I mistook this building for the address my visiting friend gave me to meet him at, though this wasn't discovered for a time... in the interim, I was treated horribly by the sub-par employees of this "luxury" residence complex. From the moment I walked in, dressed nicely and in no way looking out of place (I'm white, and affluent), I was glowered at with suspicion by the front desk kid, presumably for being unfamiliar. I was not greeted with anything resembling warmth, hospitality, or friendliness, and after being stared at uncomfortably for a few minutes by him as I waited in the lobby for my friend to text me back, I was rudely demanded to provide the name of who I intended to meet. This could have been asked with at least a modicum of friendliness, but instead I was feeling really guilty for being there! He of course didn't recognize the name, and immediately started radioing to his cronies about it. Finally after a mere ten minutes I was pretty much kicked out, and my car that had been valet parked was loudly threatened to be towed. There was no attempt made to assuage my confusion, help me find the actual address of my radio-silent friend, or ease the awkwardness of the situation whatsoever. The staff of this establishment- all of whom look pubescent- are appallingly awful at providing a remotely luxurious or pleasant experience, which I would presume is the optimal goal in a luxury complex like the Ritz. Absolutely appalling. These kids all need to be fired and go work as bouncers at night clubs- it seems to be their true calling.
As it happens, my parents are beginning to look into the acquisition of a luxury residence in Baltimore, and will now beyond a doubt be passing over the Ritz complex as a viable option- god forbid anyone ever try to visit them! I will be sure to dissuade those of our friends with means from considering it as well.
Shame on the staff of the Ritz. Hire some staff with hospitality experience, and a bare minimum of tact, grace, and friendliness. read more