They broke into my car multiple times. Very unsafe area. Wouldn't recommend this apartment complexread more

Management at Terrabella does not respect younger residents from my experience and tolerates…read morebullying from older residents who they are friends with . Not accommodating to residents they don't personally like and will make it difficult to live there . Read your leasing agreement carefully , they will try to trick you into staying and paying longer than you want . Walls are very thin and anyone on the floor below you can hear everything, every step you take . If you have kids or babies recommend staying on the 4th floor where you can't hear anyone above you , apartments aren't quiet when you have neighbors :)

We moved here in June 2019 and have been very happy with our move-in process. Anything we needed…read morerepaired or updated was done super fast and to our satisfaction. The staff is courteous, helpful and professional as well as welcoming and friendly. We love it here and the location is great if you want to live in Atlantic Beach! My mother has been a resident of AB since the late 80's so we've seen this complex turn over ownership and are so happy that it's finally been purchased by a company that has brought it back to life! It's beautiful!!! George & Cat Sullivan

$4,000 deposit, which I know will not be refunded. Fees galore! Fee to park your car in front of…read moreyour building. Fee for the washer and dryer. Fee for maintenance. After all the fees, monthly rent is increased by $250 from the quoted base rate.

Pros: There is great access to the beach and my work at Mayo Clinic. The location is also walking…read moredistance to many great restaurants and amenities. The fridge and dishwasher are large and spacious. The gym and pool areas are nice. Cons: Shower pressure is very low in the apartment. The dryer is very inefficient and can take up to 3 cycles to fully dry clothes. The communal recycling and trash areas are almost always filled to the max. The apartment is incredibly noisy due to the traffic from Beach Blvd with no attempt at noise abatement. It is bad enough that I had to move from the bedroom next to Beach Blvd, which appears to be the master bedroom due to a much larger walk-in closet, to the smaller bedroom. I was told I could have a garden on the rooftop terrace but there is no water faucet to water plants on the terrace. It is advertised that there is a common bike storage area but it is completely full. I would say that that these are acceptable for a cheap apartment, but this is advertised as a "luxury" apartment. Edit: In addition to the above complaints, if you accidentally forget to pay rent by the 4th of the month they automatically add late fee that is 10% of your rent. Such luxury. Reduced from 2 stars to 1. Oh, also my window leaked like crazy last week during some rain, and it was gushing into the apartment. I've never had these many issues in any of my previous apartments. If you want to live in an apartment complex that is full of vampires that suck your finances instead of blood, Bluwater is your spot.

Disappointed by Misleading Presentation and Safety Concerns…read more I discovered that the complex hosts multiple sober-living or rehab-related residences. This has had a significant impact on the overall environment and sense of security. For instance, there have been repeated incidents involving emergency responders, including overdoses and police visits, which make it difficult to feel at ease in what was marketed as a "luxury" community. It's not uncommon to witness disruptive behavior near the pool and shared areas--loud arguments, offensive language, smoking, and public discussions of personal struggles. While everyone deserves a chance to recover, the absence of boundaries and oversight creates discomfort for paying residents who moved in with a different expectation of privacy and tranquility. I was told that these facilities and their residents fall under "equal opportunity" protections, with no acknowledgment of the broader safety or quality-of-life impact on long-term tenants. Bottom line: If you're paying premium rent expecting a peaceful, secure, and professional residential setting, you may want to ask very direct questions about who else is sharing the property. Transparency is lacking, and safety concerns are not being taken seriously.

The Promenade at Mayport was my first apartment in Florida after moving from Maryland in 2014. I…read morehave met some really great friends/neighbors. The office staff have always been here to help when I had any issues with my apartment. I love living at one end of the complex as it offers more privacy and a wonderful view of the lake. However, there are lots of feral cats and the raccoons keep multiplying. They also built a new housing complex across the lake and destroyed the view by cutting down a ton of mature trees. The pool is nice and they offer gas grills you can reserve. There is also a small gym and laundry facilities if you do not have or wish to buy a washer and dryer. The location makes me feel secluded which was good at first, but I work from home and have decided to move to another location that offers more convenient shopping and dining options. If you are in the Navy this is a great location as you will be five minutes or less to the Mayport Base.

Management is very nice they keep property well-maintained. They have a dog park, play ground, pool…read moreand on site laundry and it's close enough to walk to the beach.

This is the 5th time my ac unit has broke. I have been without ac this time for over a week. When I…read morecomplained to the manager she said and I quote " nothing in your lease says you have to have air conditioning ". This place is a total rip off! The units are crumbling apart, there's mice in the walls, appliances are old and barely work. Update: still no air conditioner. No call. No email. No text updates. Management is just, for some reason, not wanting to fix the air conditioners in our complex. They've been out now for over 2 weeks!!!

I've truly loved living here. As a single woman, feeling safe and comfortable in my home is…read moreincredibly important to me, and this community has given me that peace of mind from day one. The environment feels warm, welcoming, and well cared for. One of my favorite things is the location. You can actually feel the ocean breeze, and being so close to the water adds such a calm, refreshing energy to everyday life. It's a quiet, relaxing place to come home to. I've never had any issues during my time here. The property is well maintained, and the overall atmosphere is respectful and peaceful. It's been a really positive experience for me, and I'm grateful to call it home. I've lived here for over a year now, and I can confidently say I love it. As a single woman, feeling safe and at peace in my home is everything -- and this community has absolutely given me that. The open floor plan and ocean breeze (yes, I keep my windows open often!) make it feel light, airy, and incredibly peaceful. It truly feels like a retreat at the end of the day. The location is unbeatable -- so close to Kathryn Abbey Hanna Park and great local restaurants, which makes weekends easy and enjoyable. The office staff could not be more professional or friendly. Every interaction has been positive. Maintenance response time is quick and efficient, the property is extremely clean, and the amenities are very well kept. The gym is honestly underrated -- clean, convenient, and rarely crowded. My neighbors are friendly and helpful, and with many military families here, the atmosphere feels respectful and community-oriented. I know there are some negative reviews out there, but I would encourage anyone to come see it for themselves. My experience has been firsthand, consistent, and overwhelmingly positive. I truly love calling this place home.

These reviews are spot on. The worst Apartment Complex I've ever lived at. Broken washer that was…read morenever fixed after multiple attempts, maintenance man finally said to "keep complaining and maybe they will replace it", they never did. AC not cooling properly so it ran continuously just to keep temp bearable, this caused electric bill to double the last several months. Requested AC be repaired and shared what it was doing to the electric bill at least 5 times, each time was told someone would look at it but it was never repaired. Management looks for any excuse to fine and staff doesn't help with any issues. Do yourself a favor and avoid at all cost!

Horrible! We made an…read moreappointment to look at renting an apartment. The representative would not talk to us much until we produced our driver licenses and said we could not see a unit until she was able the SCAN them. Given our home state does not require one to CARRY a license, but only requries that one be licensed to drive, we don't keep them with us. Both of us have military IDs however. We were informed that a US Government-issued military ID was insufficient -- apparently because they could not be scanned (they can.) We left without ever having seen a unit. But there is GOOD news! :) We went to look at the places at Enzo were we were met by two very professional, pleasant and helpful representatives who were glad to show us around and take our application. They wanted to hold onto our IDs while we were out with the their employee -- entirely reasonable, we thought, given the "stories" one hears. So, bottom line is we found a better place than Ocean Park where we were well received and their was no discrimination against folks carrying military ID cards.

Great location and amazing Maintenance crew…read more I lived here for 3 years and had a great experience. The best was when we had an A/C issue and they fixed it same day within 2 hours of submitting the request. The maintenance crew is very fast and all great people, the office staff was also very accommodating the entire time we lived here. The trash service is great and the dumpsters on site are very useful, unlike other complexes that have horrible rules with dumping and compactors that are always full. When I moved out this year Kaitlin the manager gave me extra time to finish cleaning out our apartment and garage which helped out a ton with my busy schedule. Don't listen to the people giving a 1 star for "drivers license" issues, they are just making sure you're not a criminal and keeping the neighborhood safe!

Me and my husband have lived here for only two months and broke our lease due to a few reasons…read more Whenever we first moved into our apartment, the A/C was BROKEN. We had to bother the office for over a month until they finally got contractors to fix it. We also had some minor issues with some of our appliances and the electrical not working in the kitchen (thankfully those got fixed fairly quick). Also, there is a weird smell that will not go away in the apartment and I was constantly getting sick from living in there. Another reason why we decided to leave was due to the amount of homeless people lingering around the apartment complex and dumpster diving. I also heard that the hobos caused vandalism at the complex as well. Lastly, a lot of the neighbors are really strange here, like, I don't even know how to describe them. All I know is be careful if you live on any of the top floors because some people will want to fight you if you don't act like you walk on eggshells.

It started from the beginning of the rental. Pay attention to the red flags. Shelby, an employee,…read moregave me the wrong information about making my first payment and deposit. She told me it would cost around $5.00 to pay via credit card, but in actually, it cost me around $55.00. If an employee can not give the right information to renters, then she should not be giving out information. I consistently was given the wrong information or no information. I gave my required 60 day notice with Alice, the manager. I was paid the two months rent and was told by Alice, the manager, that the one day rent and utilities would be taken out of my deposit. This was another lie in order to take as much money from my deposit as possible. She took out $100 late fee for a one day -$45.00 rent that was to come out of the deposit. In fact, I wanted to pay the $45.00, but was not able to online. I emailed Alice that and she said it would come from the deposit. The greed. The property management and Alice took out a $100 late fee. I paid my rent on time throughout my rental period. The late fee affects my next rental. Neither the property management or Alice cares about that. I was supposed to be mailed an inventory of the money that was taken out my deposit. The property management/Alice never sent it to me. It took over a month for me to see the final rental inventory. I only received it because a new employee sent it to me via email. The apartment had sugar ants in the cupboards and on the kitchen surfaces when I moved in. I emailed and spoke to the assistant manager, who told me she was sorry I had sugar ants. Yes, she was sorry I had ants. I did not move in with the ants. They were already there. I noticed it the second day after I moved in. Another of way of not taking responsibility for their property. Maybe they treat other tenants better. Maybe it was certain prejudices coming up. I do not know. All I can say is, Do Not do It!The employees and property management company are the worst I have experienced in my rental life.

My husband and I love Atlantica Apartments As a military…read morefamily it's perfect for us and it's LITERALLY a couple of minutes away from base. I'm very happy with the new manager Kevin Snider and the rest of the staff. It's PET FRIENDLY There's a dog park perfectly suited to let your pets play, so as an animal lover I was excited about that feature. The apartment community is gated and the pool and grilling area is perfect for gathering family and friends. In short, the staff genuinely care and it shows. Neighbors seem nice and it's a very well kept community. Come and see it for yourself! As your new neighbors I hope to meet you in one of our community events.

If I could give this place 0 stars I would! Management is trash. Nothing ever gets fixed. My entire…read morebuilding has been without A/C since December of last year! Don't even try putting in any maintenance request or trying to speak with a manager. Leasing Office/Front office is NEVER open! Do not move here unless you want to be in 100 degree weather inside your apartment!!!