I went to have my back filling replaced because it has worn out leaving a hole in my tooth. It was very close to the gum nerve and the dentist was amazing. However, after 21/2 months my tooth has started to become sensitive to hot and cold and I have made another appointment with her. I do not have personal insurance coverage for dental because honestly, I have been pretty fortunate with my teeth. I will let everyone know the outcome of my second visit. I did pay a lot out of pocket for one silver filling. read more

I have been a patient here for about 5 years I think. They have always treated me with kindness and care. All of the staff are very friendly and pleasant. The combination of parking, location and hours of operation are hard to find in the city. Plus you can get other shopping done while there! read more

Dr. Fay and her assistant did an amazing job on all my fillings in my wisdom teeth. They are amazing professionals and have my complete trust in their abilities to treat any type of dental issue. After all my visits it is like visiting friends or family and not a dentist ! Way to go Dr. Fay and all the staff who work at Riverdale Dental ! read more

I would love to give a big shout to David for giving me back my beautiful smile..David is so patient with me(I am not always a good patient) but Davis made me feel comfortable with his easy going and friendly tone and smile..thank you David for the beautiful teeth suzan read more

I decided to share my 2nd review; I just felt I needed to. I had to see a dentist right away; And I was booked an appointment for the very next day; And this experience is why I have to say; The dentist I was assigned to was kind and a professional and that I was relaxed along the way; For being in the chair for a length of time, I would have to stay; She started to work without delay; And she would ask me every so often if I was ok?; When the problems were fixed at the end of the day, I left there; wanting to share, So, once again I would like to say; I don't mind having to come back in anyway; For a filling to be "fulfilled" by The amazing Dr. Faye. Thanks for making the pain go a s _ _ __. read more

I took my 7 year old into this practice on Monday June 24th at 2.30pm. This was an emergency walk in situation in which my daughter had fallen at school, ripped her lip and dislodged a tooth. It was a terrible ordeal for her. As this office was the closest to my home, I was had no other choice but to brave a walk in. I was greeted by the very helpful and kind receptionist. She directed me to fill out some paperwork and immediately got us into see her dentist. Dr. Mona. My first impressions of this office was one of a welcoming and respectful practice and I was relieved that my daughter was going to be seen a dentist so quickly as her tooth was bleeding and in need of emergency surgery. Dr. Mona walked up to us and invited us back to the room. From the first go, she looked utterly annoyed to have us there. Without a word of hello, she started ragging on my 7 year old. "what happened to you?" My 7 year old, who had been through a very rough ordeal, obvious was in tears and was not able to formulate a coherent sentence. Again she prompted in a loud and mean voice, "I asked you, what happened to you? I asked you a question, why don't you answer me". I interjected, and explained the situation to this 'Dentist' on what had transpired. She shook her head, as if in disgust. I was shocked, but given our plight, and my daughter's condition, I was forced to endure this ignorant and disgusting behavior. Her behavior worsened when she examined my daughter. When she started poking around my child's mouth, she obviously felt discomfort and started to cry. To which, this 'Dentist' snapped and yelled at her to "Don't start now. Don't start now!!". What kind of bedside manner is this? She again started to snap back at my daughter saying that, "If you don't want my help, I cannot help you". She then said, "If you don't want it to hurt, I can give you a needle. Do you think that will be better" I was shocked and I snapped back. I said to her, "She is only a child. Don't speak to her like that. Have some respect and practice some self restraint and some bedside manner. Why do you need to be so mean to her? Hasn't she been through enough, and now she has to put up with your terrible attitude towards her". At which point, she toned down and said, "I am only saying what I have to say". I should have walked out of that office immediately, but the situation was dire and my child needed immediate attention, so we stayed and she performed an emergency extraction. I have 2 children, and in all my years of experience with Physicians and humans in general, have I never dealt with such a horrible individual. perhaps she as having a bad day and was taking it out on my child. Whatever the reason, I am shocked and appalled by this type of behavior from a "professional'. I will be taking this matter up with the Royal College of Dental Surgeons of Canada. We are all human beings and deserve to be treated with respect, not with disdain and disgust by those in positions of power and authority. read more

Avoid this place and save yourself a ton of aggravation. I made an appointment waited 3 weeks, showed up to my appointment on time but I was told that "we thought you were not coming so we have to rebook it" Like WTF. Totally unprofessional and they treat you like shit, especially if your a male. DO NOT GO TO THIS DENTIST. Go anywhere else but there. read more

Gerrard Square Very Unorganized! Dr. Walker is the dentist The first appointment my son had his teeth looked at. The hygienist was rough with him in taken xrays. She didn't speak English at all, made it out like she didn't. Second appointment for my son, we waited 45mins, till I said something and suddenly in walks Dr. Walker and the room not even set up. When admitted to the room the tools look unclean especially the mirror tool. Waiting for them running around getting organized, and the dentist no where to be found, she walk into the room and didn't have my son's full file, something was missing, front desk had it. She tells us we will have to make another appointment because of whatever reason (it was an excuse on her part) and on top of that, made us feel like we were blame for them being unorganized. Even when we were there on time. Front desk was the ones that mix up the appointment times and was very apologetic. I question myself on this, them being unorganized to prolong getting your teeth done, so there more work to be done on them. this will = more money. Will be looking for another dentist. read more

To be clear I'm only giving 1 star as you can't give a place 0 stars on yelp, but if that was the case, you best believe this place would get 0 stars. I saw this dentist in march of this year for tooth ache, turns out it was some cavities. He was rough, the roughest dentist I've ever seen. Snuck the needle in when I wasn't expecting it which hurt A LOT. Wouldn't let me spit even though my mouth was filling with blood and saliva until everything was finished. And later on tooth chips as he was drilling and sanding down a hole in an old filling to put a new filling in. That was bad enough the thing that was even worse than this is months later all my teeth are sensitive from this and there has been an on and off tooth pain in the back of my teeth and an increased reactive sensitivity that I've never had before. Don't go here. The dental service is at best described as light torture and the pain and sensitivity afterwards..he might've done nerve damage or some other kind of trauma. read more

I went in specifically to have my wisdom teeth looked at because I knew they needed to come out. They were giving me constant pain. A schedule was set up...examination to determine the course of action, and then take whatever action was required. After the first 2 scheduled visits I was told the wisdom teeth would probably be taken out in 2 weeks. Over a month later I still haven't even had an appointment booked. I have called and twice been told within a week I would hear from them. I never heard from them....keep in mind almost 1 1/2 months ago I walked into the office in pain. I have now scheduled an appointment at a different dentist. I have to pay for another examination, but I have been promised my wisdom teeth will come out within a week following the examination. Very disappointed. When you are in pain you don't want to be deceived or treated with indifference by the people you are trying to get treatment from. I called them to say I would be coming in to pick up my x-rays....they didn't even ask why. read more

Went for a routine checkup. The hygienist was so rough and the tools didn't look that clean. The dentist looked in my mouth for less than a minute and spent 15 minutes trying to convince me to make an appointment RIGHT away to get my all my wisdom teeth removed for $500 each. Had a checkup last year and dentist said to not bother taking them out unless they hurt when they start growing. They are definitely unorganized, keep you waiting, and are out to get the most money out of you or your insurance company. Going to find another dentist. read more

Do not go to this Dental Clinic! For my new patient appointment, they made me wait for an extra hour and when I finally met the hygienist he spent all of 7 minutes cleaning my teeth. 7 minutes! My appointment was at 5:30, he saw me at 6:30 and by 6:37 I was out the door. He also told me I had two cavities and that I would have to return to get them fixed. On top of that they charged me $400!!!! $400 for a 7 minute cleaning, and HORRIBLE service!!!! I'm not evening paying for this since i have insurance, and i'm furious! I will NOT be going back to them to fix the cavity, IF I even have one!!! Do yourself a favour and do NOT go here. It is a waste of time and money. 7 MINUTES of cleaning! What kind of dental cleaning is 7 minutes! What can he clean in 7 minutes??? read more

I've never experience such poor quality service before at the dental place. Riverdale dental is new at Gerard square so I was expecting the dentist to know what they were doing there. Do not make any appointments to see Dr. Rutman. He was suppose to fix my tooth with bonding and he ended up putting 2 different shades and he has the nerve to say that's the best he can do. I had to take my service elsewhere to another dentist to fix it! Dr. Rutman was very unprofessional and didn't seem to know what he was doing. Not to mention a lot older and was not wearing the proper eye gear. That's probably why he didn't see the 2 colours that he placed on my tooth. On top of that, he just looked at all my teeth and billed me an exam charge when I didn't ask for one. Place is a money grab! Warning do not come here! Very poor quality service and job done! read more

Hi I've recently visit a dentist at Gerrard square and needed to cancel an appointment from unexpected emergency with in 24 hrs of my appointment then they told me they were going to charge me for the missed appointment... last year the had made an appointment for me to have a filling done and they never cancelled or told me that the dentist wasn't available and had reschedule the appointment 1 min before when I got there for the appointment...now not sure if I should charge them when they cancelled 1 min before my appointment as they are charging me for my cancelled appointment 24 hrs before!!! read more

Worse dental in the whole wide world. They just care about their money and else is just a dollar giving machine. Their charges are very high and many times not reasonable. I will not recommend to anyone. read more

Unethical. I went twice. Once for a full scaling and inspection and another time just for a scaling. It was only after my second visit that I looked closely at my benefits plan statement of accounts because things felt fishy (according to them my plan supposedly covered all services and that wasn't my experience with my plan before). On the first visit, Riverdale Dental gave me every treatment they could think of: multiple gargles; a brushing training session; and, a flossing training session. They also put heavy pressure on me to get xrays despite the fact that I'd had xrays taken not more than nine months before and I had my previous dentist forward their records to Riverdale Dental before my visit (which the dentist had in hand). Then they threw all of it at my benefit's plan. More than $100 of services were declined. Had the services been legitimate they would've asked me to make up the difference. Any other dentist I'd ever been to even charged me the $5 difference between the rates my benefits plan paid out and the current fee schedule, let alone allow $100 of services sit unpaid on the table (my plan is always on an older fee schedule). I went back another time for a simple scaling (no dentist involved) and my benefits plan paid $250 for that privilege(!). It's after that second visit when I looked at the benefits plan records for the two visits. Even for a simple scaling Riverdale Dental was declined some items they billed my plan for but didn't ask me to then pay for. I felt dirty after seeing what Riverdale Dental had tried with my benefits plan. That simple scaling cost a LOT more than x-rays, dental inspection and multiple units of scaling recently cost my plan at a dental practice that counts Toronto's rich and famous as clients. Now I'm back with my old new dentists far from home and they are excellent as usual (5 star ratings on every single ratings site... St Clair Dental Group). As for the service itself at Riverdale Dental--I didn't have complaints about the politeness or the timeliness of the staff. Of course, I was the first person of the day both times I went. And, the convenience can't be beat. It's on the main floor of a mall which I frequent. But, despite those two minor positives I will NEVER go back there again. PS Guess who my benefits plan WAS administered by (they've since been dropped by my employer)? Manulife, the same company being sued by the TTC for lack of due diligence in a benefits scam. I wouldn't be surprised to see the TTC win its case when I see (and what I've heard) what Manulife allowed to slip through the cracks (haha punny) at Riverdale Dental. read more