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    River Pointe Dental

    4.0 (4 reviews)
    Closed Closed

    Services - River Pointe Dental

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    River Pointe Dental Photos

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    Smiles By Farr

    Smiles By Farr

    3.4(17 reviews)
    1.1 mi

    Dr. Michael Farr and his experienced staff make you feel welcome as soon as you walk through their…read moredoor. Dr. Farr showed me his newest, updated dental equipement as we walked to the dental chair and his office was immaculately clean. As a new patient this made me feel very comfortable. If you haven't been to the dentist lately or are afraid, Dr. Farr would be the dentist to go to. Dr. Farr is very compassionate, has a calming effect, experienced, professional, patient, he explains things and dedicated to providing you with the highest standard of dental care. He really cares about his patient's. I can see why, Dr. Michael Farr was voted 2015's Best Dentist in Huntley IL and Voted Top General Dentist in Barrington IL in 2016. Towards the end of my appointment Dr. Farr shared with me his education, hobbies and about his family. Which I appreciated. Thank you, Dr. Farr and your wonderful staff!

    AVOID THIS OFFICE. PERIOD…read more I came here after a major car accident because my regular dentist couldn't get me in. The cleaning itself was fine--but the front office (specifically the so-called "office manager") is an absolute disaster and completely ruined the experience. Because of the accident, my previous dentist mistakenly billed a cleaning the same night, which caused an insurance mix-up and left a temporary balance on my account. It was already being corrected. A simple, routine fix. Instead of handling it like a competent professional, the office manager chose hostility. Getting an itemized bill--basic, standard practice--was like pulling teeth. She talked over me, came in with attitude from the start, and then told me, "It's your bill, you need to pay it now," followed by threats of sending me to collections. This was after I clearly explained the situation, including that the original office had already reversed the charge. Zero empathy. Zero professionalism. Zero interest in resolving the issue. No acknowledgment of the accident. No willingness to listen. Just aggressive, dismissive behavior. Then it escalated. I had my insurance company initiate a three-way call to clear everything up. She immediately interrupted, started raising her voice, and then hung up mid-conversation saying, "We're done." That is unacceptable. That is unprofessional. That is not how any legitimate office operates. I've worked in the dental field--I understand insurance and billing. This was an easy fix. Instead, it was turned into unnecessary conflict. Bottom line: hostile staff, poor communication, and a complete inability to problem-solve. This office lost a family of three over something that should've taken minutes to resolve. There are far better, more competent dental offices out there. Go somewhere else--somewhere that actually knows how to treat patients like human beings.

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    Smiles By Farr - Dr. Michael Farr

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    Dr. Michael Farr

    The Dental Shoppe

    The Dental Shoppe

    4.2(12 reviews)
    1.6 mi

    Over the years there have been ongoing administrative issues, especially with billing and chart mix…read moreups between my account and my mother's because of our similar names. These mistakes happened more than once and created a lot of unnecessary stress. Most recently, I received a charge for an appointment I missed due to being in a car accident. I called the office immediately at the time of the accident, so getting a bill was frustrating especially when insurance covers at 100%. Sorting it out required a three way call with my insurance and the communication from the office during that call felt defensive rather than helpful. Even more concerning, my mother had a situation where she repeatedly reported severe pain and swelling but was reassured everything was "fine and good to go for a shiny new implant." Her condition ended up being far more serious than expected and required her to be in the hospital for several days due to a sever jaw infection. That experience really shook our confidence in the evaluations, treatment, and communication we received. I'm sharing this not to attack anyone, but because these patterns with billing, chart accuracy, and communication have become hard to ignore. I truly hope the office takes feedback like this seriously. Patients need to feel that their concerns are heard, their charts are handled carefully, and that any serious life threatening symptoms are treated with clear attention and care immediately not down the road.

    Molly is an amazing hygienist! She is gentle and caring. My whole family uses her. She is also…read morewonderful working individuals with special needs.

    Signature Dental Group - Signature Dental Group Team

    Signature Dental Group

    4.2(38 reviews)
    4.2 mi

    1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

    I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!

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    Signature Dental Group
    Signature Dental Group
    Signature Dental Group - Dr. Mohammed Shakeel

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    Dr. Mohammed Shakeel

    River Pointe Dental - generaldentistry - Updated May 2026

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