Andrew was the best! As soon as the tow was put in, he called to double check that everything was good, and double checked all the information. Very personable. Made my entire holiday weekend getting the tow all done so efficiently! read more

Best tow service I've dealt with Isaac is the man! definitely would recommend these guys!

Great food and service Definitely recommend Very professional to deal with !!!!!!!!!!!! read more

I called for a tow his my son who broke down getting on NJ55, I was send a link to fill out filled it oit. I was told they'll be about an hour an hour & a half rolled around I called text no answe. I called another company & had to wait for them for about another hour and a half before my son could be towed away. Rite hook still never showed up or respond to my texts & calls. If you would like to be stood up and never picked up than Rite hook towing is for you! read more

Rite Hook Towing - Not getting a response & to show I put in for a tow - Towing Near Me - West Deptford, New Jersey

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Rite hook towing sucks...they "supposed ly" had my truck on Saturday morning but here I am on Tuesday after and NO SUV at my house???!!! A little bit sus if you ask me!!!! read more

I went through State Farm to get a vehicle towed and the contacted Rite Towingz we waited two hours. We called the person and they said they were 20 minutes away. 30 minutes later we called and he said he could not accept the service and hung up. State Farm had to get another company to help with the tow read more

Coven 19 had absolutely nothing to do with this. complete Disaster my daughter was left on the side of the road for almost 4 hours and this gentleman has no phone etiquette whatsoever complete ignorant lack of customer service. And this happen on September 11 and my daughter is in the Air Force and once this ignorant person found that out he told her she needed to find her own way home or find another tow truck company the picker up.The person who answers the phone is a complete ignorant person has no education or phone etiquette. read more

I think they spelled their name wrong. It should be Right Hook, as in sucker punch. After a breakdown on the road and a police tow to a safe spot, my Insurance/Roadside company arranged for Rite Hook to tow the car to my preferred mechanic. They showed up, but didn't tow the car, and didn't tell anyone they didn't tow the car. Four hours later I reached out to my Insurance company who indicated the call was in progress. When pressed, they couldn't tell me exactly where the car was, so they said I should call Rite Hook. I did. They informed me that they could not tow the vehicle because they had brought a Flat Bed truck and the car required a truck that could lift the front end off the ground to tow it, a "wheel lift" truck. Reasonable, because the ball joint had failed and the left front wheel wouldn't stay straight for them to pull it onto the flat bed. They indicated I should call my Insurance company to arrange a new tow. So I did, and indicated what Rite Hook had told me, that they needed to dispatch a wheel lift truck. And I quickly got a notification (that I had not gotten the first time) that a dispatch was made, and that they had dispatched ... Rite Hook. Just to make sure all was OK, I called Rite Hook to make sure they were bringing out a wheel lift truck. They said yes. Then, I asked them why they didn't just send a wheel lift truck after the first time they were out. I'll paraphrase their answer, but they said: "I can answer that question for you. I'm not going to tow your vehicle. Call your Insurance company back to arrange a new tow." It took me two days to get this straightened out. Sounds to me like they were trying to double-dip my insurance company, and I told my insurance company that. Total piece of work. My recommendation? DO NOT UNDER ANY CIRCUMSTANCES USE THESE FOLKS. I believe all the negative reviews, and you should too. read more

Fantastic service in a chaotic situation. Got into a wreck on the way to work. Was able to rely on Willie to pick up my car when I needed to be elsewhere. They got it back to my house for a great price and treated everyone so well and politely. Great service/company. read more

NEVER USE THIS COMPANY.. VERY poor customer service when used through my insurance they sent a tow truck when in my comment I clearly stated I needed a flat bed because of the size of my vehicle. The male on the phone hunk up on me even though even the drive who showed up clearly saw I requested a flat bed. When I called back he admitted to just hanging up on me saying he's not going back and forth to call for another tow and again just hang up on me. Very disrespectful and I have placed complaints through state farm and the third party company. NEVER USE THIS COMPANY read more

I managed to blow out a tire out in Voorhees in the middle of the night and needed to get a tow. This was the company picked by my roadside assistance plan, and I was hoping against hope that it wouldn't be as bad as the reviews suggested. Unfrotunately, the fears were fully justified. No complaints about the start though - the tow driver came within an hour as was communicated, gently hauled the car onto the truck, tied it up and taken off to the 'secure lot' for keeping overnight as my dealer was closed for the night and couldn't accept the car for storage. Before leaving, I was told the car would be delivered as soon as the shop opened in the morning (by 9am). Come 9:30am the next morning, I give a call to ask for an update, and I was told they would not take the car out of the lot without a call from the roadside assistance who got me setup with them in the first place. Fair enough. I call and get a text saying the ETA was 12:45. 1:30 - no updates. I give them a call and was told that the car had only been planned to be sent out of the lot and would be delivered in an hour. 2:45 - Still no updates. This time the awful person on the phone (probably the owner?) tells me he 'doesn't know where the driver is' and when pressed for a rough estimate of how far away he could be - says he has no idea. I was told the driver would call me. The driver didn't call me. 3:45 - By this point, I was worrying. My calls were being sent straight to voicemail which made me furious. At 4:15 I get a text saying it would reach in 40min, so it was almost 5pm by the time the car was delivered. What added insult to this whole experience was the fact that my 'car tracking app' happened to work at 4:10pm and I saw that the car had only just then LEFT THE LOT. Which meant that the owner/person on the phone was downright lying to me all the while and has absolutely no idea what's going on at his shop. Although my car was delivered without any unexpected damage, do yourself a favor and try to avoid this place! read more

I made a claim alittle after eleven pm last night only to keep getting eta times later and later. First time I called the guy sound like he was incompetent on the phone and told me to hold on and then hung up on me. The second time I called he sounded like he had shit in his mouth saying they are gonna be there in fifteen minute! Never showed and I finally had to leave my car where it was at three am in the morning. Worst customer service and I made sure I turned it in to the BBB and my insurance company. Do not use this company and if you are insured with geico make sure you tell them you don't want their service because they will leave you stranded. They definitely need more training and phone communication skills. The only reason they get one star is because it won't allow you to make a review otherwise they wouldn't get one, I wouldn't even give a half! read more

I contacted the tow company at 11:50 AM and was told it would take one hour to pick up my car. No one reached out to me and after an hour and a half I called and they kept telling me 20 minutes multiple times. After all that I waited until 3PM when a truck showed up. After all that his tow truck was having mechanical issues and we had to wait until he was able to fix the issue. One of the worst service received. read more

My car broke about half a mile from my home. I used this tow service through my Roadside assistance. I was a little nervous because the reviews weren't that's great, but I wanted to stay optimistic. The said the driver would be there in 90 minutes. I called the number and spoke with the dispatcher who was a little on the rude side and asked them to call me when the driver was there. 90 minutes later I got the call. The driver was so friendly. He took his time making sure my car was secure in the bed of the truck. I would recommend this company. read more

So my friends and I were stranded off of exit 13 from the NJ Turnpike with car troubles. I called my insurance for road side assistance and they connected me with Rite Hook Towing. It was the worst service I received from a towing company. They took long, way past their estimated time. When then called back after it was another 20 mins past the initial time the gave us and the man who picked up had a serious attitude and asked "why do you keep calling?" It's easy to see that way when you're comfy wherever you're at and your customers are stranded in a state that they're not from. A man finally came and was able to tow the car, he was very courteous at least. read more

I wish I could give this place zero stars this tow company left me stranded on the side of the road because the person working found out I was in the military. I have never been so discriminated against. I wouldn't even stop in this place to use the bathroom. read more

The guy they brought out is incredibly rude. The tow truck first of all took their time. I asked they call when they were 10 min away and I never got a call. I called and they told me he had been there already. He wasn't because I had been waiting in my car. When the tow truck finally arrived the guy asked me which car was mine even though I was already sitting in my car. Then he paused, stared at me and yelled at me "Do you mind getting out and pushing the car!" Since I assume he needed space to get the car onto the hook. After I finished pushing the car with the guy I asked, "Do you need anything else from me?" He walked away from me. I sat in the truck when I got in and sat he yells out, "HEY!! HOW COME YOU TOOK YOUR KEY!!" It continued from there. He almost hit someone on the way as well. Nice experience. read more

Scam artist! Do not use them. My mother's car was pick up and was suppose to be drop off at the service department at the dealership. Next day I call the dealer no car. They were closed the day of pick up and the drive never bother to call us and took it home he said. This is after calling the main office with no answer and answering machine full the next day and calling the drive multi times. When he called he had the car for 27 hours already. Had to report it stolen to found out the weren't going to deliver it till storage fee was paid! Storage fee? What? CRAZY! DO NOT USED THEM. My mother is 78 and I am sure they thought a easy person to get more money from. NOT! read more

Worst business ever they're suppose to tow my car at 12:20pm it's now 2:26pm still no answer from them they're better off shut down I wouldn't ever call them again read more

I see a lot of negative reviews and they are probably all valid. However, I happened to get a great driver who showed up close to the ETA and did a great job. Based on the reviews I'm reading, the service seems spotty and all depends on the driver you get. read more

The only reason they get a star is because I can't give them a falling star. I called for roadside assistance and they sent these guys. The driver tells me I would need to sign a waiver in case the my car gets further damaged on the transport. No problem. The driver gets in his truck presumably to get the waiver. This dude does a U-turn and drives off without a word. I'd rather he'd say he couldn't/wouldn't do it. Instead, like a chump he just leaves. Rite Hook? Please. Unprofessional and lack of resolve. I called another tow company and they came out and towed my car without even mentioning a waiver. It was out of pocket but I was tired off waiting. I gave the other driver a tip for being a stand up guy. read more

Listen!!!! PLEASE BELIEVE THE REVIEWS! My insurance company used this company for tow service for my vehicle today which was stalled out in my garage!!! I called them 4x no answer no response. My insurance company reached out and said they'd be out in 20 minutes! 3 hours and still I sit. Finally spoke to the company and was yelled at & berated when I explained they were specifically instructed NO FLAT BED...it won't fit the structure!!! When I say they yelled at me I kid you not!!! Nissan contacted them & they did the same!!! DO NOT USE THIS COMPANY!!! UNPROFESSIONAL TO SAY THE LEAST!!! Don't do it!!! read more

NEVER. Ever. Let them tow your car. More likely than not, they won't even show up to do their job. I waited the estimated time and then some for them to show up, and I called them to ask what the hold up was. My call was denied 4 times before they answered and told me it would be another half hour on top of the 2.5 hours i had already waited. No thank you. If your insurance sends them, reject it and have them find a new company to tow your car. I had an issue before with them where the driver was 1 hour late, then proceeded to tell me that I ruined his night and complained that he had to work the whole time he was fixing a simple flat tire. They are unprofessional and do not deserve to be in business. read more

Should be avoided in any kind of emergency, better push your vehicle for miles than deal with this company. The most unprofessional, verbally abusing experience I have ever seen from one company. Tried to extort me making up reasons for it (through AAA South Jersey with who I placed the call, which is also group of incompetent people that should be avoided), by jacking price 100% more than anyone around them. Thinking I don't have any choice (believing incompetent group from AAA South Jersey), I have accepted the extortion. After 1hr of dealing with unprofessional group, they don't set ramp on truck on correct angle, drive my vehicle too fast on the ramp and smash the back bumper breaking the paint. After asking what they are going to do to rectify damage on bumper, they take my car off the truck, and run away. Literally run away. So if you want to be verbally abused, because you are asking for professional service, and have your vehicle damaged, this is perfect company for that. To add to the experience, this was all directed by the owner of the company Diamond / Damion, who encouraged running away from the scene after damaging my vehicle. read more

I had to call my extended warranty for roadside assistance because my car was not running right, luckily my car was at home. I was parked in a way he could not back the tow truck up to put it on the flat bed, and the battery was so dead we could not jump it to try and move it. We had to push it out of the spot, and I do not mind helping out people who are helping me. He got it to the shop in a timely manner and put it where the shop owner wanted it. I had no issues like other people are posting. I'm sorry other people had a bad experience but I sure didn't. read more

One of the worst businesses I've ever dealt with. If your insurance or company recommends them or uses them deny the request as fast as possible. You're better off pushing your car. STAY FAR AWAY ! read more

I have had to use my roadside assistance from Geico twice & both times they sent Rite Hook Towing. I was very happy in both cases. Both times they showed up earlier than the ETA I was given & both times the operator was very nice, quick & helpful. read more

Terrible service. I was contacted by them before arrival and told there was a $50 out-of-pocket charge. My motor club has no such charges. I called BP to verify this and was told, as I expected, nothing should be charged. The representative said to have the driver call if he wanted to charge me. The truck arrived more than a half hour past the 2315-2330 window I was given. The driver again asked for the $50 and when I asked him to speak with the motor club, he got back in his truck and left. I reported this to BP. When the club tried to speak with Rite Hook about the issue, they hung up. Steer clear! read more

This is by far the absolute worst company I have ever had the expirence of dealing with. My car wouldn't start up so I called them, to be told they would pick it up. Come to find out, they left the car where it was and never even called to tell me they aren't going to pick it up. Then when we call to confirm they still are the NEXT day, we get told to go find business somewhere else and that they "get it when they feel like it" Absolutely horrible business owners Completely unprofessional Workers never update you on where they are or what's going on with your vehicle They never answer phones Completely ignorant when a problem does arise on their part. read more

There should be a zero star option. Roadside assistance dispatched them, they never reached out to me. When I called them, they were incredibly rude. So rude, I called Roadside assistance and told them to get a different company, and they were amazing. Call Kar Tow! read more

The worst ever. When you call someone answers like they are sleeping and they say hello and not very nicely. You have to ask is this Rite Hook and They mumble an answer or two and hang up. Or you can call and get a recording that says the voicemail is full. WHAT??? I thought this was a 24/7 365 service. Then I called the North Jersey office because no one could find my car and they told me basically it wasn't their problem. When I had to call back that mailbox was full!!!! The one star was for the guy that did actually tow my car. He was nice but didn't put my name on the envelope with my key so the dealership had no idea whose key it was. read more

TY was amazing! He called me to let me know he was running late, was an angel and a sweetheart when he arrived. He took good care of my truck, made me comfortable and I completely trusted him. He came on time and was just all around incredible with his customer service! read more

Was on a emergency call when woman flagged me down. Her car was broke down, she was from out of state and it was 11 degrees out. She was waiting for this company to come pick her up (70 minute ETA) and wanted to know if they would pick her up at nearby business so she could stay warm. Her phone was almost dead (6% charge), so I called from my phone. Told the guy who answered I was with this lady and I was on a fire call when she flagged me down and then didn't even let me start to ask her question. He cut me off and said "You f*cking guys try to do to much. Always trying to save the world. She got her estimated wait." and hung up. If AAA tells me this guy is coming, I'll wait for the next company with this customer service. read more

Had to wait a bit longer than stated but then again it was during rush hour. I was skeptical after reading the negative comments but rite hook is what roadside assistance assigned for me. The tow driver was kind and professional took care of my car and took it directly to the dealership. No worries. I would be comfortable with their service again and would recommend. read more

This company is the absolute worst ever. My daughter's car just stopped in the middle of an intersection while driving home at 11:00pm and luckily an very pleasant police officer helped her move the vehicle to safety. She called her insurance company who dispatched this piece of crap company to her rescue. They gave her a time of arrival and never showed up, never called to say they were stuck somewhere else and never bothered to let her insurance company know either. She tried numerous times to get in touch with the driver they provided and he never answered the phone. She is a fairly new driver to the roads and this is completely unacceptable. Trust me, Monday there will be a nasty phone call to their main office. Thankfully, we were there to help her out. read more

I wish I could give a -5 stars My car got a blowout on the New Jersey Turnpike so AAA sent to Truck to tell me off of the turnpike and then they had right hook towing pick me up from the park-and-ride at exit 2 to bring me to fire stone AAA asked me every question in the book about my vehicle one hour after I got off the phone with AAA the tow truck arrived yes A tow truck to tow a BMW X Dr. and when I asked the tow truck operator what was he going to do with the wheel lift tow truck he said I don't know that's what my boss sent me here with. I then had a call back AAA and they sent me another towing company with a flatbed I arrived at fire stone. Five minutes to closing and the guy told me that he does not have a technician that would be able to change the tire intern I had to get a Rent-A-Car ($309.82) for a one way drop off and drive home to South Carolina all because rite hook towing is a sham towing company! that doesn't follow direction if you read their reviews you would understand they should go in the bullshit business rather than the towing business but basically the same business. read more

I had a flat tire and waited way longer than the ETA. Once the driver finally arrived, he was very disrespectful and ghetto. He took out his digressions on me and cursed me out, then proceeded to leave me stranded and did not tow my car. They have horrendous customer service and I would be glad to see this company close down because they aren't worthy of even providing "Services". Pieces of crap. read more

Absolute garbage company and garbage people. Nasty, rude, not trustworthy. I would also rate their towing, but I'm still waiting for them to show up... read more

This place is awful. My family ordered a tow truck and needed to get the car to a shop by a certain time to have it repaired on the same day. They promised to be there by a given time. I called 15 minutes after they didn't show up at the agreed time and was told that it was simply an estimate. I then said they need to do better than that since I need to get the car to the shop. To my shock this person rudely cuts me off and yells back saying the tow truck is not coming. Worst experience! read more

Still waiting. Was told 15 min , that was 11/2 hrs ago. Maybe they got lost? But NJ Manufacturer Roadside was called 26 hrs ago, so not sure what to think read more