on it. The salesman, to make the sale~ offered that i take it home to let my other half try it out and make sure that it would fit into the garage. I had to purchase a FULL coverage insurance policy for the truck on top of it all before i could drive it home. On the way back from the insurance agency, I popped by my MECHANIC'S shop(way honest people, proven track record), JUST to show off my new truck so they'd know they'd never have to see my old van pull in the lot again, lol. My guy came out to look it over & pointed out that I "ALREADY have a problem." BOTH front struts were leaking, and bad enough that the fluid was running down the supporting coils. He said "You KNOW that these can run $1800 apiece, don't you? (nO, lol- it's BEEN awhile since I worked on them) He says "Don't LET them just wipe it off and say they did the work." So i go back to Riverside Ford Dealership and he says, "Well, we haven't DONE our 179-some point ("worth $800 BUCKS") 'inspection" yet. If there's a problem, we'll take care of it." I SHOWED him the PICTURES I took when we found the issue, exposing the struts & POINTED OUT the problems, and told him that my mechanic had told me not to let them SLIDE on their warranty. They had the truck for a full day & he texts me to come and pick it up, saying that it was DONE. I ASKED via TEXT,(so it's DOCUMENTED) if they had replaced the struts? Again, via TEXT, they had NOT replaced the struts & he tells me QUOTE: "...it would be like changing brake pads that still have 60% of the pads left. There's still plenty of 'LIFE' left in them." I asked him if he even UNDERSTOOD hydraulic systems- that they're SEALED & once the seal is broken, every time you hit a bump they LOSE MORE FLUID. Here's an ANOLOGY, I tell him: "If you had a customer with a leaking WHEEL CYLINDER would you just send them off, telling them that they were driving a SAFE CAR?" Looking chagrined, he still admitted to nothing. I told him he needed a NEW MECHANIC or they needed to send him BACK TO SCHOOL. i told him that's why I didn't EVEN want to bring the truck BACK for their 'inspection,' to KEEP me out of their CLUTCHES. i said POINT BLANK, "So, you're REFUSING TO HONOR THE WARRANTY?" He DENIES it. I left, thanking GOD I had at LEAST gotten the truck back. Left it sit in the garage, going nowhere- 2 days later, my BATTERY WAS DEAD & i missed a dentist appointment that I had to PAY FOR since they didn't' get 24 hrs notice. I texted him AGAIN, ALLL PO'd & he wanted me to bring it BACK! I said "YOU ALREADY CHECKED IT, I HAVE THE RECIEPTS, & you will NEVER see this truck AGAIN." Then I went & bought a $200 battery(heck, YEAH, I got her started with my own jump-starter/test pack) & MY mechanic installed it FREE(& boy was it a PAIN to get to- just to get it out he had to remove the air cleaner and the water fill for the radiator). Know what ELSE these rat bastids DID? THEY RE-SET THE OIL LIFE TO 100%. Same FILTER, SAME OIL, I CHECKED. These are D I R T Y people running a D I R T Y business. Never, EVER trust Riverside Ford. NOW~ I'm calling this "warranty" company(Total Warranty Service) to see if there actually IS any 'warranty,' tell them that Riverside Ford FAILED to uphold it, whether there IS one or NOT. They oughtta know just whom is ruining the reputation of their company. Now YOU KNOW, TOO. MJH, 01-24-2022 read more

Folks, we found one! We found a honest salesman. Had the best car buying experience at Riverside Ford. Ask for Chris McClintic, he is your guy. If you find one you like, Kyle in finance can make it happen. read more