Absolute WORST experience EVER, it's no wonder I was able to get in at the last minute. I am fairly new to the area and didn't want to make the hour drive to my previous dentist --checked out Yelp and hoped for the best.
Dr. Amin is clueless. Had I known that she only practiced dentistry a couple days per week I would not have entrusted her to repair two failed fillings and deliver a crown for a cracked tooth. She almost filled the wrong tooth. She's HORRIBLE at giving numbing shots...does not shake your cheek or use a vibrating shot --instead uses a giant syringe, gives multiple shots effectively numbing every area of my face (for hours to follow) with the exception of the ONE AREA NEEDING to be numb. The first temporary crown was ground down too far by Dr. Amin and a new temporary had to be fabricated the same day. The temporary crown fell out (days after it was installed). Eventually I returned to have the permanent crown delivered and it didn't fit, which was really no surprised given that the temporary didn't fit. She wanted to grind down my perfectly good lower tooth to accommodate the poor fit of the crown. I was told I'd need shots to numb. I was so traumatized by my last experience that I had to leave the office; I thought I could mentally prepare myself for it and return. I couldn't. I called my previous dentist in tears and he told me to come in immediately. He fit me for the crown, installed a temporary crown (that stayed in, by the way) and installed the permanent crown (without grinding down my other tooth) at NO COST for his services (save the cost of the crown itself). Oh, and one of the composites failed, so that had to be redone.
The icing on the cake is that I paid $1,077.55 for Dr. Amin's services. $620 for the composites and the remainder for the crown (a total of $1,400 and $325 for the crown delivery/buildup and any needed pins). My insurance company paid $364.80 and there was an insurance adjustment of $226. Let's pretend the composite didn't fail --there is a total paid of $984.80 for services that total $620. The "estimate" I agreed to is for services PERFORMED and the amount is DUE AT THE TIME OF SERVICE. However, they are sending me statements (with handwritten notes referencing the attached "estimate") for, GET THIS, $935.50!
Lastly, while the work was performed by Dr. Amin at 264 Hawthorn Village Commons in Vernon Hills, the statements are coming from the office in Park City. When I go to their website they don't even list Dr. Amin as being on their staff. Perhaps they let her go...in which case I'd ask: why on earth are you demanding payment for work that wasn't performed, for a "doctor" that isn't even on your staff? Or maybe the VH office is a satellite office and the main office doesn't have the foggiest idea what is going on in VH...
I've given them until 12/5/18 to refund my over payment of $457.50. We'll see how that shakes out...
UPDATE 12/13/18:
Continue to receive statements showing a balance owed of $935.50. No refund check for the over payment of $457.50. The dentist who ended up performing the work Northwestern Dental Group claims to have performed wrote a letter stating: they could not have performed the work on said tooth because HE DID. Very upset by all of this, especially right before the holidays. read more
