Before I begin, I would like to clarify that I worked with the branch of Rite Hook Towing in Bayonne, New Jersey rather than Swedesboro, but the Bayonne branch doesn't have a Yelp page, so I will be recounting my experience here instead. After picking up my lovely boyfriend from the airport on that fateful day in July, my car stalled on the Jersey Turnpike. NJ is weird about the turnpike, so only a towing company with a permit was allowed to respond to my situation initially. The permitted towing company got us off the turnpike & brought us to their towing station about 9 miles away; this is the location from where Rite Hook Towing would later take over. So far not too painful. I called my insurance company, & they contacted Rite Hook Towing to get me, Erik (the bf), & Petunia (the car) from the other towing company's station in NJ to Easton, PA where I go to school. They gave me an arrival time for the towing company, & Erik & I proceeded to eat a frosty at a Wendy's in the vicinity in the meantime (which was stellar, by the way). Minutes before the estimated arrival time, I receive a call from Rite Hook saying they will be about 90 minutes late. I'm getting frustrated, but stuff happens. So we wait, & they eventually show up. I gave the Rite Hook driver the keys to my vehicle so he could put her in neutral, put up the windows, & get her hauled onto the tow truck. I'm feeling pretty good so far. We leave the tow station & head to Easton about 65 miles away. We eventually arrive at my school, & I speak to the company supervisor on the phone about the payment, give him my credit card numbers 3 times, & was told that for some reason the payment wasn't going through. He told me that unless I had another card (which I don't), I was going to have to pay in cash. I'm becoming more agitated. I go back to the driver & find him frantically searching through the truck & his pockets. Apparently, he lost the only set of keys to my vehicle. I, of course, start freaking out because I just had the day from hell & only wanted sleep. The driver proceeds to check all the compartments of his truck & my car before finally giving up & spending the next 20 minutes on the phone. He tells us that he contacted his supervisor & the towing company would be sending a locksmith to my vehicle early the next day at the tow company's expense. I naively believed him, & he then took me to an ATM so I could get cash to pay for the tow. I got the cash, he got my car off the truck, I gave him the cash (& didn't receive a receipt, by the way), I took all my belongings out of the car since I couldn't lock it, the driver left, & Erik & I went to bed. Think it's all over, right? Wrong. The next morning rolls around, & my wonderful father drives up from York, PA to Easton to fetch his poor stranded daughter & her bf. We're sitting around waiting for the locksmith when I get a text message from my bank about unusual activity on my card. Evidently, the towing company charged the $375 to my card even though I had paid the driver the full amount in cash. I proceeded to call Rite Hook. I wished to inquire about (1) the double charge to my account & (2) at what time we should expect to see the locksmith. I believe Evan answered the phone, & I explained what was going on, & he said he would have his supervisor call me back. I waited. I eventually got a call from the supervisor, so I inquired about the double charge to my account first. He said he didn't know why it happened & that I should take it up with my bank. He then hung up on me before I had a chance to inquire about the locksmith. Now I'm aggravated. I called Evan back, telling him that I would like to speak to his boss again since he hung up on me the first time, & he starts saying things like "you have to give me time to do things," & says I'm being rude. I proceeded to hand the phone over to my father because I was angry laughing at this point (which is the final stage in my progression of angriness), & somehow, my father gets a hold of the supervisor who says that the driver doesn't have the authority to issue a locksmith & that he had never been informed that the keys had been lost & that if we wanted a new set of keys, we would need to file a claim through our insurance company & that that was the only way that the towing company would pay for the expenses. My father does just this, & because my insurance company rocks, they agreed. So maybe it wasn't the towing company's fault that all this happened & maybe they just hired a shady, good-for-nothing driver, but either way, the experience was supremely awful. So, long story short, if you go with Rite Hook Towing, you will likely have to wait an extra hour & a half for them to show up, lose a set of keys, be charged twice for the same tow, be lied to by your tow truck driver, be hung-up-on by the manager, be called rude by Evan, & be forced to write the longest possible Yelp review recounting your experience because it was just that awful. read more