Dogs were there for one day and left with kennel cough. They need to do a better job of cleaning…read moreand ensuring all dogs are vaccinated

This veterinarian clinic. Spaded my brother's cat. 3 days later they took them in because he was…read moresick these people tried to tell them that the cat had fleas so bad that he was anemic. Well if that's the case why didn't you say something when they were brought in. Then denied heading anything to do with the way he was. I would not take my pets there to save my life. Cuz they don't care. I find out this is their fault. So please do not take your pets to this clinic. they are not compassionate and they do not care. They sent the cat home sick that we had to put him down ourselves. And before his surgery he was fine running playing they don't want to take responsibility for when they do something wrong. That is just not right at all. So one more time please please do not take your pet to this clinic for boarding or for anything.

Great, patient & kind staff. They are popular & very busy, so donot wait to the last min to…read moreschedule your appt. Donot become upset if you cannot just walk-in. Theyre not a walk-in clinic, they are not an ER. They love pets & try to do what is best, but you must be a responsible pet owner for your pets' ultimate health. They will provide such education for you, too!! Ask them anything! Four vets, many vet techs,vet assistants, care coordinators, & groomers. ​​

If you have an emergency during working hours they won't see you. Happened twice on the last two…read moreyears. Been a customer for 7 years. Would never trust them again.

Super peole Dr. Heins is the best and would not take my.dogs anywhere else. The team of…read moreveterinarians are top notch and the staff is awesome. The prices are the best around and care is the best. Cannot say anything bad about the clinic.

I'm in the area as much as half time both for recreation and to care for my mother. Last year my…read morefurry little girl Roxie, started to break out again with her allergies. It had been a while but I knew that severe hives would be next and desperately looked for a vet in the area. We were most fortunate to find Dr Hines who saw her almost immediately. The hives began to appear while in the exam room and I knew she needed the usual steroids. But Dr Hines was the first vet we'd seen since 2010 who offered to treat the cause with a simple vaccination rather than just her symptoms! He's also gone on to prove his hunch that her weight wasn't simply from having over ate in years past but due to years of steroids as well as very low thyroid. He will stay our Vet so long as we keep dogs. He is well worth the drive and truly cares. Our naughty puppy is also in his care now.

The best praise I can give is that my dog loves his doggie daycare day at Pampered Paws. He has…read morealways come home happy and definitely tired out. The staff are always kind and let me know how he did and sometimes who he especially had fun with that day. Kovu can't wait to go back the next time. We have used the boarding also, but only for a night or two and he was fine with that also.

Pampered Paws is very well organized when planning your stay. The staff is friendly and kind. They…read moredidn't mind that I called for a report during the week and had detailed notes. Our pups were there all last week and seemed happy when we picked them up.

My little girl needed a follow up for her shots and meds. He got greedy fast. Really greedy. When…read moreI questioned the estimate he said he might be able to lower the charges a little bit saying "I could lose my license if...". He didn't approve of my getting my kitty's meds from Chewy (drastically lower cost) or the local compounding pharmacy. Her initial prescription was ordered by his cooperating pharmacy on the east coast. 2 click pens were paid for (per my call to that pharmacy) but I was only given 1, yet paid for 2, later the 2nd was "given to me as a courtesy". The estimate was lowered from $610 to just under $200 for shots and weight, no exam. My little girl was howling and hissing after being manhandled. The building is deteriorating, walkway broken up with lots of debris, lots of scratches and chips in exam rooms, lots of overpriced "products" for sale, staff is harried and seemingly overwhelmed. We are moving on.

When I moved to the west side of Madison I was in need of a closer vet for my cat. Having had bad…read moreveterinary experiences before, I was a little fussy about who I wanted to care for my animal. I found West Towne Veterinary online and went to check it out. I got there right before closing and Dr. Ken was kind enough to take time out of his evening to tell me about their cat friendly practice and show me around the clinic, including the areas that they perform surgeries and teeth cleanings. Dr. Ken has now been daisy's vet for the past three years and I can't say enough about the exceptional care they have provided to her! From the friendly office staff, to getting her in for emergency appointments... they even have cat boarding and a cat gym! They also offer "cats night out" events where your cat can socialize with other cats and you can learn information on how to better care for your pet. And to top everything off, Dr. Ken is one of those veterinarians that paddle boards and home brews. Can't beat that-- I wouldn't go anywhere else!

I would not recommend Spring Green Animal Hospital based on my experience…read more I brought my cat in twice because he was clearly not feeling well, and after spending nearly $800, I left with no answers and no improvement in his condition. The veterinarian seemed quick to jump to worst-case conclusions rather than exploring reasonable treatment options first. I was told that my cat's ear hematoma was a major concern and that surgical removal of part of his ear might be necessary. I was also encouraged to pursue hundreds of dollars in additional testing because the doctor was unsure what was causing his symptoms. Multiple times, I asked whether a trial course of antibiotics might be worth considering, and multiple times I was told it would not help. Feeling frustrated, I sought a second opinion from another veterinarian. Their assessment was completely different. They immediately told me the ear was not the primary concern, drew blood for testing, and started my cat on antibiotics and steroids while awaiting results. Within a short time, he was back to acting like his normal, happy self. What bothered me most was not just the cost, but the feeling that my concerns and questions were being dismissed. I felt rushed through appointments and as though asking questions about my cat's health was an inconvenience. To make matters worse, my parent was hung up on while trying to follow up about details from the appointment. I understand that veterinary medicine is not always straightforward and that doctors cannot guarantee outcomes. However, I expect thoughtful care, open communication, and a willingness to consider reasonable treatment options. That was not my experience here, so I would absolutely not recommend taking your pet here unless you would like to spend a bunch of money and have nothing to show for it.

Worst vet experience we have ever had I would advise you to take your pet somewhere else. they…read moredon't care for the animals just want to charge you a bunch of money.

DO NOT EUTHANIZE YOUR PETS HERE!!!! On January 27, I brought my beloved dog in for a scheduled…read moreeuthanasia. This was one of the hardest moments of my life, and I expected his final moments to be peaceful. Instead, while we were in the euthanasia room, I could clearly hear staff members in the hallway laughing and talking loudly throughout the procedure. The noise was so disruptive that I had to ask the veterinarian and assistant if someone could please ask the staff to be quieter. MY DOG NEEDED A SECOND SHOT! Whether the staff realized a euthanasia was taking place or not, the result was that my dog's final moments were not the calm, respectful goodbye every family deserves. That memory has stayed with me. Months later, after taking time to process what happened, I sent the clinic a thoughtful email explaining my experience and asking only that they help ensure other families receive a more peaceful environment. I never received any acknowledgment or response. I can only speak from my own experience, but because of what happened--and because the clinic never responded--I cannot recommend this clinic for euthanasia services. Every family deserves a quiet, compassionate environment when saying goodbye to a beloved pet.

Consistently brought my pet in for an illness, they repeatedly told me they didn't know what was…read morewrong. He died today.

We've been using this place for about two years a vouple times a year. Staff is always nice and…read morewe've never had any issues.

my dogs went to get groomed. I PD the bill thinking they…read morewe're taken care of. i even left a tip the owner promised to refund my money after I sent her pictures of the nails not done. sandy never followed through. Bad service & care. buyer be ware.

Dr. Michael is a decent vet. However after spending a couple thousand dollars on my senior dog's…read moreUTI and being berated by other staff there I'm moving on. My dog is not cured of it yet three months later and they've just quietly pushed me aside because it is problematic. Also on more than a few occasions I've overheard the male tech vet there along with other staff mock clients which is petty and undeserved

The office staff, especially Amanda is amazing to work with. Very kind, caring and understanding of…read moreyour pets needs. Great Customer Service!

Dr. Singh cares about his patients…read more He is very knowledgeable in the appropriate treatment for pets, in my experience. I have referred others to him with the same results.

Nice people that seem to care about your pets, they were affordable and could see you without much…read morewait.