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    Ritter Lumber

    2.4 (5 reviews)
    Open 8:00 am - 5:00 pm

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    LL Flooring - Beaumont

    LL Flooring - Beaumont

    (2 reviews)

    Stop making my life so easy! I am not good with decisions, I am realllllly not good at interior…read moredesign and colors. I truly thought I was going to be here all day worrying about making the wrong decision. I walked in - the sweetest girl asked me a few questions and got me on the exact right flooring. She signed me up for the guys to come get all of the exact measurements - it was ridiculously easy, I was a little skeptical because it was too easy. While I was there a few other employees came and talked to me so it really seems like this place just has customer service figured out. Done! I think I was there maybe 15 minutes total. They win all of my business.

    The manager of the Beaumont store, Erica, is very rude and indifferent. I bought the flooring and…read moreinstallation from LL flooring. The installers were late on day 2 of the installation. When I called the Beaumont LL Flooring to find out where they were, Erica basically told me that was not her problem and suggested I contact the installer who was contracted to do the work. Of course she prefaced this with she had just walked into the office at 9:15am. Prior to our conversation I had no idea who was hired to perform the installation. Erica provided me with the name and contact information of the company hired to do the installation, Dwight Construction Company (DCC). I talked to the manager, who quickly called me back after doing some checking and updated me. One would think, even from a customer service perspective, since I paid LL Flooring for the job, Erica as the manager of the local store would follow up on the whereabouts of the people they hired to perform the job. I received a better experience and response after calling the national office in North Carolina. The installers, from DCC, did an excellent job after some hiccups in the early stages of the installation. If this is the usual behavior of the local manager of LL Flooring, I will not recommend LL Flooring to any one.

    Ritter Lumber - buildingsupplies - Updated May 2026

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