Who likes going to the dentist? Not me, but Tyler and his staff made it a very pleasant experience…read more They were professional, kind, very easy to work with. I will definitely recommend this office to my friends and family.

Dentist is great, their billing department is horrible. DO NOT GO HERE unless you want to hire a…read morelaw firm to deal with their billing issues!!!!

We were happy with the dental care but ran into issues when Dr.Tri referred me to a specialist for…read moreTMJ which is billed to medical insurance. We have TriCare which requires a Pre-authorization. the staff member was unwilling to submit the online form for an pre-auth and flat out said "I don't do that". I confirmed with insurance pre-auths must be submitted by the referring provider. It is not something a patient can submit-unlike a claim. The employee eventually submitted to a company I don't have and tried to place the blame on me even though they had all of my Medical and Dental insurance information. I also had to explain the difference between a pre-auth and a claim as she kept referring to it as a claim. After 2 months she finally called Tricare but was unable to complete the form because she didn't know the DRG code. I tried to suggest checking with other offices as she did not have the info, but it was impossible to have a conversation as I was constantly interrupted and told numerous times "I don't do that". I confirmed with other local dental offices that pre-auths are submitted as needed by their staff to medical insurances and this is not considered out of ordinary although not frequently needed. So I understand the employee may never have sent one before and had no idea how, but the complete refusal to learn or find out was very disappointing. Again I confirmed this is not an issue with other offices. I requested a call-back to discuss the issue and never received one. Since River Valley does not seem to want to meet the needs of their customers, and I have already spoke with several offices who confirmed they will, we are switching to a different dentist.

As always great customer service, friendly staff, fast and efficient. Our family has been patients…read moreat River Valley Dental since for 31+ years, my spouse longer. I think that says something.

Great professional dental care. Immediate access to services. Ultra friendly provider (Dr. Huston)…read moreand staff (McKenzie)

Talking to the billing department before proceeding with care is completely useless. After flat…read moreout saying I can't afford the "extras" not covered by my insurance and being told it would be noted that I was declining those services, they proceeded to give me a horribly inaccurate estimate that was close to 1/4 of what they were actually going to charge. I have had this same procedure done before at other dentist offices and have never encountered these additional charges. Apparently the expectation is that you call your insurance, with half of your mouth numb, while in the chair, before they squirt anything in your mouth and before giving you anything to take home. Seems incredibly unrealistic. This place seems extremely shady and I will never be back nor refer a single person here. This location needs to learn to give proper estimates showing ALL of the charges not just what seems most likely to get you to come back and the gouge the patient later. I can't make an informed decision on my care if your estimate is deceptive! I have found a trustworthy dentist to continue my care and will never step through the door of this office again! Granted, I'm sure any dentist is going to be more trustworthy than this location.

The dentist and the staff in the back are nice but the front desk staff lack basic customer service…read moreskills and are rude. I had to stop taking my family there and giving them my family's business because I got tired of being treated like I did something wrong and interrupted them from whatever they were doing. As a paying customer, you should not be made to feel unwelcome but I definitely was made to feel that way whenever I went in to get my teeth cleaned or took my kids there for service.

I've had good care from this group for over 30 years (long before the current dentists). The care…read moreand service are fine. My only concern is that they have never participated in my dental plans, even when those have changed over the years, so care costs more there. So far it has been worth it.

Dr Bryan Recker and his staff are the best! No need to worry here, you're in good hands!read more

From the owner: Dedicated to improving lives through the renewal and restoration of oral health, function, and…read moreappearance