TLDR: Rude Rite Aid pharmacy employees *literally* called the cops on me because I asked them a question and because I told the customer behind me to shut up when they invaded my private pharmaceutical consultation with rude remarks. And my doctor was on speaker phone the whole time. I recommend literally any other pharmacy in the area.
If you want to find the world's worst pharmacy, try Rite-Aid on East Pittsburgh Street in Greensburg. Expect very long wait times to pick up your prescriptions (usually 4-8 hours, sometimes days). Prepare for disrespectful, lazy, and psychotic staff members. If your doctor needs to call the pharmacy for any reason, do not expect them to answer their phone -- all day -- for multiple days of the week.
Late 2022 my doctor needed to call Rite Aid to talk to the pharmacist. She called multiple times for multiple days in a row with no response. Finally, while I was on the phone with my doctor, who told me she couldn't get through to the pharmacy once again, I suggested that I take the short drive to Rite Aid, call my doctor, and then we can ask the questions she needs to ask, in person. While I was waiting in line I had my doctor on the phone. When I got to the counter I switched to speakerphone and explained the situation. The pharmacist, a major douche named Tyler, and his deranged old blonde coworker rudely informed me that the only solution to my problem is for my doctor to call their pharmacy.
*It is worth noting that my doctor was on speaker phone listening to me and the pharmacists for the entire duration that I was in Rite Aid after getting to the pharmacy counter. She was stunned at how quickly the lunatics running the pharmacy escalated our encounter.*
I explained that the pharmacy has not and have not been answering their phones for the span of days. The 2 employees didn't give any sort of explanation, but instead berated me and refused to answer any of my questions.
There was one person behind me in line, an old woman who only arrived a minute ago. Against the rules written on every sign in every pharmacy, and against common courtesy, the old hag chimed in during my attempt at a discussion with the employees. This total stranger said I was being rude and wasting her time. At this point I became understandably frustrated and became guilty of the worst sin of all: raising my voice. Zero physical aggression, no swearing or undue disrespect. I told the old woman behind me to "shut up," mostly out of sheer surprise that someone had invaded my private conversation with my pharmacist about my medicine.
I fuck you not, dear reader, at this point in the story the blonde hag working at the pharmacy started *screaming* at the top of her lungs. I'm talking, full force old woman who smoked for 10 years yelling as loud as she could. Every single customer in the store must have heard her. What was she saying? "THAT'S IT! I'M DONE! CALL THE COPS! CALL THE COPS! CALL THE COPS!" This went on for about 60 seconds. Non-stop. I stood at the counter in utter shock and awe. I reiterate, the absolute worst "crime" I committed that night was "raising my voice" after enduring terrible customer service and a rude, nosy stranger invading my private pharmaceutical consultation. I never even had the chance to misbehave.
So, I walked out of the store and got in my mom's car. She was kind enough to drive me over and was waiting contently. The police arrived within few minutes and approached us. I explained everything, the cops tried to negotiate with the pharmacists to do their job, I kid you not, and the pharmacists refused any further information, and allegedly refuse any future service to me. We left, and now I have this unbelievable experience to dwell on when I think about Rite Aid. Customer support has yet to get back to me about my complaint. Bonkers all around. read more
