I took my furkid in because of an infected eye. I wasn't a regular, and this clinic was very generous in scheduling us in, which was INCREDIBLE. It turned out both ears were infected, causing a secondary infection in the eye. The care was great, but when I asked about getting an antibiotic for his eye, I was told the ear meds would cover the eye problem. One additional treatment was needed ten days later, yet the eye continued to mat with pus and seep. I called the Monday after the second treatment (which landed on a Friday) because I was very concerned about the eye. It wasn't getting better, but instead, it was getting progressively worse. I connected with an answering service. The following morning, I sent an email with a photo of his eye requesting antibiotics. I received NO call back OR email on that day. The following day, still nothing. I called twice more, again receiving an answering service. The office FINALLY attempted to contact us late that morning, about the time our dog died from the infection. I later learned the doctor was on vacation. Attentive and knowledgeable, I believe she could have saved him. IF I'd known of her absence, I would have travelled as far as I had to, paid whatever the cost, to save him. The delay in communications cost us dearly. We lost our most beloved Leroy, and it was preventable. The doctor reached out, heartbroken with the news, and has assured me measures have been taken so this doesn't happen again. I do NOT believe in any way this was malicious. However, it doesn't matter. It doesn't change anything. He is gone. PLEASE note. We received excellent care for Leroy before the turn for the worst. We again received excellent care for our cat, Isaak. And again, for a stray that wandered onto our porch. The lack of communication was the issue, not the personal care given to our furkids. read more