I've been at Twin Rivers for almost 2 weeks. I found it to be a wonderful experience. There are…read moreactivities every week day. You can opt not to participate. The meals were delicious. The facility itself was clean and well maintained. I was in another facility and no activities were planned. The food wasn't as good The staff was really friendly and very helpful

My mother has only been there for only a week and a half and we're already in the process of making…read morea case against them! They neglect and have been very verbally abusive to my mother, my mother was suppose to be there for rehab and one of the employees looked at my mother and said "it was a place where people die", how is someone suppose to have any motivation when they're own care team has such energy. The case worker completely blew off every concern that was addressed by myself and other family members, just super unprofessional. The whole place is a joke and is in the process of being under investigation. They still messed up and were very disrespectful even while people are watching them so I cannot imagine when there's patients with family who don't check up on them. If you care for the well being of your family at all don't send them here.

Rating: "F", for failure to the residents of this community…read more I had personally witnessed the indifference of care and services my mother received for the past 4-1/2 years at the facility. My mother suffered UTI's, ear infections, severe skin conditions, suspicious bruising, falls, and anxiety due to the chaotic and unstable environment. Due to poor infection control and cross contamination while covid, influenza, pneumonia, and norovirus existed in the facility in December 2024 & January 2025, my mother became ill. During these two months she kept saying she didn't feel well even when she tested negative on tests. She had called 911 in late January because she had difficulty breathing. It was discovered at the hospital she had double pneumonia. Two weeks later she passed away. I had a camera set up in her room for the last 7 months of her life. This was after I found a nightgown ripped in half when doing her laundry. I asked her about it and she said someone ripped it off of her. As usual I got a fictitious explanation. There are a multitude of on-going issues, from late and inconsistent meal times, cold unappetizing food, lost menus, inattentive dietary and nursing assistants, brief changes not being done for over 10 hours. The list is unending. Filing numerous grievances with the facility and filing numerous MAARC reports with the State and communications with the Ombudsman caused retaliation from all levels of management and nursing staff. In just a year and a half I had furnished close to 400 documents which included email communications with the facility to the State. Even after providing photos and video clips of evidence and being cited and fined. Nothing had improved. I would like to point out that it's unethical and can be a legal liability for a business and their employees to post reviews. Management should be reflecting on their own part in contributing to the continuous obstacles. It starts at the top not the bottom up. The only justifiable solution is to start putting more effort into figuring out what they're doing that isn't working and to put forth new plans of action in addressing and improving the care, services, safety and infection control processes and procedures and following through with them. Implement a new effective plan on how to monitor employees to ensure they're doing what is required. Installing cameras throughout the facility would help tremendously in identifying and revealing many issues, which had been suggested time and time again. Management is the Beholder of the Dilemma's. Another deeply concerning conflict is the doctor's and social workers are contracted through the facility and seem to have their loyalties towards the facility, not in the interest of the residents. It's not necessary to respond or discuss anything further to this review. Management had their opportunity and sufficient time to prove they were capable in resolving matters and were unable to.

Total lack of communication and coordination. Food is horrible - I was served a raw hamburger. When…read moreI returned it and asked for a polish on a bun the bag of hot dog buns was moldy! They will tell you they will make your outside specialist appointments and set up transportation but they don't do it for weeks. I finally ended up doing it twice myself and the third time they did it but then didn't have my mom up and dressed and ready to go in time! Run the other way - do not go there for rehab!

Place is dirty. Feet could stick to the floor. Management only cares about their wallet. Can't even…read morehold a license. Dhs is always involved and Management flees out of town. Everything swept under the rug. More clients relapse than actually recover. They refer to employees as peasants. They take out pandemic money but won't pay their staff.

Started off working feeling like I was making a difference and a company where you could advance…read more Shortly after working I'm realizing that the only people that care are the clients. I love working with them and watching their journey. But the company has horrible supervisors and horrible upper management. Supervisors force us to work overtime and shifts we weren't hired for. Management only cares about numbers and money for themselves and I'm seeing that clients know this as well. When I try voicing my opinions, they only knock them down. We are always under staffed. The facility is unclean at all facilities I'm working at. I like my job but the pay is horrible. We don't know our schedule until day of or a few days before so I can't plan anything. There's no one to cover shifts.

I ended up her on referral since so many Dr.s couldn't figure out what was wrong. Tammy helped me…read moreout quickly and is amazing at leading you to what your body is missing in nutrients. After seeing her I have been feeling so much better and even drs are asking me for her info. I had constant migraines and sinus infections and after Tammy they are practically gone. She's a miracle worker!

my daughter was poisened by Cipro, she was in constant pain, unable to focus, she could barley…read morewalk, DR's in community didn't believe her, one said she had fibro myalgia, Tammy was able to get her back on track,

I've been here a couple times. I would say that I've overall received great care. There have been a…read morefew times that I've felt the care wasn't fully adequate, but I've been able to follow-up and get what I need. Facility is clean. Front desk staff is friendly and so helpful! Parking is abundant and there's a good drop off section in front of the doors for accessibility. Lots of seating inside to wait near specific doors for your doctor or in different department sections. There's also a gift shop & pharmacy, but I haven't used their services. My main decision in coming here is that it's a convenient location that holds my specialty needs and regular care needs. However, I'm not upset or disgruntled to have this be my healthcare home base.

had to bring my son to the urgent care here, the doctor we saw, was so arrogant, rude,…read moredisrespectful and didnt listen to a single thing i was concerned about. treated him for nothing and gave a diagnosis for something he didnt have. Kevin L. johnson is his name. Without going into detail, to say the least, I hope he gets struck by a train on his way home tonight. see someone other than him, anyone else. terrible ass provider.