West Linn Branch-- Ambivalent and unconcerned about finding remedy to their equipment failure (ATM). Ignored by branch manager. Run-around that this is obviously my problem and not theirs. This credit union (which recently absorbed Advantis CU) has continued the slide to disregard of customer service. read more

I was the first new account opened at the West Linn branch of Advantis Credit Union. I was very pleased with the service provided by Advantis over the years...until the merger with Rivermark. I'm still extremely happy with the staff at the West Linn branch, but the Rivermark system transition wasn't seamless. I can understand the challenges of merging systems, and I'm pleased that the decision to keep the Advantis online portal, but I just don't understand why Rivermark still can't produce account statements timely. It's now the 7th of October, and I'm still waiting for statements to be published. I have banking relationships with several other banks, and Rivermark is consistently last by four or more days. It shouldn't take a week to generate a bank statement. This is an annoyance I'm forced to endure every month. Perhaps other customers don't care, but I'm a retired finance and accounting professional and completing bank reconciliations is something I do religiously every month. read more

Advantis credit Union has been a godsend to me. I was a former Wells Fargo customer for 40 years, and after my ex-husband closed my account while we were still married, it left a bad taste in my mouth. Advantis Credit Union was a start to my new life. They have helped me so much, in understanding what I needed to do to set up a budget, a new business account and acquiring a HELOC loan. Without their help.I could not begin to live my new life. Thanks to the incredible caring staff. read more

To all of you looking for a nice, friendly, customer-centric organization, I cannot recommend Advantis Credit Union. Before their merger I rated Advantis 5 stars. Allow me to elaborate. For my prior foray into reviewing Advantis, please see my previous review. This situation is brand new: My wife has her bi-weekly check directly deposited into her Advantis checking account. It was due yesterday, but the deposit didn't appear. This morning her employer called to tell her that Advantis DECLINED her deposit. Have you ever heard of such a thing? Apparently, her account was overdrawn by $7 so they turned off her "banking privileges." If an account was slightly overdrawn and an agency attempted to deposit funds to it, wouldn't a deposit be the logical thing to do? No calls from Advantis, no texts, no emails, they just shutdown your "banking privileges" and leave you to figure things out. It didn't use to be like this. It's been a short period of time since the merger, but the bloom is off the rose with this credit union. read more

We just decided to move over from a big bank. Wish I'd done this years ago. The staff are phenomenal and truly took care of us. We're so glad to have made the move! read more

I was very impressed with the team who made sure I got the title to my car seamlessly. It was supposed to take about 10 days. Imagine my surprise when it was delivered via UPS the next day. I recommend this credit to everyone who appreciates excellent service. read more

Very happy with advantis as bank from an auto loan to a person loan. Every person I have a contact with very professional. Oh ya getting some notarize as a breeze with them read more

i have been trying for over three weeks to get Advantis to fix a "glitch" with my account. daily, they tell me the problem is not on their end. The problem is with their "vendor.". I am told there are a handful of others who are having the same experience, but nothing is being done to fix it. I cant see my accounts on the app or desktop. I have done all of my banking with them for over twenty years, and their attitude about the problem is sub par. I will say Jared, who works as a call taker, has been polite. However, he isnt the one who will correct the problem... read more

I was gladly working with Monique for my car loan and she made my experience quite smooth, and was very quick with communication. There was a little miscommunication between Advantis and my dealer when payment was needed but Monique jumped on it and escalated the whole process to get it done. Thank you Monique for your professionalism and getting my loan completed with quickness! read more

Savaugn was very kind and helpful explaining the whole process of opening a card and making it as simple and clear as she could. we really appreciate all of her help and time. read more

This review is about the service I received today from Savonn Harris, Emily Wiese, and Lauren Batgiel. After having a nightmare experience with Capital One (I had a large chunk of money in their saving account because of a 4% interest rate), I could not have had a better experience with this local team. Capital One assured me I could wire that money out in a given morning and have it the same day, so I thought that was okay to trust them and put my liquid assets there. But that did not happen and it was one thing after another of why I couldn't get my money the day I needed it. So today was the final promise that I would have the cash at Advantis by the end of the day Eastern Time today. So I'm waiting at Advantis for the wire to arrive. As it turned out, it still was not going to post until tomorrow and I had to get the cashiers check delivered by 7 pm today as it was already a missed promise from yesterday. This is where the team named above jumped into action. They looked at incoming wires and found it. Since they knew I needed the money today, they made some calls and I don't know what else, but I walked out with the money I needed in time. I've learned my lesson and am so thankful for the Advantis team that treated me and my situation like I was their most important person of the day. Thank you Advantis for finding these people to treat us so well. Kathy F. read more

Great customer service. Alexander was exceptionally friendly. I always enjoy the conversation with the tellers

Had to switch over to a new form of payment and Greg helped me over the phone. He was definitely patient and very kind! Thank you for helping me :) read more

Everyone is always so friendly and professional here. They know their stuff whenever I've had questions about mortgages and loans. Really appreciate all they do, it's helped me my my house a home. A special shout out to Lacey who works offsite but processes HELOCs - she's responsive and provides all the detailed answers I seek to my questions! read more

Advantis is great!! All their employees are extremely friendly and helpful. We live 3 hours away and choose them for all our banking needs!! We have gotten all our auto loans through Advantis and opened a personal checking/savings account as well as a business checking/savings accounts. We definitely recommend them!! read more

I had a good experience working with Bo and Cody. They were responsive, informed, and prompt in helped me to set up my new account.

We decided to moved our bank accounts to Advantis in the West Linn branch. Did some research looking into credit unions. They seemed to meet our needs. REALLY glad we went in to ask questions and start the process! Lauren helped set up our joint accounts. She was very informative, kind, and helpful. Such a positive experience!! I returned with my son to help him set up accounts for himself. He likes the Advantis app! I had my first deposit. Was a bit unsure how to use things with the online teller. Emily was so friendly helping me and showing me how it's done! It's very convenient using the system. I returned with my elderly dad to get him set up next. Diane has been outstanding working with us! Lots of patience! I had to change our accounts to add into Trusts. She went the extra mile to get all the paperwork done. We rushed to get back before they closed. With the awful weather and rush hour traffic, we were delayed and got to Advantis a few minutes after closing. The team were there waiting for us!! Can you believe?! That is customer service at its finest! I am thrilled to be in such great care by all of the team at the WL Advantis branch! You guys rocks!!! read more

I had an account for several years and I was satisfied with the exception to the lack of banks or atm's and several issues with the online banking and money misallocated. However, after reaching out to resolve a problem I encountered, I was floored in their handling and unwillingness to show a morsel of humanity. I have never been more frustrated in dealing with a financial institution. I thought working with a smaller more local credit union would be nicer than the big national banks but I guess I was wrong. It's especially concerning that we as customers should be so forgiving of their (frequent) mistakes but when a repeatedly faulty online system poses an issue the same understanding is not given. Very disappointing. read more

We had a great experience with Patiance and the Advantis employees at the West Linn branch. They were all very helpful and patient while my wife and I were deciding what we wanted to do. We moved forward and everyone was kind and professional. We have been members of Advantis since it was Electra Credit Union. I wouldn't want to do my banking anywhere else. read more

Is a 0-star rating possible? I transferred a pay-off payment from my checking account to my credit card and it is going to take 3 days for the funds that they are holding to clear their own process to show my credit card as paid off. Transferring money within their own bank takes 3 days. I was able to pay off another bank's credit card, by giving them a routing number and checking account number through their app and it was paying off the same day. SHITTY SERVICE! read more

We have been with Advantis for years and even when we 1st opened our account, they have always made us feel like our membership matters. We reached out to them for a personal loan and they got back to us the same day and made everything simple. Then decided to do a HELOC through them- again the process couldn't have gone smoother. When we wanted to purchase a new car we contacted them and again, they were there and made it easy. Now we came to them again and once again they went above and beyond to be there for us. I especially appreciate the time and wonderful service I received and have received from Monique V. she is a rock star. We work hard for our money and want a banking relationship that works both ways and with customer service lacking today, it's nice to know it still exists at Advantis. I honestly wish I could find a complaint but in the last 6+ years they have never let me down and that's a great feeling. I also love the app, the fact that I get my paycheck 2 days early, and that my mobile deposits are posted within the same day when I do them in the morning. Highly recommend read more

Patiance (not a misspelling) and her crew did an excellent job in assisting me with some financial matters. Lots of individual attention, they kept me informed, and were friendly and competent. I like the smaller venue here in West Linn, and there's lots of parking and -bonus- right next to Five-O-Three restaurant. I was considering several other CU's, but so glad I picked this one. -:) read more

Let me just say. Olivia that works on the atm screens at the central location is truly amazing!! When ever I have the pleasure of working with her through the 'in-person' atm, she ALWAYS makes me laugh and TOTALLY brightens my day! She Absolutely LOVES her job and it really shows. It's so refreshing to meet someone who is excited about their job and talks super highly about the company. She truly is one of the best employees advantage has!! Just the other day she went out of her way to push through a check my father gave me for my wedding! I desperately needed it that day, so her and her manager had my back.. Which I can't say the same for any other bank I've ever been with!! I know it was a one time thing, but because of my relationship with the bank and screen time with Olivia*, they were able to help me out. Seriously if your looking for an amazing customer expirence and a fun atmosphere.. Go to advantis!!! You won't regret it!! Thank you soooo much Olivia and her manager K.Rogers! You guys seriously saved me!!! Ps. I was at the west linn branch in Oregon! Sincerely a very happy life long customer, Tess read more

Consistently great service, at the branch and over the phone. I love that the employees get to know you as a person rather than a number.

Advantis needs to get their IT department in order! You are running a financial organization for pete's sake! It's such a pain to switch banks and credit cards. I know it took a lot of busy work getting all 3 bank accounts and then opening a credit card account from a mega bank to a local credit union and I was happy to do so but the honeymoon ended when they removed my credit card account from online banking. They made you go to a buggy 3rd party website that I literally had to call the bank to unlock me every time I wanted to access my balance online. This started in August and now we're into March and every time I speak to an Advantis rep they are sure to let me know that they are working very hard on resolving this issue but they don't have any idea when it will be resolved. People it's been 7 months! Now I'm experiencing this issue with their online banking. Entered my password one time and I'm locked out. If you like to check on your accounts to keep track of spending this bank is definitely NOT for you. read more

I've been with Advantis credit union for 10+ years. I currently also bank with Chase and US Bank. Hands down I put Advantis credit union at the top of the list. I personally work primarily now with the West Linn branch and the staff goes above and beyond. I have been helped by Sky, Emily, Diane, Jason, Devin, David. I have 7 checking accounts but my favorite is the fusion checking. I don't think any other bank or credit union offers 1.75% interest but with Advantis fusion they do. I read a few reviews about their online banking and mobile app not working properly and that WAS true, but I have not had any issues with either for months. Matter of fact there was a recent update the app and I LOVE it. The customer experience I received from the big banks I utilize pales in comparison to the service I've experienced with Advantis. read more

We came in on a Saturday afternoon because we were unhappy using our old bank OnPoint and we wanted to open an account. Everyone in that day was extremely kind joyful. They made jokes, were helpful and treated us with the utmost respect. Ever since then all the employees have recognized us, been helpful and given us full access to all are funds unlike OnPoint. They even sent us a handwritten post card in the mail thanking us for choosing them. I would now consider myself somewhat friends with the bankers even though I've only known them a few weeks. I would highly recommended them to anyone who wants a friendly and safe place to keep their money! read more

I am sorry to say but I can relate to why there are so many one star ratings here. I am a long time customer, but found recent service lacking. The amount of mistakes they made on a recent transfer of funds must have broken some kind of record. It took almost 3 months to move my money to them. About a dozen people were contacted between the 2 firms to try and clear up all their mistakes. Mistakes like sending my important forms to the wrong address. When I called them recently to ask where is my money the lines were busy. The message was please hold you are caller #43. I spent much of my summer calling them, and stressing out about the transfer. I had to resubmit corrected forms during my recent vacation. It all took time and was at my expense. They used to be 4.5 stars. Presently 1 star. There are nice people there, but they seem to be prone to mistakes, and only follow up after the customer pleads for service. I should be given an apology and some funds for pain and suffering. I feel bad for them and hope they get their house back in order. read more

Hands down the best credit union experience we have ever had. We are new to town and were referred to Advantis by a family member. From the first contact (via phone) we were treated like we had been doing business with Advantis forever. Everyone has been extremely helpful and knowledgeable. I would highly recommend Advantis (especially the West Linn Branch). The right products and great people! read more

I have been a member for more than 30 years. I so appreciate dealing with this credit union. All employees seem eager to help and solve whatever problem I may be having. Whether I have needed a car loan, an extension on my credit card, advice on where to temporarily put money from the sale of my condo, each person I have ever worked with has been gracious, polite, and helpful. read more

Have been with Advantis for many years. Completely fed up with the unending online banking problems. Go somewhere else. Maybe Unitus.

This bank is honestly the worst bank ever. I have a car loan through them and they can't ever seem to get someone on the phone to pay it. They hung up on me 3 times. They charge you an extra $15 to pay over the phone and there online banking doesn't work. For some reason inside the branch U.S. bank debit cards don't work. They also have terrible customer service. Don't go through them there the worst bank ever! read more

After a terrible start with Advantis then some improvement, they have shown themselves incapable of being trusted. They failed to get money to a payee through my bill pay (which admittedly can happen to anyone). The issue however, is that they are unable to correct this error. 90% of the employees I've spoken to either do not know how to fix/do not have access to the information needed to fix this issue. It takes a at least a full day to receive a callback from someone, and the person who called and left a message failed to give me a valid callback number. Meanwhile, the payee is threatening to suspend my account with them. Despite an interest rate that is phenomenally higher than any other bank or credit union, it simply isn't worth the stress and work that I must do to police Advantis. I'll be closing my account and banking with a company that is competent and has some notion of customer service (hello US Bank!). read more

Since my last review these guys have fucked me again. Tried to make a payment over the phone and they wouldnt let me for some bullshit reason. Now my credit score shows a late payment. These guys are pieces of SHIT!!!! read more

Beware of this bank. My client is trying to close on a property and did a mortgage loan through them. They don't return phone calls, or when they do they only leave 1/2 of the answers you were looking for. Their phone system goes out, their computers have gone down, nobody is able to reach anyone, except a call center in a completely different location. Today their entire system is out and can't fund any loans, or even make a phone call, so we are delayed another day of closing. Why would you count on these guys with your money????? read more

This is a tiny branch tucked into a mall. My wife and I had to sign for a Home Equity Line of Credit and since we'd just moved to Oregon City, we chose to do the signing here rather than drive back to SE Portland. We talked to Eva and she walked us through the signing process cheerfully. She then helped us with another finance issue, all the while cracking jokes and making it a fun time rather than a chore. I've always been satisfied with the way Advantis does business and my last visit was consistent with that. read more

My previous interactions with the staff at this branch have been great, but what happened today makes me wonder if I should take my business and money elsewhere. Today was the only day my husband could go in together and inquire about a loan and a dual credit card. I went in yesterday and talked to a very nice woman who explained to me our options for both a loan and credit card. I said I would be back today with my husband and she said there would be someone there happy to help us. Well today the teller was extremely rude and told us her loan officer would not be able to help us today and to just go on line and take care of everything there. Well maybe we are old fashioned, but we actually wanted to talk to a person. She did not have a name tag on otherwise I would call her out on here. She was a heavy set blonde. I understand the branch might be less staffed on a Saturday, but there was no reason to be so rude. Her attitude was basically like, why are you here?? She could have handled it totally different. Horrible customer service! read more

Being a Portland native, i have been banking in Portland for 40+ years. There is not a bank in this city that can stand up to the excellent service, products, and personnel that Advantis provides. Manager Nick Kehoe knows his business and has always been available. Eva Bartholemew is always so helpful. She is endlessly working on customers' behalf no matter the issue. Both Nick and Eva know their business. Very much appreciate all this company does to work with me, keep my business and streamline all the business i have with them. read more