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    Ask the Community - Rite Aid

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    CVS Pharmacy

    CVS Pharmacy

    2.2(17 reviews)
    1.6 mi
    $$

    Easy prescription pickup. Clerk noticed pill was different dose than before, so clarified that dose…read morewas in fact changed.

    I purchased a same day desk calendar pick up. I received the email that my order was ready and when…read moreI got there it was not ready. A store associate kindly explained they weren't getting the calendar frame until the next day and they would call me. She was very kind and I understood. Days went by and no call (this was for a same day pickup order mind you). I finally got a call and voicemail saying it was ready. I excitedly went to the store and a store associate rudely told me it wasn't ready yet. I told her I received a phone call that it was ready to which she responded rudely and loudly in front of all patrons, "it doesn't matter if you got a call! It's not ready!" I was shocked. She then asked to see the voicemail and when she saw it was an automated message she raised her voice and said "don't listen to this, it's automated! You don't come in for that!" I said how am I supposed to know? It said my order was ready. She continued to argue with me and publicly try to embarrass me. I am livid. I have been coming to this CVS my entire life. No one deserves to be treated this way, especially when the problem that occurred was on the store's end. I am a customer and there was zero customer service given to me today. For reference, I went on 2/1/23 at 4:30PM and the woman had short, blonde hair and wore glasses and had a smokers voice. I intend to contact the manager and have this addressed because I am certain this woman must talk to everyone this way. I want to avoid having someone else be treated this way. I have worked in customer service my entire life and even when a customer yelled at me and may have been wrong, I still remained calm and polite because you represent the company you are working for. If this happened once, it'll happen again. And I refuse to continue patronizing a store allowing their employees to treat customers this way. I also still do not have my calendar order that I needed today, February 1st, for work. Update: I contacted corporate about this employee and they told the store manager, who called me to apologize. She was very nice and I appreciate being reached out to.

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    CVS Pharmacy
    CVS Pharmacy
    CVS Pharmacy

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    Rite Aid

    Rite Aid

    3.2(6 reviews)
    3.1 mi
    $$

    Wednesday, March 25, 2020 5:24 pm…read more This week I am taking care of my nieces daughter who happens to also be my great niece and God Daughter. My niece works in the health care field and goes in to work while majority of non essential workers like myself work from home during the Covid19 restrictions. I thought I had enough formula and diapers but I was running low and could not wait for my Amazon delivery. I called rite aid to ask if they had her formula and size pampers and if I could possibly go through the drive through to avoid going in with an 11 month old Queen (bossy baby girl) Patricia answered the phone and was super helpful and offered to call me back after helping the customers in-line. When she returned my call Wow I was amazed, she read over a list of diaper brands, quantities and pricing She was Unbelievable so gracious with her time and offered to come outside when I arrived to get the card or cash and deliver the items to my car. I am beyond words. I recently moved into this area a month ago and I am so excited to know there is a pharmacy Rite Aid 5 minutes away that I can rely on and who has my back. Many Blessings to you Patricia for making this trip so sweet and painless I only had to take Layla outdoors to the car and back she is safely back in my arms screaming demands to get her milk ready. Thank you so much this was heart warming

    Rite Aid is the absolute worst. After closing the store near me I transferred my prescriptions to…read moreKuser Rd. Somehow the prescription that had 3 refills remaining got lost in their system. Their solution was to have my doctor write another script. Never again. Goodbye Rite Aid !!!!!

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    Rite Aid
    Rite Aid - Patricia on her way with the formula and diapers

    Patricia on her way with the formula and diapers

    Rite Aid - Patricia

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    Patricia

    Rite Aid - drugstores - Updated May 2026

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