Dr. Michael Farr and his experienced staff make you feel welcome as soon as you walk through their…read moredoor. Dr. Farr showed me his newest, updated dental equipement as we walked to the dental chair and his office was immaculately clean. As a new patient this made me feel very comfortable. If you haven't been to the dentist lately or are afraid, Dr. Farr would be the dentist to go to. Dr. Farr is very compassionate, has a calming effect, experienced, professional, patient, he explains things and dedicated to providing you with the highest standard of dental care. He really cares about his patient's. I can see why, Dr. Michael Farr was voted 2015's Best Dentist in Huntley IL and Voted Top General Dentist in Barrington IL in 2016. Towards the end of my appointment Dr. Farr shared with me his education, hobbies and about his family. Which I appreciated. Thank you, Dr. Farr and your wonderful staff!

AVOID THIS OFFICE. PERIOD…read more I came here after a major car accident because my regular dentist couldn't get me in. The cleaning itself was fine--but the front office (specifically the so-called "office manager") is an absolute disaster and completely ruined the experience. Because of the accident, my previous dentist mistakenly billed a cleaning the same night, which caused an insurance mix-up and left a temporary balance on my account. It was already being corrected. A simple, routine fix. Instead of handling it like a competent professional, the office manager chose hostility. Getting an itemized bill--basic, standard practice--was like pulling teeth. She talked over me, came in with attitude from the start, and then told me, "It's your bill, you need to pay it now," followed by threats of sending me to collections. This was after I clearly explained the situation, including that the original office had already reversed the charge. Zero empathy. Zero professionalism. Zero interest in resolving the issue. No acknowledgment of the accident. No willingness to listen. Just aggressive, dismissive behavior. Then it escalated. I had my insurance company initiate a three-way call to clear everything up. She immediately interrupted, started raising her voice, and then hung up mid-conversation saying, "We're done." That is unacceptable. That is unprofessional. That is not how any legitimate office operates. I've worked in the dental field--I understand insurance and billing. This was an easy fix. Instead, it was turned into unnecessary conflict. Bottom line: hostile staff, poor communication, and a complete inability to problem-solve. This office lost a family of three over something that should've taken minutes to resolve. There are far better, more competent dental offices out there. Go somewhere else--somewhere that actually knows how to treat patients like human beings.

Over the years there have been ongoing administrative issues, especially with billing and chart mix…read moreups between my account and my mother's because of our similar names. These mistakes happened more than once and created a lot of unnecessary stress. Most recently, I received a charge for an appointment I missed due to being in a car accident. I called the office immediately at the time of the accident, so getting a bill was frustrating especially when insurance covers at 100%. Sorting it out required a three way call with my insurance and the communication from the office during that call felt defensive rather than helpful. Even more concerning, my mother had a situation where she repeatedly reported severe pain and swelling but was reassured everything was "fine and good to go for a shiny new implant." Her condition ended up being far more serious than expected and required her to be in the hospital for several days due to a sever jaw infection. That experience really shook our confidence in the evaluations, treatment, and communication we received. I'm sharing this not to attack anyone, but because these patterns with billing, chart accuracy, and communication have become hard to ignore. I truly hope the office takes feedback like this seriously. Patients need to feel that their concerns are heard, their charts are handled carefully, and that any serious life threatening symptoms are treated with clear attention and care immediately not down the road.

Molly is an amazing hygienist! She is gentle and caring. My whole family uses her. She is also…read morewonderful working individuals with special needs.

My dental implant procedure was completed on 23 December 2019…read more The result is amazing. The occlusion is excellent. During my last appointment for this procedure, Dr. Pottorff told me he had good news! Medicare has approved all of his claims and his certification remains in good standing with Medicare!

The dental receptionist could not answer my questions or concerns. The owner & lead dentist would…read morenot even call me back to discuss my case.

STAY AWAY. They recommended cavity preventive procedures for my 2 kids and said they would run them…read morethrough insurance minus a copay. When I went to check out they wanted to charge me $600 for the procedures and said the insurance will not pay for them (without having tried yet) and when I repeated what I had been told, the staff said, "I said I would run them through insurance, I didn't say they would pay." They were not transparent about this BEFORE I approved the procedures. Not the first time something like this happened to me here. Never going back. Having said this, the hygienists and dentists seem skilled, it's just the office staff who are dishonest in what feels like a lack of information in order to get a sale. I ended up insisting they run it through insurance first and I would pay whatever insurance doesn't, but I wasn't prepared to spend $600 on the cleaning visits.

The only reason I gave one star was because of Colleen who tried to help me…read more As for both Doctor Pizzo's, who were very unpleasant, with my complaints about my dental work...hope they find compassion for other patients.

1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!

Hygienist Allie was amazing, so friendly, patient, calmed my nerves. She is so knowledgeable and…read moreoffered great, easy to follow advice on how to keep my mouth healthy. Highly recommend!

I have been trying to make an appointment for my son for 2 weeks. Everytime I make the appointment…read moreI receive a call from a manager who tells me they don't see kids and wants to refer me to a place that doesn't accept my insurance. I then have my insurance call them so they can provide them the details of the provider to send the referral to and they refuse, saying my son needs to be seen. But then say they don't see kids. The manager was willing to give me a referral to a place I'd have to pay out of pocket money to, but not the place that accepts my insurance. Then the manager refused to speak with me while I had my insurance on the phone. Don't go here. It's a money grab with poor service.

Came to this dentist as a new patient and honestly loved it very professionally, and explained all…read moremy concerns in the best way possible recommend if looking for a new dentist honestly very happy with my visit.

My first time as a new patient was today. I felt positive energy from the second I walked in. The…read morereceptionist was really professional and great at her job. My hygienist was Heather and she was probably the best dental hygienist I've ever had! She was so warm and personable, and I didn't feel any pain when she was cleaning my teeth! My teeth were very stained from skipping my cleanings and exams and from iced tea and smoking Heather got every single stain off and I look and feel much better!The dentists work as a team, communicating different ideas for treatment plans with each other so as to offer the best possible care. The dentists are great educators and really explain all options. I will definitely remain their patient!

Been with them for 20 plus years. They have issues on taking any insurances so just for the heck of…read moreit we tried another dentist. Huntley Dental unfortunately has become a quick assembly line of getting you in and out and asking to pay asap. Just trying other dental places we find that a LOT of issue have been missed by Huntley Dental. We are sorry to put this post on but we think this company has gotten too big for their practice with a very non understanding front staff.

I can't say enough great things about Huntley Dental Associates! I came to them after another…read moredental office told me I needed extensive (and very expensive) dental work. Thankfully, I decided to get a second opinion here--and I'm so glad I did. The team at Huntley Dental was incredibly thorough and honest. Not only did they help me avoid unnecessary procedures, but they also provided effective, conservative care that saved me a lot of money and stress. From the moment I walked in, I felt welcomed. The front desk staff is friendly and organized, the dental hygienists are gentle and knowledgeable, and the dentists are caring, professional, and clearly experts in their field. You can tell they truly care about their patients and are not just trying to sell treatments. If you're looking for a trustworthy, kind, and skilled dental team, Huntley Dental Associates is the place to go. They've earned my trust for life!

New to the area and had my first appointment. Wonderful practice! Beautiful office. The staff is…read morewarm, friendly and fun! Dr. Faubl takes his time and is extremely knowledgable. He puts you at ease. Answers all your concerns. Could not have had a more positive first experience! Highly recommend!

Worst possible dentist, takes money under false pretenses. Spent thousands on dentures, could not…read morewear them, does not refund,, Should not be a dentist. Be careful if you're a senior, he will take your money, and not deliver. pos