Staff was very helpful and attentive to excellent customer service! I placed the order online and…read morewas on the phone with a customer service representative, and she was exceptionally helpful. A very good experience for me as a customer.

I called the morning of a funeral and was able to have flowers delivered for service. I am out of…read moretown so I asked for picture and was sent one and arrangement was beautiful. Flowers were delivered. Only issue was our names were spelled incorrectly on card.

Heaven forbid you use their form on their website, they just shut you down immediately instead of…read moreasking more questions in order to accommodate your request. Closed ended communication is not good business practice. I asked for fern rentals and greenery, as in two separate things, I wanted to purchase greenery. Instead I am met with "we dont do that thanks for reaching out" and instead of feeling like I can correct you, I feel like you arent interested in doing business with me. Whoever is running your email needs to stop doing it, or work on their email skills. I didnt even expect a reply back today at this time. I feel blown off, like I walked in right before close and the worker ushered me out so he could clock out. Which is likely what happened via the internet as the email came at closing time. "I'm sorry, we do not do greenery rentals. We would love to still accommodate your request, we would love to talk about pricing for xyz...." And then I could've politely corrected you and said, "Oh no, I apologize, that's not what I meant. I had been at a few different events where Archer's did fern rentals, so I was inquiring about that and was also interested in purchasing greenery arrangements." That's productive business and good customer service. Dont use email if you dont know how to use it while still providing good customer service.

What a great experience from beginning to end. Importantly, the recipient loved the plant. Highly…read moreRecommend

Very knowledgeable staff had exactly what we were looking for. And the tomatoes are "legendary ".read more

I love just wondering through. The house plants are nicer than those that were be paid much more…read morefor! I love the gift merchandise too. What I like most are people who smile, genuinely try to help, let you run in as they close and are still not very...this completely sets them apart! Great workshops too!

I went to this shop today (8/20/26) to set up a business account and pick up something for a…read morefuneral. They are under new ownership & are in the middle of a remodel, so it was hectic but exciting. Everyone I spoke to was pleasant and professional, and I look forward to doing more business with them! Once they are up and running at full steam, I have no doubt that they will do very well! -- I saw that some people gave them bad reviews, so I wanted to make sure that the most recent info is on here and we give the new owners/staff a fair chance.

Didn't actually purchase anything from this store, but I went in over the summer to look around…read morebecause it's local and I had never been in before. When I walked in, the lady working came around the front desk and greeted me like I was insane for coming into her shop. I told her I was just looking around and she she followed me into the rooms looking over my shoulder at everything I looked at or picked up. Was seriously going to buy some of the wax melts she had until she kept watching me like I was a thieve or something. very unprofessional and told her I definitely would not be back.

Absolutely never disappoints !!! Trust them to deliver…read moreQuality every time !! Been doing business with them for years !!!

Was a great experience from start to finish. The girl on the phone was very helpful and the flowers…read morearrived fast and were beautiful thank you

I have used this business several times and every time has been a great experience. The people at…read morethis business are very helpful and will work with you on your project. I highly recommend them.

A WONDERFUL EXPERIENCE... although I ordered on-line and haven't met Janis, I felt like i was…read moregetting very personalized service from her. She responds quickly both in return-email to questions and in shipping your order. JCKS is my new go-to yarn shop. Thanks Janis

Who says you can't get outstanding, personal service online? Janis Campbell Knitting Studio is…read moreproof that great business people are coast to coast and demonstrate strong customer service no matter where they do business! I ordered some catalogs from Janis, and received them blindingly fast at my home across the country. Included in my order envelope was a personal note from the owner and flier with additional specials and incentives. Unfortunately, one of the catalogues didn't have the knitting instructions in it, so I emailed and received not only a same day response, but a replacement shipped within the day. Janis was super nice and responsive - sort of like having a virtual local yarn store. It's a pleasure doing business with people like Janis - and I'm sure the rest of her business is stellar if this experience is any indication.

Repair work is always spot on! Just wish a bit quicker turn around…read more Will use them again