I am genuinely shocked and disappointed by my experience with West Coast Deck, particularly given…read moretheir numerous positive reviews. My concerns involve two separate jobs, extremely questionable pricing, failed workmanship, and, perhaps worst of all, an astonishing lack of communication and accountability.
Following serious water intrusion into my home, I hired West Coast Deck to install temporary protective covering over my approximately 180-square-foot upper deck. They charged $1,800 for what amounted to plastic sheeting and basic wooden supports. The price struck me as excessive immediately, but given the emergency, I proceeded.
Unfortunately, the covering subsequently failed in the wind. I repeatedly contacted Jameson, including texting his personal cell phone, seeking assistance. My messages went unanswered. This was particularly unacceptable because the entire purpose of hiring them was to protect my already water-damaged home from further damage.
Ultimately, I was forced to hire someone else. That individual did what I consider a substantially more thorough and professional job, including additional framing, overhead protection, and a floor tarp, for $300 TOTAL, including materials. One-sixth of West Coast Deck's charge! I've included photographs for comparison.
But the pricing concerns don't end there.
West Coast Deck also quoted approximately $32,000 for the permanent deck project. My instincts immediately told me something was wrong with that number. After speaking with other professionals, researching the work involved, and obtaining an actual competing proposal from another licensed contractor, I became even more appalled.
West Coast Deck's proposal was almost 300% of the competing contractor's price! The competing proposal included proper deck waterproofing, tile installation, grout work, and associated repairs, yet came in at a dramatically lower price. West Coast Deck's proposal was not only substantially higher, but excluded important finishing work. While estimates can differ in scope, the disparity was extraordinary.
And then there's the communication.
Despite repeated messages regarding the failed covering, Jameson did not respond. Eventually, I spoke with Alyssa in the office, who was genuinely pleasant and assured me she would speak with the team and get back to me. Unfortunately, that promised follow-up never occurred either.
What I found equally disturbing was what I discovered when I took a closer look at their negative reviews. Several previous customers described remarkably similar frustrations involving poor communication, missed commitments, delays, and unsatisfactory experiences. Even more concerning, I couldn't find a single response from the company to the negative reviews I examined. While businesses aren't obligated to respond publicly, that silence, combined with my own experience, left me with the distinct impression that customer satisfaction and accountability simply aren't priorities.
Despite the failed installation, lack of responsiveness, and additional expense I incurred, I paid their $1,800 invoice in full. My complaint isn't about avoiding payment; it's about receiving the quality, professionalism, and accountability that should accompany it.
I have no objection to paying premium prices for premium workmanship, professionalism, and service. But based on my experience, I received none of those things.
The combination of pricing, failed temporary protection, lack of responsiveness, and failure to follow through is completely unacceptable. What began as concern over a high estimate became genuine disbelief after comparing actual work and competing proposals.
I rarely feel compelled to write a review this negative, but prospective customers deserve to know what my experience was like. I strongly recommend obtaining multiple detailed estimates before considering this company.
I would NOT EVER hire West Coast Deck again, under any circumstances.