This is the 1st time in about a year or so since I have been on this site, I was surprised that…read morethey only have a 2 1/2 star rating. First I would like to say that Neil and Bette are the owners then you have pharmacy technicians like Debbie, Vicki, Jody ,( pharmacist) who are also very helpful when you call in. Since my last post on this site there has been a couple of Customers Servive people have been replaced. I have been with this Pharmacy for 20 plus years, so I have seen alot of Customers Service people replace, new pharmacist brought in, and for the most part it has been better with the customer service people with the exception of 1 or 2 of them who just have an attuide, like they are being bothered by you calling, of course I let Neil know about it, unfortunately I did not know the girls names . However, there are a couple of girls who have been with the pharmacy for a year or so that are great and do as much as they can to assist you. As for the pharmacist, as I stated Neil and Bette, Debbie, Vickki, Jody always take your questions and help you & great at their job which is extremely difficult since they also have to deal with people who think they are always right, and want medication that is way too early to fill due law's in this state and others states too and then if that person doctors makes a mistake, that person should contact their doctors and get it fixed, and at times the pharmacist may do it for you. Then at times the pharmacist has to deal with various insurance companies which is always a pain in the ass! Customers should remember that, since there are some medication need prior approval which is more phone calls for them or for to contact your doctor themselves to get it done. About a year ago, I was very disappointed that I had reccomend several new customers to the pharmacy, and when I asked these people why where they upset with pharmacy, and I was told by them, that the people answering phones where rude, and refused to put a pharmacist on the phone when they had specific questions and the side effects,in addition to see if the pharmacy carried a certain brand of medication or a certain genetic medication since they where allergic to various types of medications and if it would interact with the 1-0 presently on they customer service people that answered the phone refused to put a pharmacist on phone that they were all too busy and wouldn't even take their name and a phone number. I really felt bad about this and let the owners know about it. I believe those girls are now gone.
Since the covid-19 epidemic, I have seen an improvement in the customer service, and the pharmacist are return phone calls to those people who could not speak with them when they called. The wait time for prescription have been filled quicker then 2 years ago. Also due to this electronic script sending by doctors, is a good and a bad thing at the same time. The patient doesnt get to check what the doctor wrote out on a script, this is all do to the stupid people who think it's a good idea to try changing the paper script so now most things are sent by computer, and mistakes get made then that patient gets mad and reaching doctors at times is hard, because they have patients. Or in my personal experience the doctors office staff doesn't get the message to the doctor until too late in the day or the next day, which is not fair to either the patient or the drug store.
As I previously stated I have been going there over 20 yrs, and still reccomend customer to them. There has been alot of improvements made at the store. This is why I have stayed with them.