Dr. Sperling is absolutely outstanding. She is thorough, empathetic, hard-working, skilled, and…read moreconscientious. I recommend her highly.

I am a new patient at the clinic and my visit on 4/30/2019 with Dr. Felton was awesome! He heard…read moreme! He treated me with dignity and respect and the visit wasn't rushed at all. The follow through is horrible. I was scanned for new orthotics and was told that they would be ready in about 7-10 days. I still haven't received my orthotics and not one time did anybody reach out to me to let me know what was going on with my order. Every week I would call for an update and Melody the receptionist would take my name and number and that was it. Finally, I called again last Friday and someone else answered my call, she apologized for the inconvenience, pleasantly placed me on hold, contacted the company and found out why there was a delay in my order. I was really impressed with her thought provoking thoroughness. Hopefully I will be able to pick my orthotics up tomorrow or at the latest Monday. There is no way that as of today June 6th, that I should still be without my orthotics that we're ordered April 30th!!!

Once in a great while you can make a decision that you find yourself grateful for over and over…read more It's even more rare when you can do that while in the grip of a sinus infection. I checked into the Urgent Care at Park Nicollet, where a very helpful person asked if I'd like to check out Smart Care. She said it was a new service and virtually no wait (v. the long line at Urgent Care). I thanked her and trudged a short way down the hall. Honestly, that moment likely changed my life, or at least my health. I was treated quickly and expertly and have since made Smart Care my primary provider. I've stopped in for vaccinations, treatment for muscle strains, more stupid sinus infections and have always felt that I received the best care possible. I can easily reach out to them through the MyChart website or with a quick phone call to see if an office visit is necessary. The whole team is friendly and knowledgeable. I always feel as if my concerns are heard and acknowledged. I recommend that anyone looking for a primary care team check this out!

Frustrated with the cost of healthcare insurance? Me too, and I worked in the industry for 40…read moreyears. SmartCare by Park Nicollet offers much lower prices, but dramatically limits you to providers within the Twin Cities metro area. Even then, many physicians (including my long-time primary care physician) who work for Park Nicollet are not part of the SmartCare program, which tends to rely on Physician's Assistants (PAs) for primary care needs. I've never been impressed by doctors with diplomas, at least outside of specific surgical expertise. I know many PAs whose expertise rivals those of general practitioners. For 90% of us, you don't need a doctor to diagnose your sore throat and prescribe meds. (In fact, an increasing amount of primary care is *finally* being made accessible through virtual visits.) It's been an active year for me, medically at least: two total knee replacements; a few asthma complications that required medication adjustments; a fun visit to the foot doctor to see if he could help level out my leg lengths after the first knee surgery; pre-op and PT visits for the TKRs; a lovely colonoscopy; and a few other visits I think. All within 10 miles of my Plymouth residence. Next year I probably won't go interact with the healthcare system more than a few times. Only nitpick: The appointment scheduling lines are consistently understaffed to handle call volume, so wait times of 30 minutes are not unusual. Ideally you can use the website to schedule an appointment, but sometimes you need more assistance.

I had my toenails cut. The staff were very friendly and professional and I did not have to wait…read morevery long before being seen.

Dr Thatcher was amazing! She made me much more comfortable with the procedure. I believe she did a…read moregreat job removing my ingrown toenail, as I am feeling little to no pain!

My experience was very good at the surgical arts center location. Dr. Alicea was very knowledgeable…read moreas well as punctual and her assistant Selena was very polite answered all of my questions and patient. I would definitely return if anything were to happen to my feet.

I had a piece of glass in my foot. I was very pleased to be booked into the medical arts building…read moreat 5 p.m. the same day. I arrived at 4:40 to an empty, locked office BECAUSE THEY SCHEDULED ME IN PLYMOUTH. Piece of glass still in foot.

Just getting into 3800 address is a challenge. Not just me, as I ran across others on my long way…read morein asking each other where to go now. * Buildings are poorly marked from parking lot view. I never did see a sign that identified the building as 3800, I went to another address and figured it out. * There are various parking lots with signs telling why you can't park in that lot. *It was a walking maze, I met a woman who was clearly disabled as she could not find a handicapped entrance or easy entrance. * Inside I thought I would look for a cafeteria for a later stop, a few signs said they had one but wasn't clear where it was. Finally saw a sign that said it closes at 1pm. That's still lunch! * Restroom, just tried one, door lock didn't work properly, No soap in container, No hot air dryer, paper towel dispenser out of paper, no hot water. Oh yes there is sign regarding "clean hands are healthy hands". Found my waiting room which was pleasant and quiet and decorated in soft tones. Not much waiting, (I spent so much time trying to find my way it was getting late). I saw a specialist for a not to serious matter and felt rushed. I don't think I spent more than 12 minutes in his care. No one saw me out of the room.

I went in for an annual check up with a new doctor after my primary care doctor at another clinic…read moreretired. During my visit, they told me I needed to do a follow up procedure for a test, which they booked for me during that appointment. After I went to the procedure, they sent me a bill for $2,000 and said it was because I was out of network. Mind you, my original appointment was IN network, so I didn't fathom that the procedure they booked me for would be out of network... had I known that, I would have just gone to Planned Parenthood and gotten the procedure done there for an affordable price? Then I spent the next year calling them and my insurance company trying to figure out why it wasn't being covered, neither Park Nicollet nor my insurance could figure why I was being denied coverage. Eventually I got sent to collections because it was taking too long to sort out, and now it has been a year and a half and I am still paying $100/month to pay off that appointment.

If I could give a zero star I would, but there's no option here the receptionist lady with the gray…read morehair is absolutely positively super rude. She comes with sarcasm and it's not friendly sarcasm. By any means she is not respectful. She's not professional she should be let go if you don't love your job don't come to work period If you need a retire, go go right ahead and do it because you are the first person people interact with and man this lady has no manners at all no respect just rudeness 100% rude. They used to have this wonderful gentleman .But he was super amazing , super friendly, super respectful and professional. I don't know where he went but they need to get him back because this woman has no respect for anybody none. let me remind you if you're gonna hire people please hire some friendly people, some professional people people who will love what they do and show it and are respectful to everyone.

very disorganized. was looking for a PCP in Minneapolis after moving here recently. Arrived at 930…read morefor a 10am appointment (told me to arrive at 940) and waited for an hour figuring they were running behind. asked the desk, they never finalized my check in somehow and then was told to wait longer. got back to the waiting area where the nurse apologized but said the doctor just took a different patient so I'd have to wait. i told myself if it goes over 1.5 hours after my appointment, I'd have to leave for work. ended up leaving without being seen. the building was nice, but the system was awful and the people in the waiting room were quite loud and noisy (old man playing Tik toks at top volume). it was chaotic and I could not recommend this place any less.

I got in with Dr. Whittaker in timely manner. She is professional and personable. My needs and…read morepain were addressed and imagery done right away. Thank you. Staff easy to work with and friendly also.

SCAM !!!!DO NOT GO HERE!!!! SCAM doctors do not care about you at all ... all they want to do is up…read moresell you on there orthopedics that are not covered on insurance!!!