Devastated. I sent flowers to the funeral of my best friend's father. I wanted something specific and discussed it at length with Sue, the shop manager. I even sent a picture. She assured me that it would not be a problem. The pale beach colors and soft informal look of the bouquet were a personal reference to some very sweet memories. When the flowers arrived, they were race car colors, bright yellow and orange, the roses were fully blown, almost wilting, it was awful. When I called the shop to discuss the problem, I was told by Sue that "all the girls thought they were pretty" and "I've been doing this for 25 yrs and we never get complaints". They refunded half my money, saying that if they refunded all of it they would have to take the flowers away. No offer to fix the problem was made. When I worked for a small florist in Boston we would never make substitutions in funeral or wedding flowers without calling the customer, and we would have moved heaven and earth to fix it if there was a problem. I really don't care at all about the money or the refund, and I guess at least my friend and his family knew I was thinking about them as they walk through this pain and loss. But I am heartbroken. I had one chance. I wanted beautiful, tender, sweet, pale peach, soft blue and white and full of significance. I got ghastly orange carnations and wilted yellow roses, big ugly funeral flowers. I wish I could post both pictures so you could judge for yourself. read more