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    Riverbrook at Glen Kernan

    5.0 (1 review)

    Services - Riverbrook at Glen Kernan

    Homeowner association

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    5 years ago

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    RealManage Jacksonville

    RealManage Jacksonville

    (2 reviews)

    Southside

    We began working with RealManage in October 2025 after a thorough HOA review process that included…read moremultiple vendors. Their sales presentation was polished and emphasized proactive management, strong communication, and reliable execution. Unfortunately, our experience has fallen significantly short of those expectations. Many of the commitments made during the onboarding process have not materialized. Communication is inconsistent, and tasks often require repeated follow-ups before any action is taken. What was presented as proactive management has instead been largely reactive. We were also told their Jacksonville office would provide accessible, local support. In practice, the office is only open two days per week, limiting its usefulness and availability to our community. The accounting side has been particularly concerning. Transactions are frequently posted to incorrect GL accounts, requiring board members to identify errors and request corrections. This creates unnecessary work and raises concerns about the accuracy and reliability of financial reporting. Homeowners have also voiced ongoing frustration. Feedback from our community indicates that calls and messages often go unanswered, and residents have had difficulty securing confirmation for amenity reservations--even after paying required fees. Basic responsiveness and follow-through have been lacking. Additionally, we were promised a user-friendly mobile platform and streamlined online ARC and reservation system, neither of which has been effectively delivered. Operationally, responsibilities appear misaligned. The HOA President is frequently asked to sign documents that should be handled by the CAM in accordance with board decisions, creating inefficiencies and added burden. Property management execution has also been lacking. Needed repairs to the amenity center have been delayed due to a lack of experience and follow-through from the assigned CAM. Previously, we relied on a more experienced manager for guidance, but without that support, board members have had to step in to fill gaps. This has been especially evident in larger projects. For example, during our playground replacement, the CAM has only been onsite once, while a board member had to take time away from work multiple times to coordinate with contractors. Additionally, after a county permit was placed on hold pending a landscape architect, it took two months without resolution until a board member ultimately sourced one. Meanwhile, the playground equipment remains in storage. Vendor management has also been an issue, with multiple vendors reporting payment delays of 20 days or more. Overall, the gap between what was promised and what has been delivered has been disappointing. The lack of communication, repeated errors, delayed execution, and need for constant oversight have made this a frustrating experience for both the board and the community.

    I can't speak highly enough of Real manage and Spencer Deveaux and the outstanding service that is…read moreprovided. From day one, Spencer has demonstrated professionalism, responsiveness, and a deep understanding of what it takes to manage a property efficiently and with care. He consistently goes above and beyond to ensure that everything runs smoothly, whether it's handling maintenance issues with speed and transparency, communicating clearly with tenants, or keeping owners in the loop with timely updates. His attention to detail and proactive approach have made all the difference.

    Riverbrook at Glen Kernan - homeownerassociation - Updated May 2026

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