Everyone was genuinely friendly and helpful! I was able to pick up my out of state prescription and consult the pharmacist with way less trouble than my usual pharmacy read more

The pharmacy doesn't pick up the phone for starters.. They gave me the wrong medication on a transfer prescription. I spoke to the pharmacist, Diane, about getting the wrong insulin from this pharmacy. Diane lied and said it was the transferring pharmacies fault. I called to verify the transferring pharmacy sent the correct prescription. I spoke again with Diane who rushed me off the phone saying it was now an insurance problem. Excuse after excuse for giving me the wrong medication for my diabetes. The mistake could've cost me my life if I wasn't wearing a continuous glucose monitor with an alarm. read more

I went to RiteAid and the counter person in the Pharmacy was recommending other pharmacies to customers where they can find another pharmacy after the RiteAid phamisist leaves Klamath Falls and is not replaced. What is going on with this RiteAid? read more

Rite Aid - Date suggested is, in fact not available. - Drugstores Near Me - Klamath Falls, Oregon

After being unable to get anyone to answer the phone, I drove in to pickup my granddaughter's prescription. This was sent to them yesterday and the counter person told me that it was not filled. In fact, it had not even been started. He then proceeded to tell me that with only one pharmacist and one tech that it would take about four hours to count out 30 pills. If I treated my customers the way that they do here, I'd be fired. Plain and simple. No one will hold these folks accountable and the service shows it. If it weren't for the fact that they were the only place in town that had the medicine I'd never do business here again. read more

You can not reach the Pharmacy by phone!! Was calling to check on a prescription, and kept being re-cycled thru their automated system! After 40 min of hitting "speak to someone in the Pharmacy" and then back to menu. Twice it was like someone hung up the phone on me because I wouldn't give up! Now they are not open on weekends. I am new to the area, about 40 min away, but I guess the only way to find out if your prescription is filled is to physically go in to the store!!! read more

The pharmacy always has a really long wait. Often there is only one person helping customers. I am standing inside with two people in front of me, there were 5 cars in line at the drive through and there is one person working the counter and the window. read more

Convienient location, and great drive through for pharmacy. If anyone hasn't noticed, we don't have many pharm to choose from. I'm glad RA is here in town, and our whole family uses them. read more

Rite Aid is Rite Aid, and this store was no exception. They're normally pretty clean, and you can get what you need and then some in most cases. We went right after Labor Day and they had a lot of their summer stuff on clearance. Only thing preventing a five-star review is the lack of CPAP supplies and no scoop shop like the stores in California. read more

Rite Aid in Klamath Falls Oregon does not answer their phones on any of their lines. Even from the option of if you are a physician calling. I am home bound and cannot go stand in a long line. I have had a UTI for over a week and need to know when a prescription is ready so I can have someone pick it up for me. I can't ask someone to pick it up if it isn't ready and waste their time, gas, etc. and my small ss money to pay them to make a useless trip. From now on my prescriptions are going to another pharmacy. read more

Pam F. You are the OWNER of RITE AID in Klamath Falls. Is passing the buck on to RITE AID corporate the way you resolve your miserably poor customer service?? All of your replies to complaints are the same. I DID call RITE AID corporate and complained SPECIFICALLY about YOU and your crappy RITE AID customer service. If you really were concerned about your RITE AID business, you would be in the RITE AID store answering the phone yourself instead of frustrating anyone who tries to do business with you. A note to all who are sick and tired of RITE AID in Klamath Fall's poor customer service and super long waits, take your prescription business to Sky Lakes pharmacy. Sky Lakes is light years ahead of PAM F's failing RITE AID store in Klamath Falls. YOU FAIL PAM F!!!! read more

Update: My provider sent in another request this morning. We called later to verify, and still could not get through, (endless voice-mail loop followed by them disconnecting). Still, we went in *again*, six hours later, and the pharmacy claimed they had no request. So, trying to get a life-saving drug is, apparently, not possible with this Rite-Aid. I see here that the business owner has given me a 1-800 number to call. Thanks for that! Here's one for you; it's the number for the Oregon Board of Pharmacy, which has received a complaint about your pharmacy: 971-673-0001 read more

Very positive experience for COVID booster. Scheduled online yesterday for apt this am. Pleasant counter help and efficient process!

Lost two identical prescription faxes in one day. Appears that I'm needing to get a hard copy prescription and physically deliver it. Have spoke with my primary care office 3 times today. My provider and I are about fed up at this point. read more

I'm fairly certain the only reason this place stays in business is because of the lack of several pharmacy options in this town. First time I filled here a few months ago, I opted to wait while they filled the prescription. She said no more than 30 minutes. I sat there, in direct visual contact with the staff in the pharmacy, for 45 minutes. Finally I went up to see what the hold up was... her response "OH! I was just going to call your name"... yeah, sure.. you've been staring at me this entire time! Give them another shot since they're closest to my apartment. Decide to give them a full 24 hours to fill my prescription since I'm a full time student that works full time, I don't like my time to be wasted. I call the next day at 10am asking if it was available for pick up. "Oh we had to order it, it will be ready between 1p and 2p today". Great, I say! I'll pick it up after class on the way home. Show up at 230pm. Tech: "It's not ready". Me: "I called this morning and was told it would be ready between 1p and 2pm today!" Tech: "Yeah. I'm not sure why it's not ready". Um. What??? She said it would be half an hour. For a second I almost waited, then I remembered that they don't even tell you if you're sitting 10 feet away from them that it's ready and decide I'll try picking it up the next day, now giving them *48 hours* to fill. This is unacceptable! I don't know how these completely incompetent, retarded ass women even could have passed a remedial pharmacy tech program to work here, but this is disgraceful. This will be the very last time I fill here. read more

I needed to get a flu and pneumonia shot. I found the staff to be pleasant and efficient. I was in and out in 10 minutes. Did a little shopping. This store is very clean and organized. Friendly employees. Great store! read more

This pharmacy really needs help with customer service for some employees! I had a person drop the F bomb on me and tell me " I can't take this anymore" and stormed out of the building! They are so slow and they close for a half hour for lunch? That's ridiculous! We came here two days ago to get a prescription and they never input my wife's information, so it wasn't filled! I talked to a manager about the two situations that we experienced! He was very nice and listened to our disgruntled experiences!!!! He actually told us that we should use another pharmacy We will never use this pharmacy again! read more

This has got to be the worst pharmacy in town. Long time customer, but will be switching as soon as possible. Anywhere else has got to be an improvement. Don't go here if you value your time. read more

I wrote a prior review of this Rite Aid pharmacy: "The pharmacy is a deep dysfunctional disarray." The owner Pam F. as you can see shows us why. Despite my review & those of others explaining the dysfunction. Her response was demonstratively lazy. She asked me to write/ call & tell them wha's up. I suggested she go to the store & act as a customer to gain first hand experience. I imagine she has done nothing more than exercise her fingers by putting it back on to me - what is her job. And this explains why "The pharmacy is a deep dysfunctional disarray. This deep dysfunctional disarray starts at top & goes down - like most of our deeply dysfunctional disarray of deceptive & LAZY modern business practices. read more

There is a serious problem with trying to contact the store. Any time you try to contact the pharmacy and try to speak to an associate, you are either left in a phone loop for upwards of 15 minutes or hung up on (or in some cases both). This is not a one time issue and is completely unacceptable. It is even on the Yelp reviews for the page. The other issue (and this is what is making me switch pharmacies) is the fact that when there is an issue with a prescription that will cause a delay, they do not contact you. Case in point: I called in a refill for a prescription around a week ago (6 days ago). I haven't heard anything, and am down to my last pill. We called the pharmacy and were told that I refilled the prescription too early and they will not fill it. When asked why no one contacted me, I was told "We don't do that, but we probably should. It would be good customer service. " read more

Lack of service and rude clerks keep me out of this store. The management is asleep. I wanted to make a small purchase and was immediately shuffled off to the cash register game. I don't play cash register games. Get off your lazy asses and do your job or find another job. read more

Horrible!! I gave them a paper prescription for my son a week ago and went to pick it up and the girl tells me it wasn't filled because it was wrinkled and it looked old. Asked if I had a newer prescription I said no because the doctor gives me 3 months at a time and that was the last one she says ok we will fill it it'll be 40 minutes and I said it should have been filled days ago why didn't someone contact me? She didn't know why and then she comes back and says that my insurance is expired. I then call my insurance and they say his coverage is active. I tried to call the pharmacy to let them know and of course they didn't answer!! So I will be going back and pulling all of my prescriptions to take to another pharmacy in town. From the sounds of it though they all suck so I guess I just deal with crappy service!! Ugh... read more

Why must you be so bad, Rite Aid? Your customer service is terrible. The selection might be fine, but if you have to interact with any of the sales staff, you will be disappointed and frustrated. If you can avoid this location, by all means, do. read more

The pharmacy never picks up it's phone, and it took 24 hours for them to transfer a medication I had at a Walgreens in California. They took my insurance information down twice because they threw it away the first time, and had a ton of issues with my insurance that they didn't tell me about until I showed up. I had to go there 3-4 different times within 24 hours just to get everything resolved. The 2 stars is because I was able to get a few over the counter items I wanted. read more

My Dr from out of state called in Rx for me and it was ready when I arrived! I was in & out in 10 min with 2 people ahead of me in line!!! Great customer service!! No issues at all !!! read more

My story is a long one. I've been unable to return home to California because of the Coronavirus crisis and am voluntarily self-quarantining with my family. We only leave their home when it's vital. A friend from back home picked up and mailed my prescriptions on Saturday but due to the virus precautions, was only able to send them through a self-service option at the post office. As of while I'm typing this review, the package has not arrived. Meanwhile, I have called my doctor's office ten times and due to being required to work from home, I can't speak to her. The receptionist claimed she sent her messages in some way. My doctor "returned" my frantic calls via some form that does not make my phone even ring. I had the phone IN MY HAND and missed her calls. It went straight to voicemail every single time. After being played with like this for a day and a half and being completely out of one of the prescriptions, and suffering from scary side effects, you can imagine how I was feeling. Anyways, Ashley, in the pharmacy, has been amazing. She is the ONLY person other than my family who even helped me get through this mess. Not only did she patiently listen to my situation; she called the pharmacy I use back home and got them to transfer my prescription to her! She had it filled in two hours AND called to inform me that it was ready for pick up! She was absolutely wonderful and I couldn't be more grateful to her and any other staff who were involved. She went above and beyond being an employee. She treated me like my peace of mind and health is a priority. She is a Godsend and I hope she learns about this review and is rewarded in some way. She deserves it. My doctor could learn how to treat a human being from her. Thank you, Ashley. You are a great person. read more

Only pharmacy open after 7pm and they have one person working both the counter inside and the drive thru window! OMG PAINFUL waiting.!i waited inside store for 40'minutes then decided to try my luck in the drive thru. To my shock, there was a line up of cars. Is this entire town on medication? It was a Tuesday night and half the town was here getting drugs. read more

Went in to rite aid today to get my flu shot. After an hour of sitting in the waiting area I asked an associate how much longer I would be waiting. I was rudely informed my name had been called twice. I know what my name sounds like, and had not moved from my seat, I did not notice anyone come out and say my name. After another 30 minutes of waiting, customers who arrived after me were being called up for their flu shot. I left and headed over to Albertsons. The staff was very pleasant and the pharmacist was more than helpful. I was in and out in 10 minutes at Albertsons. read more

The staff can be unprofessional. I asked where the KY Jelly was and the pharmacy counter person said, "It's (smirk) over there by the condoms (smirk, smirk)". Really? Well, I didn't say anything but my thought was, "Not that its any of your business, but I have a cat with megacolon and he needs enemas and I make them out of warm water, mineral oil and KY Jelly. Any time you would like to make it a threesome I would be more than willing to let you help." It is inappropriate to comment on customer's personal affairs. read more

....what a racket - this pharmacy refuses to quote your insurance price on a prescription unless they process it thus requiring you to buy from them. Despicable! read more

This is the worst pharmacy I have ever been to. I have to drive a long way to pick up my medicine so I always call ahead to make sure that it's ready. I'm always told that it is but when I get there.........no meds! I have finally had enough and will now switch pharmacies. I need my meds daily and having to wait as long as I have because someone forgot to order it is inexcusable. read more

I have seen people complaining about the service at the Klamath Falls Rite Aide. All I can say is that these people have never been to other pharmacies in Klamath Falls. All the pharmacies in Klamath Falls are alike. My friend called in a prescription to another pharmacy. Three days later they called her and said it was ready. She drove in the following day just to find out that her prescription was not ready as they had stated. At yet another pharmacy in Klamath Falls, filled a prescription for a lady and it was the wrong prescription. So, all pharmacies in Klamath Falls have their individual issues and problems. . As far a prescriptions go, for me, medicine by US mail is the best way to go. read more

The staff seems airheaded and disorganized. They give incorrect information regarding what prescriptions have refills left and so on. They almost never answer the phone... And the pharmacist normally on staff barely speaks English. read more

Its sad to say but this Rite Aid's pharmacy is horrible! I've seen and overheard employees giving wrong medications to the wrong person. They tried it with me just because myself and one other person had the same name. Staff kept insisting it was mine until the pharmacist pointed it out. Not to mention she could barely understand English. They NEVER answer their phone so impossible to get answers. I've used them in California and NEVER had the problems I do here. This will cost them patients and going elsewhere for their needs. Its horrible that your own staff is incompetent and can't do their job correctly. read more

Oh my awful experience! One could die waiting for a prescription to be filled!

Pharmacy. Sigh. Klamath Falls. Sigh. blink. Well sometimes it's really great, the only DRIVETHRU pharmacy in town. Sometimes they take forever to get refills and you have to make a couple trips. But in this town..so far that is par for the course when it comes to pharmacies. Walmart has become a nightmare to deal with. I'm going to try FredMeyer and Bi Rite or whatever it's called. If they fail, I'm just going back to Rite Aid, at least I don't have to go in to find out that status. I just have to sit in the car and wait. Plus an extra star because they DO text you with enough info that you know which prescription is ready (you have to sign up for it but so much worth the effort) Walmart sends you one..but you dont know which one it is texting you for..then they resend again but you don' tknow if thats the next one or the same one.. It's also a BRAND NEW pharmacy so I'm giving them the benefit of the doubt when it comes to their disorganization. This town is SO under-stored that every pharmacy is insanely busy read more

WORST pharmacy in Klamath Falls! We've been sending prescriptions there for about 4 years and every single one has had problems. If it doesn't take ALL day to fill there's problems with them billing insurance. Today it took all day and when we got there they had a problem with the insurance info that Stanford provided to them because they lost the info that they've billed probably 10 times before. "For the same ear infection medication"... Rite Aid pharmacy is a JOKE!!! We will never be back. read more

The staff here will not care about you, no matter how long you're a customer. I've been getting my prescriptions here for two years, from the same pharmacy staff, and they still act like they've never seen me before in their life. On top of that, they treat me like a delinquent or an unwelcome guest for stepping foot in their pharmacy. They keep me waiting so they can finish a bit of gossip, and I've seen them do this to others too. They lose prescriptions, patient information, and do not know how to use their own system. Things have gotten so bad that I've written to Rite Aid corporate that they have a serious problem, with no resolution. The staff are not put-together or friendly in the slightest, but what's worse is the pharmacists don't seem to know very well what they're doing. That's dangerous. I no longer trust that I'm getting the prescription I'm prescribed, so I actually check online by looking up what my pills should look like. I count my pills. I get a prescription face cream, which they mix wrong every other time, which seems insane to me. I am paying for it, I am prescribed it for a reason, but they do whatever they want with it even if it's totally incorrect. I know this because I overheard them talking about how they did it wrong and laughing about it while I was waiting at the counter and they didn't realize it was my prescription they were messing up for giggles. When something goes wrong--and it does every time--they're more worried about blaming each other and calling each other lazy in front of customers than apologizing to the customer for messing up their potentially extremely important prescription. They treat everyone like a suspicious drug seeker. Not sure why else they would treat upstanding citizens picking up their antidepressants every couple weeks like criminals. read more