Although I hate the idea of buying a puppy from a store , this shop made my experience pleasant. I…read morealways called before hand for an appointment. I came to see the puppy I saw on their website 4x before I made my decision and they had no problem. I got my beautiful puppy with a clean bill of health after going to the vet. Vet was shocked her vaccines were up to date. She didn't even have worms. She is the best pup with the most amazing temperament and honestly being created for so long our crate training is coming along really well. So happy with my decision.

Most unprofessional experience I have ever had with a business.!!!!! For 2 days I have been…read moreharrasssed over my phone in texts by Jenna to pressure into moving forward on an animal purchase I clearly had a right to back out of and did so in 24 hours. There is NOTHING indicating no refund at all re deposit nor cancellation. Yet she kept hammering away without authorization to do so on my cell phone. Please do your research out there. This is not a place I would recommend Janette S,

Staff is always friendly and always around for assistance. I prefer this PetSmart over others…read morebecause it is very clean and worth the drive out. Items are usually always stocked as well.

A great experience for my two dogs! All of the ladies were so welcoming and comforting to the dogs…read more They came home with great haircuts, too! Will be back.

Love this store always have what I need Super knowledgeable…read morestaff All my animals welcome Both Trainers Are beyond amazing

we needed help called employee over he came over rudley and said he was their for five minutes why…read moredidnt we call him over, at that time we were deciding which fish to get, so we dont understand why he was so rude about it, we wanted to get a few fish for our tank he didnt want to sell it to us because our fish tank of 20 gallons was "too small" and said those gold fish were dirty fishes and said unless we were gonna clean it often, he wouldn't sell us any, we were planning on switching them later on to a bigger fish tank but man just rudley walked away so we had no choice but to leave without any fish. They need nicer and ready to help employees.

catsdogs.us made the entire process seamless and truly special for our family. They helped us find…read morethe most perfect Russian Blue kitten--healthy, beautiful, and with an amazing temperament. From start to finish, their professionalism and care were evident, and we always felt confident we were in good hands. Our new kitten has been an incredible addition to our home, and we're genuinely grateful for the experience. Highly recommend.

Kevin, the newest addition to our family, arrived healthy, happy and in good hands. He's a…read morebeautiful (if not bratty :)) pink Sphynx. The purchasing process was smooth, and given I was on another coast, travel arrangements (with a flight nanny) ensured he was well cared for on his way home. Thank you!

Amazing staff and great assortment of products. Great advice as well. Highly recommend.read more

Great store! More than always helpful!…read more The store is fantastic. Usually has most things in stock even hard to find items that you can't find in chain stores like Petco etc. , and one thing they have that doesn't exist in a chain store ---EXCELLENT CUSTOMER SERVICE! Anything you need they're extremely helpful and happy to find or get. I had my dog training classes here, and that's how I started coming to this location; but I have to tell you the customer service from the store is unrivaled. If there's something you need, just call and check on it. They're happy to check in stock, They also have a website you can order through that too, 99.9% of the time what you're looking for is a stocked item,and on the rare occasion that it is not or you have an item as I did a special cat food recommended by the vet they did not have on the shelf they called another location, had it there for me the next day! I also have a bad back and I cannot carry large bags of dog food for my dog....put my back out once they had the food delivered to my house free of charge which is a service they offer as well; if I go to the store, they are happy to bring it to my car for me if needed. In short, go here, I highly recommend it.

i concur with tina m it was a perfect experience dealing with alan... today is '2' weeks we have…read moreour male cavapoo- jr is 'great' ..when we got him he was about 8weeks old, weighed in at 6.2lbs.. today at the vet 7.2 pounds... in some months when we can jr a companion , we will def call alan.. one other comment directed to alan... its been '2' weeks, and i would have thought u would have reached out to us to see how puppy is doing, and ask us to post a glowing comment for puppyguyz.. in any case above is our comment... thanks

Perfect experience from start to finish! Alan is wonderful!…read moreWe received Chewy our mini poodle at 2 months old & he is doing great!!!!!!!!!

If you are reading this, your search for dog training stops here. This is the place you need and…read morethey will change your life! This sounds a little over the top BUT I'm not lying. I tell our trainers Katie and Nicole all of the time that they are life savers. We brought our puppy here at 1 years old - a small wild, energetic Jack Russell who knew every time I was on a video meeting to bark his head off and embarrass me EVERY TIME! Walks were out of the question since he would pull on the leash to the point he would choke himself... sitting on the deck was a nightmare in our own backyard because he would bark at the wind (yes, the wind), the leaves moving, the birds and obviously the neighbors. Does this sound familiar? I questioned my decision of getting a puppy and then I found Max K9. We did a 3 week Board & Train where I was super hesitant of dropping him off (because no one wants to leave their baby anywhere), but they were so good with sending video progress and pictures and including my husband and I in the process. I joke with everyone that I think they implanted a program into his brain! Lol! The transformation was unreal. We were instantly able to communicate with him and actually go on a walk.. outside in the real world. What a breath of fresh air, literally! Max K9 has given us the ability to live an active lifestyle and have our pup enjoy it with us. Hikes, traveling, morning walks, trips to the store, brewery visits, long car rides out of state... you name it. I would do it all over again if I had to without a question. So if you've made it this far, thanks for reading. I hope this helps you make your decision to having a better relationship with your pup and enjoying life with them every step of the way.

The BEST training service you will ever use. My fiancé and I rescued a large rotti mix, Keiko, in…read moreJanuary. We were having trouble trying to help him adjust from living in the south on a large property to living in a one bedroom apartment with cats and a smaller back yard. We were set up with our trainer, Jim, he educated us on how to handle Keiko properly (from basic obedience to different enrichment), build a better bridge of communication and help with his confidence. Our last session Keiko even decided he was going to try one of the obstacles from maximum K9's agility course (no prompting from us) shocking both me and my fiancé. Safe to say Keiko loves Maximum K9 as much as we do . Since our training we have been able to do so much more and get Keiko better involved in our activities (which we know he loves). They also have so many great treats, toys, and training tools for those at varying levels in their store portion.

Bought a boa from their website. Overall great experience.... A++ Communication. Super easy…read moretransaction. Thank you!

I contacted Jungle Bobs Reptile World to ask if they would adopt my fire belly toad of 11 years…read more Tyler responded within minutes of my email. We set up for a drop off. Kind, professional and very helpful. This emotional transition turned out to be a moment of relief and happiness knowing my fire belly toad is in the right hands. Thank you soo much! I feel peace of mind.

I have been visiting this shelter for a couple of years usually donating old bedding and towels…read more Every so often we check to see if they have a medium sized dog. This visit we asked if they had a small to medium sized dog and the woman who worked there hesitated and said how about a 30 pound dog. I said sure why not, let's take a look. She brought us to a private room and let us check out Whoopie, a cute terrier mix. She stayed with us a long as we wanted to make sure that we were a good fit. We fell in love with Whoopie and filled out the paper work. The next day we got a call and were notified that we were accepted for adoption. We rushed back over as soon as we could, signed a few papers and off we went with our new 3 year old girl. The employees that work there are so nice. They answered all of our questions and made sure to give us Whoopie's favorite bed and all of her toys and a few days of food and treats. We tried other private shelters and rescue facilities previously and had bad experiences with workers/volunteers on a power trip. They made the adoption process so difficult even though we had adopted a 6 year old Jack Russell that lived with us for 10 years until he passed. So we are experienced with shelter dogs but apparently that didn't matter to the private shelters. Any way NFAWL or Southold Animal Shelter is great and the employees are very kind and will show your around if you are interested in just looking or adopting. They also have a beautiful bunch of cats, I'm allergic so no cats for me. Also guinea pigs and ferrets and maybe some other creatures. Conveniently located across the street from Greenport Brewery, so stop in after a drink or 2 and check out some beautiful animals.

My husband and have been coming here every so often to donate blankets and towels and to check out…read morethe dogs for adoption. We lost our Jack Russell 3 years ago we were hoping to find a similar small dog. Two weeks ago we asked if they had any small dogs they said they had a medium size dog and showed us Woopie who is a 3 year old mixed terrier and was also housebroken! She was so sweet and lovable we knew immediately she was the one for us! Everyone at the shelter was very nice and helpful though out the whole adoption process. I would hope more people would consider adoption before buying a dog.