1. North Star Podiatric Lab

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St Paul, MN

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North Star Podiatric Lab

5.0 (1 review)

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3 months ago

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Allina Health Vadnais Heights Clinic - Nail clippings?

Allina Health Vadnais Heights Clinic

2.2(10 reviews)
1.3 mi

I wanted to take a moment to share my recent experience at this Allina location -- because it was…read moreoutstanding from start to finish. The entire care team and lab staff not only made the process smooth and efficient, but they made it memorable in the best way. From the moment I arrived, Andrew from the care team set the tone. He was warm, professional, and welcoming as he got me settled for my appointment. Then I met with Dr. Fischer, who exceeded my expectations. He really listened, took the time to answer my list of questions, and offered thoughtful, experience-based advice. I never once felt rushed -- instead, I felt heard, understood, and cared for. Before heading out, I had a lab draw with CeCe, who was an absolute delight. Usually, that part of a visit is quick and quiet, but she made it feel personal and comfortable. Her calm and friendly demeanor wrapped up the visit on such a positive note. I left feeling genuinely grateful for the kindness, professionalism, and care I experienced here. I'm so glad this is now my new primary office.

The only way they got a one star is because of two people - Dr. Botzet and the lab tech (I don't…read moreremember his name). They made my visit comfortable and worthwhile. First off, I made a last minute appointment for a sprained ankle About three hours before the visit. The only place that was able to squeeze me in was this location for Allina network. My GPS took me on a goose chase so I was late about 15 minutes. I called the front desk for help on how to navigate the area and I was able to find it. The lady was very patient with me. My first impression pulling up I was impressed by how big the building was and I never saw it before. Once I got to the front desk, that all changed. The chubby lady had an attitude and said right off the bat that the doctor may not be able to see me even though I apologized for being late due to the GPS. There was absolutely no empathy while I'm over limping to get to the door. After, she checked me in, she told me I had a co-pay which I only had cash on me including $100 bills because I planned on going to the bank. She said that she didn't have change and asked the girl next to her if she had changed and she said no. She thought she was doing me a favor by saying that "just this one time, I'll charge your account" so I can pay it online. It's not my fault that they don't have change. And there have been plenty of times that I've been to the doctor and did not have to pay my co-pay right upfront and was able to pay it ahead of time or after my visit, so she wasn't genuine with that favor. While I'm checking in, the nurse is standing there uninterested and like I'm wasting her time. I didn't get a warm greeting nor even any eye contact, just walked right back to the room. The room was filthy. There were nail shavings everywhere. The doctor came in within three minutes or so and was very gentle and loving. She actually cared to do her job. I got an x-ray and the guy took a bit of time, but he walked me through everything and was nice. I had to go back to the lobby/front desk to hand in my slip to go back to the doctors room. Again, the front desk had a snarly attitude. The other slip they needed to go back, the other girl laughed saying she accidentally threw it away. Really!? Once my nurse took me back again, her attitude changed for the better. She actually tried to connect with me. I will never go here again.

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Allina Health Vadnais Heights Clinic
Allina Health Vadnais Heights Clinic
Allina Health Vadnais Heights Clinic

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North Star Podiatric Lab - podiatrists - Updated October 2026

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