On July 30th, The Braydon Apartments management was notified of a severe biohazard contamination in…read morethe community pool from a child's diaper accident, yet they knowingly left the gates unlocked, failed to post closure notices, and shrugged off responsibility by claiming it was a corporate matter. Under California Health and Safety Code and Title 22 regulations governing public and multi-family residential swimming pools, upon receiving notice of a fecal contamination incident, onsite management and designated pool operators are legally required to immediately evacuate and close the pool, physically remove the solid waste, adjust and hold hyper-chlorination and pH levels for the mandated disinfection time, lock or secure the pool enclosure gates to prevent all entry, and prominently post explicit "Pool Closed" warning signs at all access points until water chemistry tests confirm safety and public health compliance. None of this was done. I will be informing corporate of their complete lack of management and that I was one of the people who unknowingly swam in that pool.

Unfortunately, they botched my application by giving away my unit to someone else. After returning…read moreto look at my minimal options, missing information kept popping up on their screen. After all the hassle, their third party screener resulted in a conditional approval of which their on-site management team did not know how to interpret it. RentGrow does not determine applicants. Site does. We found a much nicer property in American Canyon, trilevel townhome with fpi managment with same screener co. and a minimal $700 deposit 2 car garage and 1 free month rent. APPROVED and Manager called me same day to congratulate and welcome us to their community. LIKE WOW! It was truly God's blessing that we were treated fairly elsewhere. I do not regret wasting 10-12 days of my time, over $175 of fees to walk away and be treated better elsewhere. It was a disappointing experience for us at the braydon.

I have lived in the Montrachet Apartments for 5 years and I am going to renew my lease for the…read moresixth time this coming May. Living here has been a blessing! It has everything you could want in an apartment community: 1. Wonderful amenities: pool, gym, guest housing 2. Beautiful apartments: quality appliances, great floor plans, lots of storage, well-built structures (quiet). 3. Fabulous location: right on the bus line to get up valley with ease, great shopping just steps away, and just minutes to downtown Napa. 4. Well maintained: the maintenance staff is professional, prompt and spot on. They really care about our community. 5. Amazing staff: I cannot say enough about Tammy, Ashley and Malissa. They are on top of their game and are ALWAYS there to assist me with kindness. The bottom line, I would recommend Montrachet Apartments 100%. You get what you pay for. In the Bay Area housing is a real gamble. I would much rather pay a little more for premium housing and improve my quality of life.

I broke my lease during the 30 day trial and moved to a much better complex nearby. Despite looking…read moreabsolutely beautiful and having nice amenities that's where it stops.? Residents don't pick up after themselves and there was a lot of pet waste despite the cleaning crew coming around everyday. The floors were so thin you can hear the downstairs neighbors walking. The plumbing in the bathtub was busted. Maintenance came out and looked at the soft, water logged wall and said it was "normal", despite obviously being a plumbing leak some point. This was the last thing I needed to get myself out of there.

We had a great experience renting through Napa Keyrenter. They made finding an apartment quick and…read moreeasy. Lisa was very attentive and always explained things thoroughly for us, especially when we were signing our lease. They are also quick to respond when we need repairs done in our unit. We have had frustrating experiences with other property management companies in the past and have been very happy with keyrenter so far. I would highly recommend renting or leasing through their company!

From the owner: We work with you to create fair rental prices based on current market value, and provide you with…read morevaluable insight to make sure you have the right information needed to increase your earning potential. Don't let your property become a revolving door for bad tenants, let Keyrenter locate the right tenants for your property and help you boost your bottom line. Don't deal with the stress and frustration that comes with trying to deal with property management alone, partner with a team that will be able to handle the hard work for you!

bugs, bandaid fixes, amenities are not to be relied on being available. Residents don't follow…read morelease guidelines. Things get broken or damaged cause people let their kids run a muck and mess up the plants on site. Water bill is combined between surrounding residents (shitty), needs to be renovated to be more efficient for modern life.

very spacious inside, well maintained and friendly people that works here…read more But has one big problem, there is no control on how many cars you can have per apartment. and this causes that some residents can have up to 6 cars. and worse, the cars has the same spot for several weeks. so if you have two cars, you will spec ted to park one inside and the other on the street. or come from your job before 3pm

When you view the unit it seems nice. Look again at the build quality...do the corners and trim…read moreline up. Do you see light through the door? Test you senses and do a sound test so you can tell how much sound carries from other rooms which can include your immediate neighbours and people in the hallway outside. They will hear you and you will hear them. Flush the low flow commodes and turn on the shower and water to be sure the water pressure is right for you, because it will not improve. Check the appliances to assure they work. Same for windows blinds and sills...are they clean? Is the place clean? Test the phone /internet sources...do they work in every room? Pay attention to your cell signal and see that your cell has reception inside as most apts don't have good reception. You might have to take calls in your car or outside. Walk around on the property and look at each of the garbage areas as some of the areas have big overflows of refuse each week. Listen to the outdoor sounds when you are inside the apartment. Car alarms at adjacent car dealers...sirens...trucks. Look at the carpet and if you move in make sure to vacuum and rake it every week to stop the cheap carpet from matting, because if it does...you will be charged for it when you leave. Be careful about your neighbours as if there are children, you are as good as living with them (sound). Low Income Tax Credit Property - if you plan to apply for a low income unit do this first: Go to the Ca State Treasurer site and read the *compliance* terms for this program...look at the max rents and income requirements. This company and the current Property Manager make a lot of mistakes in direction about how to properly complete the forms. They don't know the details they must know, so you have to get this data another way to avoid being blamed for noncompliance. The directions are attached to the forms provided at this site. This mistake thing is a huge issue with this company and the current Manager. The Manager, Linda is weird. She has no backbone to deal directly with issues and this results in every tenant concern being stated to other tenants by this manager. We have all heard from Linda about the concerns of fellow tenants. This is an amazingly manipulative behaviour -- for no other reason than the Manager refuses to directly address issues with a response that deals with that issue. This Manager also behaves by making repeat undermining statements to tenants about St. Anton and the Director of Property Management -- who is foolishly permitting this manipulation. This causes a lot of petty gossiping and tenants have been ganged up on by others at the manipulation of the Manager. This apparently is a long term well known Napa problem with this Manager who has a lengthy history of this undermining activity. So, know the pettiness and keep your head down. The way to avoid this is to avoid any direct contact with the Manager...work through the Leasing Consultant. Knowing this...if you continue to wish to live here...well? It is irritating. Our experience was bearable for a while, but as our children grew older we did not wish to expose them to the gossiping that was imitated and repeated by their local friends. We stopped their exposure to this caustic behaviour. We moved out. As for amenities...older computers, a tele , and a brief afternoon child program. The gym is tiny. We did not use it. The pool was good for our kids and it was clean. This is odd, but the Manager locks the door near the pool, so you have to walk to the main entrance on the other side of the building to refill your water or take advantage of the beverages offered. If there is an emergency...you have to run to the front of the building to get in...very weird for no apparent reason...perhaps not safe. Don't expect that contacting the Director will solve a concern. The woman is managing too many properties to engage so she ignores. The company should hand over Property Management to a management company, because it has grown too large and they don't have the talent to keep it in house. If you think you can live here for a while it will be fine, but know you will deal with all this stuff and more before you move on. Much of this can be managed by avoiding Manager contact and shutting down or keeping your distance from all gossip. If you have children, plan outings and control exposure.

I can't say enough good things about Sulema Avila! She made my entire moving process smooth,…read morestress-free, and incredibly positive. From the very beginning, Sulema was attentive, responsive, and professional. She kept me clearly informed every step of the way, answering all my questions promptly and thoroughly. It felt like she genuinely cared about making my move as easy as possible. I am so happy with my moving experience thanks to Sulema. If you're looking for someone who will truly partner with you and make your move a breeze, she's your person!

I'm updating from 5 to 4 stars because the complex gave a notice about repairing the asphalt and…read moremany cars had to be moved or they'd be towed. I was on vacation, but luckily I got someone to move my car for me while I was away. The notice was posted around 1.5-2 weeks beforehand on the door and a reminder email was sent 2-3 days before the repairs happened. I just think there should have been a bigger heads up and the complex should have sent an email immediately along with the door fliers when they knew about the repairs.

The condition of this apartment complex is a direct reflection of the manager's lack of concern,…read moreaccountability, and attention to detail. Routine maintenance appears to be neglected, and many issues remain unaddressed for extended periods. The property is poorly maintained, creating an environment that feels uncared for and uninviting. Common areas, landscaping, and overall upkeep suggest a lack of pride in the property and a failure to meet the basic standards residents should reasonably expect. A well-managed apartment community requires consistent maintenance, timely repairs, and proactive oversight, all of which appear to be lacking. Residents deserve a clean, safe, and well-maintained place to live, and the current condition of the property falls short of those expectations."

As a current tenant, I want to share my honest experience living here so that others can make an…read moreinformed decision. First, if you do not have an assigned parking spot, be prepared for a first come, first serve situation that essentially makes you a prisoner in your own apartment. You pay rent and utilities just like everyone else, yet securing a parking spot is a daily stress with no guarantee. On top of that, we have dealt with a cockroach problem that has added to the frustration of living here. Getting management to respond to maintenance issues or concerns is a challenge in itself. Despite sending emails and following up repeatedly, there are issues in my apartment that remain unresolved to this day. But the most serious ongoing problem I am dealing with is a neighbor above me who plays drums -- and I mean full drums -- that can be heard and felt throughout my unit at any time of day. It does not matter whether it falls within quiet hours or not. I have been woken up, my walls have vibrated, and I have had zero peace or comfort in my own home. What makes this especially unacceptable is that a member of management personally came to my apartment and heard the drums firsthand. I was told it would be handled. It was not. I am still being woken up. I am still documenting. Nothing has changed. I have serious health issues, and sleep and rest are not optional for me -- they are medically necessary. This situation has affected my health directly. No tenant should ever feel anxious in their own home wondering if drums are going to start up again. No one should have to beg management repeatedly for basic peace and quiet. If you are considering living here and you have neighbors above you, please know that if those neighbors disturb you, management may not do enough to help you. I hope my experience spares someone else from going through what I have been through.

I am beyond frustrated with the management of my property, especially with how my December payment…read morewas handled. My check was somehow "lost" during the holidays, even though the money was clearly taken out of my account. When I called to resolve the issue, Emma--the manager--left me on hold for over 20 minutes only to tell me she was "confused." This is completely unacceptable. I have proof of payment, yet I'm being asked to pay rent again as if it's my responsibility to fix their mistakes. This isn't the first issue I've had. I've submitted maintenance requests over and over again. My washer and dryer have been broken for more than four weeks with no resolution. My fridge has stopped working twice, causing me to lose food both times. Despite these serious issues, getting anyone from the office to answer the phone or follow up has been nearly impossible. I hate to say it, but the service I've received--especially from Emma--has been incredibly unprofessional. My unit has had constant problems, and the lack of communication, accountability, and urgency is unacceptable. I'm tired of being ignored, blamed, and inconvenienced when I've done everything I'm supposed to do as a tenant. This entire situation has turned what should be a peaceful home into a source of stress, especially during the holidays. I'm extremely disappointed and expect this to be addressed immediately. Anytime I asked to talk to the manager she is always out or not available according to Emma I need someone with a higher authority than Emma to reach out to me it seems that she doesn't have a supervisor and she slides everything under the rug I would definitely investigate her if I was her manager or upper power please someone from the Saratoga management reach out to me I've only anyone is thinking to rent here they should not !! They should not think of even contacting them the chances of them calling you back or slim unless you're looking to rent for the first time here

Just moved out after living here for two years. Only moved for an upgrade as I enjoyed living here…read more Lisa is a great property manager and made the move in and move out process a breeze.

I have lived here for closer to six months and my experience has been nothing but great…read more Lisa, the office manger, is quick with correspondence. She moved my move in process along at the pace I was hoping for as someone who was unbearably excited to move in. She was super patient with me and my thousand questions as I read every word of my lease agreement and was nothing but gracious the entire time. The maintenance tech, Edwin, is such a lovely person. He is knowledgeable, attentive, and never makes me feel like a burden when something comes up. He is always so quick to offer a variety of solutions too, which I greatly appreciate. When I do have a maintenance issue, both he and Lisa are quick to get on it and the company is not cheap with their fixes. He takes his time to do things right and they purchase quality items. In fact, shortly after moving in there was a large item that needed swapping and when I brought it to Lisa's attention, she didn't think twice about it. They reviewed and approved the switch and had it swapped within 48 hours. Unheard of service!! I love that the laundry machines run on Bluetooth so I don't have to worry about carrying quarters, I just bring my phone. I have never once had to wait to do my laundry and I have gone at varying times of the day and varying days of the week. I have not yet experienced any major noise issues and my guests have always found a place to park (in a designated guest spot). The heater situation has worked perfectly. I didn't think it would heat up my place but those babies really crank out the heat! I've had no issues maintaining a warm temperature when it's cold out. The only reason I am giving four stars and not five is because there is no central air conditioning. Each unit has an air conditioning unit that sits flush with the wall though. That, and not having a dishwasher. All in all, I would HIGHLY RECOMMEND moving here!!!! He vivido aquí por ya casi seis meses y mi experiencia ha sido excelente. Lisa, la administradora de la oficina, es rápida con la correspondencia. Ella movió mi proceso de mudanza al ritmo que esperaba como alguien que estaba insoportablemente emocionada de mudarse. Fue muy paciente conmigo y con mis miles de preguntas mientras leía cada palabra de mi contrato y fue amable todo el tiempo. El técnico de mantenimiento, Edwin, es una persona encantadora. Él está bien informado, es atento y nunca me hace sentir mal cuando surge algo. Siempre es muy rápido para ofrecer una variedad de soluciones también, lo cual aprecio mucho. Cuando tengo un problema de mantenimiento, tanto él como Lisa se apresuran a solucionarlo y la compañía no es barata con sus arreglos. Se toman su tiempo para hacer las cosas bien y compran artículos de calidad. De hecho, poco después de mudarse había un artículo grande que necesitaba ser cambiado y cuando se lo señalé a Lisa, no lo pensó dos veces. Revisaron y aprobaron el cambio y lo cambiaron en 48 horas. Servicio impresante!! Me encanta que las lavadoras funcionen con Bluetooth, así que no tengo que preocuparme por llevar monedas, solo llevo mi teléfono. Nunca he tenido que esperar para lavar mi ropa y he ido a diferentes horas del día y diferentes días de la semana. Todavía no he experimentado ningún problema de ruido y mis invitados siempre han encontrado un lugar para estacionar (en un lugar designado para invitados). La situación del calentador ha funcionado perfectamente. ¡No pensé que calentaría mi casa, pero esos calentones realmente trabajan super bien! No he tenido problemas para mantener una temperatura caliente cuando hace frío. La única razón por la que doy cuatro estrellas y no cinco es porque no hay aire acondicionado central. Sin embargo, cada apartamento tiene una unidad de aire acondicionado que se encuentra al ras de la pared. Eso, y no tener lavaplatos Yo ALTAMENTE RECOMENDIO mudarte aqui!!!

Gregory and his team were very helpful and pricing was super reasonable. I will definitely be on…read morethe look out for his next estate sale. Please check them out and I promise you wont be disappointed. Thank you Gregory and team.

Loved my experience today and thought Gregory was very reasonable. Walked away very happy and love…read moremy new finds.